2/10 Terrible
Michael
Travelled with partner
31 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very disappointing trip. All staff were not friendly and willing to accommodate any guests. A few things that had happened:
1. Was not able to check in before 4pm, apparently there was not one room available. At 4pm we went to check in and there was still not a room available. We had to wait until 4:35pm (last checkin time)
2. The day after we arrived, we were told we were a no show yesterday as they were confused why and how we had keys. We had to interrupt our vacation to go downstairs. It was after we asked them to pull our paperwork that was signed to prove we had checked in properly. Where we were told, we were in a room that wasn’t even supposed to be ours. We knew this because we originally booked an ocean view and was told that would be an upgrade so we declined it.
3. Our room was not cleaned at all the second day.
4. The third day our room was cleaned after 4pm, which was making the beds, garbage bins were not taken out and towels were not given. We asked the maid for some in the hallway and was told 5 minutes. After 30 minutes, we went down to the front desk to get some and was told they didn’t have any clean ones and they would bring some up when they did. An hour later, we received a knock on the door with one towel. (We had asked for two)
I have never experienced this treatment and also never witnessed so many unhappy guests in the lobby at all times.
Michael
Stayed 3 nights in Jan 2025