2/10 Terrible
Alvin
23 Dec 2024
Disliked: Amenities
I booked this hotel for my friend, she was visiting Milan for the first time. The hotel staff at reception were rude, as during checkin we only had electronic copies of the id, they denied entry, it was close to 9:30pm and there were no places she could go back to, no trains back to Padua at that time. Hotel staff advised her to go to police station, she took a cab and went there, the address hotel receptionist gave for the police station was closed. My friend was stranded. She had soft copy of her identification and hardcopy of her student card. Hotel staff said she could they could not accept it. This is ridiculous as this should have been advised when booking the hotel. I reached to the hotel to look at alternatives, they haven't replied yet. Service too bad. She was not able to stay at the hotel. The whole situation was traumatic and it was her first time in Milan and she had to stay at the train station till early morning with a sprained ankle, nothing to eat and cold. The way hotel staff told her, i was on call with her, the receptionist was rude and gave her incorrect information which made her vulnerable as well. This is not expected of a hotel whose rating is at least 5 star. No one should go through this and they should offer some alternatives and resolutions to people who are travelling to the city and their business to stay.
Alvin
Stayed 1 night in Dec 2024