6/10 Okay
Jill G.
22 Oct 2024
Liked: Cleanliness
Major Communication/Language Barrier Issues
This property has issues with communication!!! I waited outside to check-in due to French language issues... even though I had 2 phones to try to interpret French with my google app. it was still so off that I never fully appreciated this apartment. The shower drain was plugged to the point of the water leaking over the floor within 3 mins. of beginning shower... I asked for a plunger and never got a response. ALSO; the initial communication was poor as well. Checking in instructions were so poor I was left isolated inside the hallway calling for anyone's help. Ringing doorbells on 2 floors due to poor directions. Then, finally finding the lockbox where the code didn't work for several tries...
I'm new to travel so some of this might be my inexperience but even with a translator, I would have likely had issues... The language barrier made this entire experience a sad state of affairs. Prompt response was also lacking... It is my hope that these managers will learn to overcome the language barrier by using their OWN google app to assist with future communication.
The apartment itself was mostly well maintained with the exception of the shower mentioned above.
Jill G.
Stayed 6 nights in Oct 2024