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"Room was boiling hot as the aircon didn’t work. I only realised this when I woke up. Told receptionist on check out and got the old “you should have come down and told us”. It’s not a big deal I was just letting them know. Just the lack of empathy or apology when this happens is a bit irritating. On the whole it’s a nice hotel. The pool is small. I managed to swim a bit but it’s about 5 strokes a full length. I wouldn’t stay for the pool if you want exercise. Location is great for the station"

"Great staff"

"Location is goo right near the train station and royal mile. Room was clean and comfortable. Good value for the price. Breakfast was a good buffet spread but pretty expensive at 18 pounds per person. The elevators were down while we were there and we did see some questionable characters in the lobby at night, but for the elevator and stairs it required a room key. The door did close a bit slowly behind you when taking the stairs unless you pulled it shut. "

"Lovely as always"

"I was able to leave my luggage before and after checkout and that was very convenient since I arrived in town about 4 hours before checkout. I was also able to check in early and the staff was very helpful and polite. My room was cleaned daily and the staff was helpful. The view was amazing and the location was very walkable to everything I Wanted to do in the city as well as the bus/train stations. "

"The staff was very nice and check in was easy. Room service was veey good but a little limited. The shuttle to the airport was very convenient! "

"Great hotel and very convenient. The reception staff are excellent. They all without exception are helpful, generous and kind. The room was lovely but we missed not having a kettle from which to fill our hot water bottles!!!!! There is still only one lift working and other maintenance issues. Breakfast is in a bar with tvs everywhere and was ok but no really healthy options eg unsweetened yogurt, porridge, seeds, etc which I’d expect for the price we paid. But very central and warm. Will return. "

"Another great stay. Excellent location. Car park onsite nake travel so easy. Breakfast Excellent and staff helpful and pleasant."

"No tea and coffee in the room. We called reception and had to call again after one hour of waiting for it, even then it didnt get delivered to the room. "