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Hacienda Xcanatun, Angsana Heritage Collection

5.0 star property
Colonial hotel with 2 restaurants and 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hacienda Xcanatun, Angsana Heritage Collection

3 outdoor pools
Itza Plunge Pool Suite - King | View from room
Restaurant
Sayab Governor Suite - King
3 outdoor pools
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Parking included
    Parking included
  • Spa
    Spa
  • Breakfast available
    Breakfast available
The price is AU$294
includes taxes & fees
2 Dec - 3 Dec

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Xcanatun Pool Suite

Xcanatun Pool Suite

Xcanatun Pool Suite

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Free extra futon mattress
  • 189 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - King

Naj Junior Suite - King

Naj Junior Suite - King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Free extra futon mattress
Premium bedding
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Yaab Ambassador Suite - King

Yaab Ambassador Suite - King

Yaab Ambassador Suite - King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Free extra futon mattress
Premium bedding
  • 105 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Kij Master Suite - King

Kij Master Suite - King

Kij Master Suite - King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Free extra futon mattress
Premium bedding
  • 88 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sayab Governor Suite - King

Sayab Governor Suite - King

Sayab Governor Suite - King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Free extra futon mattress
Premium bedding
  • 129 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - Double

Naj Junior Suite - Double

Naj Junior Suite - Double

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Free extra futon mattress
Premium bedding
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Itza Plunge Pool Suite - King

Itza Plunge Pool Suite - King | View from room

Itza Plunge Pool Suite - King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Free extra futon mattress
Premium bedding
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

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The price is AU$260
includes taxes & fees
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About the area

Map
Calle 20 s/n, Mérida, YUC, 97302

What's nearby

  • Plaza Galerias Mall - 6 min drive - 4.9 km
  • Yucatán Siglo XXI Convention Center - 6 min drive - 5.9 km
  • Paseo de Montejo - 7 min drive - 6.7 km
  • La Isla Mérida Cabo Norte - 7 min drive - 6.0 km
  • Yucatan Country Club - 13 min drive - 9.6 km

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 28 min drive

Restaurants

  • ‪Café Inédito - ‬17 min walk
  • ‪Hacienda Xcanatun By Angsana, Yucatan, Mexico - ‬5 min drive
  • ‪La libertad - ‬6 min drive
  • ‪La Quinta de Elena Roldan - ‬3 min drive
  • ‪Pollo Feliz - ‬17 min walk

About this property

Hacienda Xcanatun, Angsana Heritage Collection

Luxury hotel near Yucatán Siglo XXI Convention Center
Located close to La Isla Mérida Cabo Norte and Dzibilchaltun Ruins, Hacienda Xcanatun, Angsana Heritage Collection provides a swim-up bar, a poolside bar and a terrace. Treat yourself to a body treatment, a facial or a body scrub at Angsana Spa, the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Additional perks include:
  • 3 outdoor pools with a swim-up bar
  • Free valet parking
  • Local cuisine breakfast (surcharge), a round-trip airport shuttle (surcharge) and smoke-free property
  • Outdoor furniture, tour/ticket information and a 24-hour front desk
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 54 rooms have comforts, such as premium bedding and first-run films, as well as perks, such as furnished balconies and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Egyptian cotton sheets and free extra futons
  • Bathrooms with rainfall showers and hairdryers
  • 55-inch LED TVs with premium channels and first-run films
  • Wardrobes/cupboards, electric kettles and ceiling fans

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Family friendly

  • 3 outdoor pools
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Colonial architecture
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Free extra futon
  • Free rollaway/extra bed

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels
  • First-run films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Outside food is not permitted on the premises.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 30 per pet, per night
Welcoming dogs only
2 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 1 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 20 to 40 for adults and USD 20 to 40 for children
  • Airport shuttle fee: USD 48 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 30 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hacienda Xcanatun, Angsana Heritage Collection have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Hacienda Xcanatun, Angsana Heritage Collection?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hacienda Xcanatun, Angsana Heritage Collection on 2 Dec 2024 start from AU$294.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hacienda Xcanatun, Angsana Heritage Collection pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 10 kg per pet. There's a fee of USD 30 per pet, per night.

How much is parking at Hacienda Xcanatun, Angsana Heritage Collection?

Valet parking is free at this property.

What time is check-in at Hacienda Xcanatun, Angsana Heritage Collection?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hacienda Xcanatun, Angsana Heritage Collection?

Checkout is at noon.

Does Hacienda Xcanatun, Angsana Heritage Collection provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 48 per vehicle applies.

Where is Hacienda Xcanatun, Angsana Heritage Collection located?

Situated in Mérida, this luxury hotel is within 6 mi (10 km) of Yucatán Siglo XXI Convention Center, La Isla Mérida Cabo Norte and Paseo de Montejo. Dzibilchaltun Ruins and Star Medica Hospital are also within 9 mi (15 km).

Hacienda Xcanatun, Angsana Heritage Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 260 out of 326 reviews" "
Rating 8 - Good. 35 out of 326 reviews" "
Rating 6 - Okay. 13 out of 326 reviews" "
Rating 4 - Poor. 8 out of 326 reviews" "
Rating 2 - Terrible. 10 out of 326 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Edward

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Great property, but company will disclose to you that it’s under contruction, 1 day before check in, so you won’t have time to cancel. Very unethical. Construction is extremely loud all day long. They are building new apartments and it really hurts the experience
Stayed 3 nights in Nov 2024

10/10 Excellent

MARIELA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hacienda style is beautiful
Stayed 4 nights in Nov 2024

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful and well maintained property. The rooms are spacious and well appointed. The staff could not be any nicer and more helpful. They were a delight. The restaurant was superb. It’s hard to recommend Hacienda Xcanatun enough.
Stayed 4 nights in Nov 2024

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Arturo A, Santa Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Rooms were very nice. Food was delicious.Definitely a fantastic hotel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso, las instalaciones maravillosas, el staff atento, amable en todo momento, la Habitación excelente y con detalles únicos, vale muchísimo la pena pasar y os días en este maravilloso lugar, será una experiencia inolvidable
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great plce and service
Stayed 2 nights in Aug 2024

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was first class service where every detailed was curated for the ultimate guest experience. Well done!
Stayed 3 nights in Oct 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Hacienda with amazing staff. Rooms are very spacious, the pool is beautiful and dining is delicious
Stayed 4 nights in Sep 2024

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We had the privilege of staying at this hotel, but unfortunately, we were only able to stay for one night. If we had had more time, we would have stayed at least a week. The property is truly breathtaking, a real haven of beauty and serenity. Every detail is meticulously cared for with rare perfection, and the atmosphere is simply enchanting. The staff is also amazing, attentive, and exceptionally kind, making our stay absolutely unforgettable. I sincerely hope to return and extend this memorable experience. A big thank you to Anette for her exceptional service.
Stayed 1 night in Aug 2024

10/10 Excellent

Kacee, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re considering it, just book it. This place is wonderful. We booked a trip to Mérida to explore the sights and to consider it as an expat community. Unfortunately, we did less exploring than planned because the hotel, staff and grounds are perfect. The restaurant, Casa de Piedra, is nice. They have great lattes and cappuccinos, regional cuisine (try the huitlacoche crepes and the poc chuc), and some tasty Italian/seafood dishes. We spent most of our days in the Olympic-sized swimming pool and the surrounding cabanas. Leslie at the Lol-Ha bar made sure we had everything we needed from towels, to margaritas, to suggestions of off-site activities. Our room had its own private plunge pool and patio, which was also an excellent way to unwind. The grounds are meticulously maintained and make you feel as though you’re in the tropics. If you walk the paths, you may just see a tamandua (cute anteater) in the trees. We were warned of construction noise before arrival. I was worried. Honestly, it was negligible. All staff were helpful and friendly. We did not cross paths with anyone without a hello and good morning, etc. We do not speak Spanish and it was no problem whatsoever. Everyone was more than accommodating. Antonio, Elias, Leslie, Miguel, Tony, and both Victors really went out of their way to make us feel welcome. The worst part was leaving. I would not hesitate to stay at Hacienda Xcanatun in the future. Again, if you’re considering it, book it.
Stayed 4 nights in Aug 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Katharina Viktoria Madeleine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention of the service staff.
Stayed 4 nights in Aug 2024

8/10 Good

Tanio

Liked: Cleanliness, staff & service, property conditions & facilities
Buena hacienda con mucha historia, ùnica cosa que no nos gusta es muchos mosquitos
Stayed 2 nights in Jul 2024

10/10 Excellent

SIMON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern rooms and nice landscaping
Stayed 2 nights in Jul 2024

10/10 Excellent

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hacienda and new rooms
Stayed 1 night in Jul 2024

10/10 Excellent

EFRAIN, DUVALL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive at every level our comfort was there number 1 priority.
Stayed 2 nights in Jul 2024

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the quiet and singing birds were great the staff was amazing room was very clean shower was large bed wonderful was a little far from central downtown and airport
Stayed 4 nights in Jun 2024

10/10 Excellent

Sulema, Clint

Stayed 4 nights in Jun 2024

2/10 Terrible

Shauna

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
As soon as we arrived at the property I arrived with my two friends and the manager Annette checked us in and did not mention that I had booked only 1 adult and it would be extra charge for my other two friends to stay. The guy that helped us with our luggage to the room was very nice and drove us with our bags to our room. He explained how to work the lights and described all the extras in the room. Later that evening we kept hearing a clicking sound like a swinging hammock. The concierge came to the room and realized it was the lamps and was able to fix them from swinging. The next day I arrived at the pool at 3:00 and went to order a drink I wanted a spicy mocktail and he said he didn’t not have anything spicy available. So I ordered a daiquiri and he mentioned that the pool service would be closing at 5 even thought they are supposed to be open until 8, while at the pool I decided to walk to the spa before the closed around 3:30 to see about making a spa appointment. On the way the bartender chased me down to sign my tab even though I was coming back. When I arrived at the spa the said they didn’t have anything available and would be closing the following day due to the hurricane that was not supposed to hit until the day after. I went back to the pool at 4:50 and it looked like they were closing the bar up but, about 1 hour later another couple came and the bartender was bring them drinks after 5. The rooms are hot you can’t put the air lower than 24C the front desk

10/10 Excellent

Alma

Stayed 2 nights in Jun 2024

10/10 Excellent

Carlos, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and although we received an upgrade, we liked our original room better since it was an original Hacienda style room
Stayed 3 nights in Jun 2024

10/10 Excellent

Kenia Mitzue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Bertha

Stayed 1 night in May 2024

6/10 Okay

LENORE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We don’t usually complain but considering the cost of this place and the fact that it’s supposed to be a luxury hotel I have to explain. Firstly the staff are excellent and very attentive and the rooms are beautiful. The main pool is very nice but the sun bed covers are really dirty, the second pool is very dirty and not even usable. We were seated indoors next to a “window” for dinner but it was just a curtain covering while construction workers worked with machinery right next to our table, it was very noisy and strange, and it was also Sunday. We ordered the guacamole, caprese salad and NY steak tacos and everything was overly salty. The tacos were full of grizzle and fat and we had a hard time finding any meat in them. We finally decided to make a comment about this one thing and they did take it off the bill. I was also eaten by mosquitoes the whole way through dinner, maybe because of the curtain instead of a window because of construction, but when I asked the front desk for mosquito repellent they sent us down the street to a store. We’ve stayed in many luxury and 5 star hotels and this just doesn’t make the cut considering the prices they charge, you just don’t get the experience. In our opinion it’s way overpriced and the food is not great at all.
Stayed 1 night in May 2024