2/10 Terrible
Carl
15 Nov 2024
We paid in full for a reservation for two rooms 5 months before our arrival on October 11. We booked through Expedia. The day before our arrival, we were able to check in online for one room. The hotel did not send a link for the second room. We called the hotel. They said not to worry and that it would take five minutes to check in for the second room when we arrived. When we arrived on October 11, we were told that the hotel had overbooked. We were taken to another hotel that they said was comparable, but was not. It turned out that there was a large city outdoor event taking place on the evening of October 11 (with many people) and there was a major regional bike racing event the following day. At the present time, the hotel has now given three completely different reasons for not having our fully paid rooms available. We chose this hotel for very specific reasons. I would never do business with this hotel again. I believe their initial excuse that they overbooked was true - they "overbooked" with people that paid higher rates than what we had paid through Expedia. (We went online on the evening of October 11 and checked for "availability" for the the days following October 11. For a few days, the hotel's website stated that the hotel had rooms available but it was not accepting reservations through Expedia.) I am also very disappointed with Expedia because its telephone representative was of no help when contacted on October 11.
Carl
Stayed 4 nights in Oct 2024