2/10 Terrible
FNU
Travelled with family
3 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was a disaster from start to finish. Basic amenities were nonexistent: the water bottle refilling machine’s sensor was broken, two vending machines were out of order, and the third was simply missing. For the rates they charge, this is unacceptable.
The staff was unprofessional and rude. The daytime front desk clerk acted like we were an inconvenience, showing no effort to be helpful or friendly. The night receptionist was even worse. After one of our keycards for room 219 didn’t work, we went to the desk to get it fixed. Instead of simply reactivating the broken card, he took both, reactivated them without checking the room number, and handed them back. Neither card worked in our room—but both worked for room 209!
When we returned to explain, the receptionist became argumentative, insisting we’d said 209, even though I’d clearly stated 219 (verified by another guest standing nearby). After several minutes of continuously blaming us, he finally issued the correct cards. The whole situation was unprofessional and concerning—he’d activated cards for the wrong room without verifying our identity, a massive security risk.
The room itself wasn’t much better. The bathroom vent didn’t work, emitted a burning smell, and sounded like a critically wounded animal.
Between the malfunctioning amenities, rude staff, and major safety issues, this was the worst hotel experience I’ve ever had. Avoid Quality Suites if you value your comfort and security.
FNU
Stayed 2 nights in Dec 2024