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Hacienda Santa Cruz

4.0 star property
Hotel with 2 outdoor swimming pools, in the vicinity of Museum of the City of Merida
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hacienda Santa Cruz

Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
View from property
Meeting facility
Terrace/patio
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Breakfast available
  • Spa
  • Housekeeping
The price is AU$927
includes taxes & fees
1 Jan - 2 Jan 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Premium bedding
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Premium bedding
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Premium bedding
Ceiling fan
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Multiple Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds

Superior Room, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
Exterior

Cigno Hotel (Adults Only)

Pool
Parking included
Free WiFi
Restaurant
10.0 out of 10, Exceptional, (60)
The price is AU$542
includes taxes & fees
22 Jan - 23 Jan 2025
Cigno Hotel (Adults Only)
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About the area

Map
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315

What's nearby

  • Mérida Cathedral - 13 min drive - 12.4 km
  • US Visa Applicant Service Center - 13 min drive - 12.8 km
  • Plaza Grande - 14 min drive - 13.3 km
  • U.S. Consulate Merida - 15 min drive - 15.0 km
  • Yucatan International Convention Center - 15 min drive - 15.4 km

Getting around

  • Teya-Merida Station - 26 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 15 min drive

Restaurants

  • ‪The Italian Coffe Company - ‬7 min drive
  • ‪Pizza Hut - ‬6 min drive
  • ‪Burger King - ‬9 min drive
  • ‪KFC - ‬7 min drive
  • ‪Subway - ‬7 min drive

About this property

Hacienda Santa Cruz

Upscale hotel near Mérida Cathedral
Consider a stay at Hacienda Santa Cruz and take advantage of a poolside bar, a terrace and shopping on-site. Indulge in a body wrap, Ayurvedic treatments and a Swedish massage at the on-site spa. The on-site restaurant, "Valentina", offers breakfast, lunch, dinner, light fare and al fresco dining. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools with pool umbrellas
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a TV in reception and a porter/bellboy
  • Tour/ticket information, a 24-hour front desk and multilingual staff
Room features
All rooms are individually furnished, and have comforts such as premium bedding and laptop-compatible safes, in addition to perks such as free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Pillowtop mattresses and free cots/infant beds
  • Bathrooms with rainfall showers and hairdryers
  • 42-inch plasma TVs with satellite channels
  • Ceiling fans, daily housekeeping and phones

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 107 to 180 for adults and MXN 107 to 180 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • "Valentina"

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 107 to 180 for adults and MXN 107 to 180 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hacienda Santa Cruz
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Hotel Merida
Hacienda Santa Cruz Merida
Hacienda Hotel Santa Cruz Palomeque
Hacienda Santa Cruz Hotel Mérida
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel Mérida

Frequently asked questions

Does Hacienda Santa Cruz have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Hacienda Santa Cruz?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Hacienda Santa Cruz on 1 Jan 2025 start from AU$926.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hacienda Santa Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Santa Cruz?

Self-parking is free at this property.

What time is check-in at Hacienda Santa Cruz?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Hacienda Santa Cruz?

Checkout is at noon.

Where is Hacienda Santa Cruz located?

Situated near the airport, this spa hotel is within 9 mi (15 km) of Museum of the City of Merida, Mérida Cathedral and Plaza Grande. Municipal Palace of Merida and U.S. Consulate Merida are also within 9 mi (15 km).

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 63 reviews" "
Rating 8 - Good. 16 out of 63 reviews" "
Rating 6 - Okay. 4 out of 63 reviews" "
Rating 4 - Poor. 5 out of 63 reviews" "
Rating 2 - Terrible. 3 out of 63 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Likza

Disliked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel.
Stayed 1 night in Oct 2024

8/10 Good

Bertrand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there?
Stayed 3 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.
Stayed 2 nights in Feb 2023

10/10 Excellent

Candy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!

10/10 Excellent

vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great friendly service. Food is amazing!
Stayed 3 nights in Nov 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Laurent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hacienda
Perfect atmosphere, prettiest settings close to Merida, cenotes, Uxmal and Mayapan ancient mayan sites and service. Delicious food.
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Stayed 1 night in Mar 2021

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacienda stay
Lovely hacienda with extensive hotel grounds, there are several pools and staff on hand to help with anything you need, the grounds are very quiet and somewhat dark at night. They do have a 10pm curfew or they close the front gates but you can call and request it stay open.
Stayed 4 nights in Jun 2019

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Some rude workers about
Clean and not what was expected for the area. The front desk lady was judgmental and rude and the onsite restaurant workers had better things to do than attend me in a reasonable time, I ended up walking out.
Stayed 1 night in Nov 2018

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacienda Santa Cruz - Overall Positive Experience
Large, beautiful grounds with spacious rooms. At check-in we were told not to flush toilet paper down the toilet and to put it in the trash cans. Every day from 6-7pm they spray the Hacienda with bug spray so they advise you stay in your room. The smell seeps inside so if that bothers you, don't stay in your room. Our cousin got married at the Hacienda so we stayed there, and it was completely booked. They frequently ran out of beer, fruit, and items on the menu and I think it was because they are not used to accommodating so many people. It takes 15 mins for a cab to arrive, and it's a 30 minute drive into town. The area outside the Hacienda seems very poor. There is only one restaurant, but everything we tried was delicious. I would highly recommend the restaurant. The staff is nice but timid and very soft spoken. The pool by the restaurant has good shade and you can order drinks and food there too. The spa looked amazing but we didn't try it. We all got tons of bug bites even with bug spray. There was a small lizard in one of the drawers in our room. There is only a door to the toilet. The shower and bathroom is open to the rest of the room so there's no privacy there. Live music would be a nice touch. Overall, the Hacienda is very beautiful and we enjoyed our stay because the room was so charming and the AC was very powerful, the Hacienda was well maintained, the food was delicious and the pool was a great location for us all to hang out and relax.
Stayed 2 nights in Jul 2017

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stay in Merida, Instead.
I cannot recommend this property. We had numerous problems. Starting at check-in, they tried to charge us for a room that was already paid for via Expedia/Hotels.com. Then, the maid left the water faucet in the shower dripping, leaving a puddle that my wife almost slipped in. As she is recovering from knee surgery, this is egregious. The wait staff in the restaurant are not wait staff but rather young men hired off the street who have no training and no interest in being professional waiters. My wife has near native speaking ability in Spanish so communication from her end was articulate and bicultural. Another problem was the mosquito spraying. While they warned us to stay in our room, there is a hole in the door that allows the odor to come in. Not okay for my wife who has asthma. I cannot recommend this property even though it is quiet, peaceful and located only 30 minutes driving from Merida. Finally, not cleaning pool chairs of bird droppings is not one would expect at a venue that purports to be a four star hotel.

8/10 Good

Karen, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical place!
We had an amazing time! The property is an oasis of tranquility. The room was beautiful, and the dinners we had both nights were great. The owners are extremely friendly and accommodating. We had trouble with our rental car and they went above and beyond to help us. The pets they have made the stay all that much more enjoyable. I highly recommend it and would go back for sure!

10/10 Excellent

José Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Rafael

Stayed 1 night in Sep 2024

10/10 Excellent

ITZIAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones, servicio excelente, una maravilla !
Stayed 3 nights in Aug 2024

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitaciones y restaurante
Stayed 1 night in Jul 2024

4/10 Poor

Octavio De La Torre

Travelled with family, Business traveller
Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café.
Stayed 1 night in Jul 2024

4/10 Poor

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El servicio es malo, se les perdió las llaves de nuestro cuarto No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde Había una mochila en la cama que no era de nosotras.
Stayed 1 night in Jun 2024

10/10 Excellent

Carlos Alberto

Stayed 2 nights in Jun 2024

6/10 Okay

patty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats.
Stayed 1 night in Jun 2024