2/10 Terrible
susan c.
28 Oct 2024
Disliked: Location, listing accuracy
Not the place I originally rented
I originally rented a one-bedroom apartment with sofa bed close to downtown Coconut Grove from Wednesday, October 23- Sunday October 27. Due to unseen circumstances, we did not leave for Miami till the 24th.We live about 120 miles in the Florida Keys from the rental and I found out the morning of the 24th., that the rental wasn't going to be available for my dates. My husband was having surgery on Friday, October 25 and I had to have a bedroom for him and the sleeper sofa for me for privacy. The rental agent found me a suite that was not acceptable since I needed a bedroom. We left at 3 pm to drive to Miami and at 2:45 I was told that a one-bedroom apartment had been found. Arriving at the apartment the elevator was broken so we had to climb to the 3rd floor. We are both in our 70's so a little challenging. The apartment fronted US 1, the main road through Miami, very congested and noisy. We hardly slept and I made other arrangements for the next two nights. I informed the rental agent later that afternoon, after my husband's surgery. I had requested a refund when this all started and to let me find something else. They insisted that it was their responsibility to do this. I do feel that I should get a partial refund for the two nights I didn't stay. I would never have rented the apartment in such a congested area.
susan c.
Stayed 4 nights in Oct 2024