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The Elser Hotel Miami

4.0 star property
Hotel with bars, steps from Bayside Marketplace
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Elser Hotel Miami

Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Ocean View Two Bedroom Suite (King/Queen
Full-sized fridge, microwave, oven, stovetop
Lobby
Balcony view
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
The price is AU$457
includes taxes & fees
13 Jan - 14 Jan 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for City View Three Bedroom Suite (King/Queen/Two Twins)

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

City View Three Bedroom Suite (King/Queen/Two Twins)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 118 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite ADA (King/Queen/Queen)

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

City View Three Bedroom Suite ADA (King/Queen/Queen)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 121 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed

Ocean View One Bedroom Suite with King Bed

Ocean View One Bedroom Suite with King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite ADA (King/Queen/Two Twins)

55-inch Smart TV with cable channels, TV

City View Three Bedroom Suite ADA (King/Queen/Two Twins)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 118 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite (King/Queen/Queen)

Full-sized fridge, microwave, oven, stovetop

City View Three Bedroom Suite (King/Queen/Queen)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 121 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite (King/Queen

Ocean View Two Bedroom Suite (King/Queen | Living room

Ocean View Two Bedroom Suite (King/Queen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite ADA (King/Queen)

Balcony view

Ocean View Two Bedroom Suite ADA (King/Queen)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed ADA

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Ocean View One Bedroom Suite with King Bed ADA

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Three Bedroom Suite (King/King/Queen)

55-inch Smart TV with cable channels, TV

Ocean View Three Bedroom Suite (King/King/Queen)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 112 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Bay View Studio Suite with King Bed ADA

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Bay View Studio Suite with King Bed ADA

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 42 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Three Bedroom Suite (King/King/Queen)

Bay View Three Bedroom Suite (King/King/Queen)

Bay View Three Bedroom Suite (King/King/Queen)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 107 sq m
  • Bay view
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View One Bedroom Suite with King Bed ADA

Balcony view

Bay View One Bedroom Suite with King Bed ADA

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 60 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View One Bedroom Suite with King Bed

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Bay View One Bedroom Suite with King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 60 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Studio Suite with King Bed

Bay View Studio Suite with King Bed

Bay View Studio Suite with King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 42 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for City View One Bedroom Suite with King Bed

City View One Bedroom Suite with King Bed | Living room

City View One Bedroom Suite with King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 64 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Bay View Two Bedroom Suite (King/Queen)

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Bay View Two Bedroom Suite (King/Queen)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 107 sq m
  • Bay view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View Two Bedroom Suite ADA (King/Queen)

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Bay View Two Bedroom Suite ADA (King/Queen)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 107 sq m
  • Bay view
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed
Front of property

citizenM Miami Worldcenter

Pool
Free WiFi
Restaurant
Air conditioning
9.2 out of 10, Wonderful, (3282)
The price is AU$273
includes taxes & fees
6 Jan - 7 Jan 2025
citizenM Miami Worldcenter
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About the area

Map
398 NE 5th Street, Miami, FL, 33132

What's nearby

  • Downtown Miami Shopping District - 1 min walk - 0.0 km
  • Bayside Marketplace - 2 min walk - 0.2 km
  • Bayfront Park - 2 min walk - 0.2 km
  • Kaseya Center - 4 min walk - 0.4 km
  • Brickell City Centre - 2 min drive - 1.9 km

Getting around

  • Freedom Tower Metromover Station - 3 min walk
  • Hialeah Market Station - 10 min drive
  • Miami, FL (MPB-Public Seaplane Base) - 7 min drive

Restaurants

  • ‪Bubba Gump Shrimp Co - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬5 min walk
  • ‪Mojito Bar - ‬4 min walk
  • ‪Five Guys - ‬4 min walk

About this property

The Elser Hotel Miami

Upscale hotel revitalised in 2022 and located near Bayside Marketplace
A short walk from Kaseya Center and Bayfront Park, The Elser Hotel Miami provides a poolside bar, a rooftop terrace and a coffee shop/cafe. For some rest and relaxation, visit the sauna or the hot tub. The on-site restaurant, Vice Versa, offers dinner and light fare. Yoga classes and fitness classes are offered at the 24-hour health club; The Elser Hotel Miami also has laundry facilities, an outdoor entertainment area and 2 bars. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool with cabanas, sunloungers and pool umbrellas
  • Valet parking (surcharge), an electric car charging station and express check-out
  • A lift, a porter/bellboy and concierge services
  • A front desk safe, a 24-hour front desk and smoke-free property
  • Guest reviews give top marks for the pool, central location and helpful staff
Room features
All 646 rooms offer comforts, such as wet bars and air conditioning, in addition to perks, such as separate sitting areas and separate dining areas. Guest reviews highly rate the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Free infant beds and travel cots
  • Hypo-allergenic bedding, sofa beds and rollaway/extra beds (surcharge)
  • Rainfall showers, baths or showers and hairdryers
  • 55-inch Smart TVs with cable channels
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Vice Versa

Things to do

  • 24-hour health club
  • Fitness classes
  • Outdoor pool
  • Sauna
  • Spa tub
  • Yoga classes

Family friendly

  • Dining table
  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Espresso maker
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100, per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 34 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls and litter trays are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25 per stay.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 65.54 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Bicycle storage
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 55.00 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 8:00 AM to 8:00 PM
Parking height restrictions apply

Property is also known as

The Elser Hotel Miami Hotel
The Elser Hotel Miami Miami
The Elser Hotel Residences Miami
The Elser Hotel Miami Hotel Miami

Frequently asked questions

Does The Elser Hotel Miami have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at The Elser Hotel Miami?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at The Elser Hotel Miami on 13 Jan 2025 start from AU$351.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Elser Hotel Miami pet-friendly?

Yes, The Elser Hotel Miami allows cats and dogs (limit 2 total) with a maximum weight of up to 34 kg per pet. There's a deposit of USD 100 per stay and a fee of USD 100 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Elser Hotel Miami?

Valet parking is available for USD 55.00 per night.

What time is check-in at The Elser Hotel Miami?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at The Elser Hotel Miami?

Checkout is at 11:00 AM.

Where is The Elser Hotel Miami located?

Located in Downtown Miami, this hotel is steps away from Downtown Miami Shopping District, Bayside Marketplace and Bayfront Park. Kaseya Center and Brickell City Centre are also within 1 mile (2 km). Freedom Tower Metromover Station and College North Metromover Station are within a 5-minute walk.

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1580 out of 2121 reviews" "
Rating 8 - Good. 273 out of 2121 reviews" "
Rating 6 - Okay. 114 out of 2121 reviews" "
Rating 4 - Poor. 68 out of 2121 reviews" "
Rating 2 - Terrible. 86 out of 2121 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Aisi

Stayed 4 nights in Dec 2024

10/10 Excellent

Hui, Los Altos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two bedroom suite is very convenient for our family with two kids. The swimming pool is large and has beautiful view. Lots of dining options in walking distance nearby. Would love to come back again.
Stayed 3 nights in Dec 2024

2/10 Terrible

Jared

Travelled with family
Disliked: Staff & service
We contacted Guest Services at 6:30p to ask where the extra sheets and pillows were kept in the room. We were going out to dinner and wanted the sofa bed to be ready for when we returned (our reservation was for two adults and two kids). We were getting on a cruise ship early the next morning and we had kids with us that needed to get in bed at a decent hour. I was informed by guest services that there were not sheets nor pillows in the room but they would come make the bed for us. Sounded great to me! I was told it would be taken care of while we were gone. We returned at 8:30p and the bed wasn’t made. I called guest services a second time to check. A different individual apologized and said she would send it as a priority request. 9:30p and no one had shown up so we called the third time. We were assured that someone would be up immediately or the housekeeping manager would be in touch. 10:45p we went to the front desk to request sheets, blankets, and pillows. At this point it was 2 hours past the kids bedtimes, we were more than willing to make the bed ourselves! We were informed that hotel staff HAD to make the bed and they couldn’t give us sheets or blankets. We returned to the room and continued to wait. At midnight we made the second trip to the front desk and demanded bedding. Somehow it was miraculously available! We still had to come get it ourselves and make the bed ourselves, 5.5 hours after we requested bedding. Stupid.
Stayed 1 night in Dec 2024

4/10 Poor

Felicia Ann

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nothing
Stayed 5 nights in Dec 2024

4/10 Poor

Golda

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 5 nights in Dec 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing!
Stayed 1 night in Dec 2024

10/10 Excellent

Laila

Stayed 2 nights in Dec 2024

10/10 Excellent

Gina, sarasota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!!!
Stayed 1 night in Nov 2024

10/10 Excellent

qiming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Juan José

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent conditions
Stayed 2 nights in Dec 2024

2/10 Terrible

Shijie

Travelled with family
Disliked: Cleanliness, staff & service
If you are looking for a hotel for one night with super location you can stay in this hotel. If you need to stay more than one night there then don't. This hotel is a 4 star hotel with 0.5 star service l have 2 kids staying with me and husband. There is only 3batj towel and 2 face towel in total. No extra bedding on site as well. Had to call them to bring to me. For only once they did show up in the first night. However on the second night when I am asking more bayh towel and coffee refill they never came. Call five time. Every time there is a different person pick up the phone. I mean what the hell？ I don't know where these five stars came from. But I will not visit this hotel again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 1 night in Aug 2024

8/10 Good

Chris

Stayed 7 nights in Nov 2024

10/10 Excellent

Yadira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 4 nights in Dec 2024

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property great location
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is good
Stayed 5 nights in Dec 2024

10/10 Excellent

Zeyang

Stayed 2 nights in Dec 2024

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience.
Stayed 1 night in Dec 2024

2/10 Terrible

William

Travelled with family
The hotel didn’t have any rooms ready for us to check into at 4 pm and we had an event to attend that night and needed to get ready. At 4.30 we decided to look for another room since the hotel didn’t know how long it would be before a room was available. After leaving the property, we received a message at 4:45 stating our room was ready. After explaining the situation to the worker at the hotel, she told us she could cancel our reservation. Once she said our reservation was canceled, we booked a room at a different hotel. We later received a message from the Elser Hotel stating that they now can’t cancel our reservation and we would have to pay the full price of the 2 room suite. They didn’t apologize for not having the room ready and even stated that they’re not required to start the room check-in process until 4 pm, even though our room wasn’t ready until almost 5 pm.
Stayed 1 night in Dec 2024

10/10 Excellent

Dukens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Nazeh

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

nurdan, new york

Liked: Cleanliness

10/10 Excellent

Wanting

Stayed 1 night in Nov 2024

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 4 nights in Oct 2024

2/10 Terrible

JOSEPH

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was awesome. Room was super clean. View was amazing. Unfortunately, the hotel is very poorly run. Checking in was chaotic. There were 60-75 people standing in the lobby at about 4pm. I have 4 small children and we had to sit on the floor of the lobby waiting for our room to be ready. We were assured we would get into our room before 4pm and it wasnt until 4:45 until the room was ready which then made us late for dinner reservations and then late for the heat game. Upon arriving back to the room at 10:30, we called to get sheets and pillows. On 4 occasions, we called down to see where the sheets were and was aussured they were on the way, to no avail. I had to walk down to the front desk at 1145pm to personally ask for the sheets while my son had to make a makeshift bed using 2 chairs as he was exhausted and just wanted to sleep. The front desk agent was extremely rude as he just couldnt understand my frustration. We didnt get sheets until 1215am. I should have just drove home instead of wasting 600$ its really ashame the hotel is run this way. I wont even get into the coffee situation in the mornings.
Stayed 1 night in Dec 2024