10/10 Excellent
Francesca
Travelled with partner
2 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities
After lots of internet searching we finally settled on IHG Hotel Indigo and we are so glad that we did. The entire experience from check-in to leaving was excellent.
Staff were exceptional, polite, professional and built an excellent rapport with us. Our very special trip was made even more memorable by the simple fact the staff were warm, lovely and so approachable.
The usual IHG treats of sweets/nibbles in the lobby were welcomed.
Sometimes hotel rooms can so big they lose the point of being a bedroom- to be welcoming, cosy and relaxing. This room was perfectly proportioned with quirky touches of hat lamps, a whisper of Milano grandeur with a luxurious canopy above the bed and a large window. The bed was divine!
Our room had a beautiful roof terrace; even in December it was a lovely little haven in a very busy city.
The public outside area with giraffe chandelier was gorgeous- we sat outside under a heater and drank our drinks- perfecto!
Breakfast- the choices of various meats, cheeses, pastries, breads, fruits, juices, cereals and hot breakfast items were plentiful and more than sufficient. The only criticism we had was the hot breakfast items were cold, we did not comment on the day as this really was insignificant in the grand scheme of things. There was so much more food to eat- we did not starve!
Our entire experience was exceptional.
Milan was lovely, we walked over 14 miles in 24hrs- hotel was in great location and quiet!
We will return.
Grazie mille.
Francesca
Stayed 1 night in Nov 2024