6/10 Okay
Nathalie
2 Jan 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We ( a family of 4 with one young child) stayed on the 31st Dec for 2 nights. Just outside the hotel there was a huge open air NYE event with music blaring until 3am. Literally blaring like we were at a pop concert. The hotel did not warn us about this, despite selling tickets to the event so being fully aware and a part of the event. We got 3 hours sleep. I can’t believe others have not also complained.
We also ask for breakfast to go at 7am on the 1st Jan and when we came down to collect it ( we were going on an excursion) which they said yea to. Then when we came down they didn’t have it, knew nothing about it and said breakfast opens at 8 not 7, so they couldn’t do anything. It’s a pity their staff in reception the day before didn’t even know what time they serve breakfast!
We also asked about laundry, as the hotel claims to have a laundry service. However, no info to say that it would not be running over the new year period so we were stuck there as well.
Overall lovely hotel building, nice rooms and location but poor service
Nathalie
Stayed 2 nights in Dec 2024