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Hyatt Zilara Rose Hall - Adults Only - All Inclusive

5.0 star property
Elegant adults-only property on the beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Zilara Rose Hall - Adults Only - All Inclusive

One Bedroom Swim Up Suite | View from room
Couples treatment room(s), sauna, hot tub, steam room, body wraps
Aerial view
Ocean Front Double
Swim Up Junior Suite King

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • On private beach
  • Pool
  • All-inclusive
  • Parking included
  • Hot tub
The price is AU$578
includes taxes & fees
9 Dec - 10 Dec

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Junior Suite King

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Grand Butler)

47-inch flat-screen TV with satellite channels, TV, DVD player

Suite (Grand Butler)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • 112 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Grand Butler Suite

Ocean Front Grand Butler Suite

Ocean Front Grand Butler Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • 112 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Ocean Front Butler Suite

One Bedroom Ocean Front Butler Suite

One Bedroom Ocean Front Butler Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • 106 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Swim Up Suite

Premium bedding, down duvets, pillow-top beds, minibar

One Bedroom Swim Up Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Double

Ocean Front Double

Ocean Front Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up Double

Swim Up Double

Swim Up Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King

Swim Up King

Swim Up King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Junior Suite King

View from room

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up Junior Suite King

View from room

Swim Up Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double

Premium bedding, down duvets, pillow-top beds, minibar

Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for King

Premium bedding, down duvets, pillow-top beds, minibar

King

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Double

View from room

Ocean View Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King

Premium bedding, down duvets, pillow-top beds, minibar

Ocean View King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Ocean View Suite

One Bedroom Ocean View Suite

One Bedroom Ocean View Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • 94 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, down duvets, pillow-top beds, minibar

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort View Double

Premium bedding, down duvets, pillow-top beds, minibar

Resort View Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Junior Suite Double

Junior Suite Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King

Premium bedding, down duvets, pillow-top beds, minibar

Resort View King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Resort view
  • Sleeps 3
  • 1 King Bed

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The price is AU$543
includes taxes & fees
9 Dec - 10 Dec
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About the area

Map
Rose Hall Road, Montego Bay, Saint James

What's nearby

  • Half Moon Golf Course - 7 min walk - 0.7 km
  • Montego Bay Convention Centre - 18 min walk - 1.6 km
  • White Witch of Rose Hall Golf Course - 3 min drive - 2.3 km
  • Cinnamon Hill Golf Course - 3 min drive - 2.8 km
  • Rose Hall Great House - 3 min drive - 2.5 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 15 min drive

Restaurants

  • ‪Urban Heat by FlavorZ - ‬3 min walk
  • ‪Lobby Bar - ‬3 min drive
  • ‪Choicez - ‬4 min walk
  • ‪The Jerk Hut - ‬5 min drive
  • ‪Waves Restaurant - ‬8 min walk

About this property

Hyatt Zilara Rose Hall - Adults Only - All Inclusive

Luxury eco-certified property near Jamaica Beaches
An adjacent golf course, a nightclub and 2 swim-up bars are just a few of the amenities provided at Hyatt Zilara Rose Hall - Adults Only - All Inclusive. With a private beach, beachfront dining and 2 beach bars, this property is the perfect place to soak up some sun. Treat yourself to a body scrub, a massage or a body wrap at Z Spa, the on-site spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner and French cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include basketball and beach volleyball. Free in-room WiFi is available to all guests, along with 2 poolside bars and a rooftop terrace.
Other perks at this property include:
  • 3 outdoor pools with 2 swim-up bars, free cabanas and sunloungers
  • Free valet parking
  • An outdoor tennis court, a gift shop and wedding services
  • A front desk safe, a water dispenser and beach umbrellas
  • Guest reviews speak highly of the helpful staff
Room features
All 234 individually furnished rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-compatible safes. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with Jetted bath and hydromassage showers
  • 47-inch flat-screen TVs with satellite channels and DVD players
  • Furnished balconies or patios, fridges and free extra beds

All-inclusive details

All-inclusive room rates at Hyatt Zilara Rose Hall - Adults Only - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (50,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • In-room massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2014
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Georgian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels
  • DVD player
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For more details, please contact the property using the information on the booking confirmation
This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Hyatt Zilara Rose Hall Adults Only All Inclusive
Hyatt Zilara Rose Hall Adults Only – All Inclusive
Hyatt Zilara Rose Hall - Adults Only - All Inclusive Montego Bay

Frequently asked questions

Does Hyatt Zilara Rose Hall - Adults Only - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Hyatt Zilara Rose Hall - Adults Only - All Inclusive on 9 Dec 2024 start from AU$578.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Zilara Rose Hall - Adults Only - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Valet parking is free at this property.

What time is check-in at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Hyatt Zilara Rose Hall - Adults Only - All Inclusive located?

Located in Montego Bay, this beachfront property is next to a golf course and within a 10-minute walk of Jamaica Beaches, Three Palms Ocean Course and Half Moon Golf Course. White Witch of Rose Hall Golf Course and The Shoppes at Rose Hall are also within 1 mile (2 km).

Hyatt Zilara Rose Hall - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 625 out of 1010 reviews" "
Rating 8 - Good. 208 out of 1010 reviews" "
Rating 6 - Okay. 95 out of 1010 reviews" "
Rating 4 - Poor. 40 out of 1010 reviews" "
Rating 2 - Terrible. 42 out of 1010 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

smita

Liked: Staff & service
Disliked: Cleanliness
At the restaurant for dinner, water was leaking from the ceiling and we were asked to continue with the dinner. food Items at the cafe were finished early in the morning and after that we are told it is not available. The day we got there, there where no pool towels available for use.. could not sue the pool. The hot tub has water that was mildly warm. I was told when I called that the pools are heated... the water was very cold with no heat... not sure why I paid this much for this experience. I hope there is some compensation for spending this amount of the money and not having the experience that we should get, thanks
Stayed 4 nights in Nov 2024

8/10 Good

Dantana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Randall made us feel safe and welcome.
Stayed 2 nights in Nov 2024

8/10 Good

Jaslin

Stayed 2 nights in Nov 2024

8/10 Good

Barbara-Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great except the rooms are not as luxurious and well maintained as you would expect for such a hotel with all the exterior beauty and amenities; staff was very helpful and hospitable
Stayed 3 nights in Nov 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great, the beds were hard firm.
Stayed 3 nights in Nov 2024

10/10 Excellent

Shaquilla Patrice

Stayed 3 nights in Nov 2024

10/10 Excellent

Antonio, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick weekend getaway.
Stayed 4 nights in Nov 2024

4/10 Poor

Matthew Douglas

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This is a 3 star property at best. I stayed at the Zilaria. The facilities are dated and need renovation. I stayed in a swim up suite, room 4105. We requested maintenance 3 times during the stay. A broken sliding door between the living/bath area, a toilet door that was impossible to close, and a tub drain that would not seal and a faucet to the tub that would not work. None of these problems were completely resolve. The swim up suites do not communicate with the main pool/swim up bar. There is one bar tender poolside at the swim up bar. Getting a drink is inconvenient so you have to rely on the cocktail waitresses. There was floating trash/debris in and around the swim up suite for days. The food is good. However, most restaurants are on the Ziva side so it is a 5-10 minute walk. The pathways are poorly lit so it can be a challenge after sundown. Service at the restaurants was slow. Waitstaff was working hard but places were understaffed. A dinner for 6 took 2.5 hours at Urban Heatz. The ocean views and ocean swimming is nice. The jerk chicken shacks and pizza snacks are nice. Pool side entertainment was fun. I asked to use a kayak to explore the ocean which is advertised as part of the all inclusive package and the worker demanded a tip BEFORE I went out. I was going to tip him but it felt like extortion. Overall, I was able to have a nice time. But this is not a luxury property by any stretch of the imagination. It is old, somewhat run-down and feels tired.
Stayed 5 nights in Nov 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Priya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Kenya

Stayed 3 nights in Oct 2024

8/10 Good

Chiamaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Akita Chandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. From the time we arrived until the time we left the staff made sure we were well taking care of.
Stayed 3 nights in Nov 2024

10/10 Excellent

Tasia

Liked: Amenities
Amazing!
Stayed 2 nights in Nov 2024

10/10 Excellent

Donna Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our oceanfront suite on the adult side was clean and well appointed. The dining options were good and the French restaurant was exceptional.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the BEST vacation experience I’ve had in years. The staff was very professional and helpful. I loved the property and the ease going from one campus to the other. Kudos to a job well done!!!
Stayed 3 nights in Nov 2024

6/10 Okay

Sharleta

Travelled with partner
The property is definitely not a 5 star or 4. It’s barely maintaining at the 3 star. However, I think changes are coming soon so perhaps it will get better.
Stayed 7 nights in Sep 2024

10/10 Excellent

Rui

Stayed 5 nights in Oct 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private dinner staff was amazing Russela was a great host
Stayed 3 nights in Nov 2024

10/10 Excellent

Ebony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Nov 2024

10/10 Excellent

Mery

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice Food 8/10
Stayed 3 nights in Aug 2024

6/10 Okay

Julius

Travelled with family
Liked: Cleanliness, staff & service
Some of the stuff was rude
Stayed 2 nights in Nov 2024

10/10 Excellent

Ottis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to airport, which made it easy to get there with no traffic. The food and dining choices were great. Staff was excellent and were very helpful at all times.
Stayed 3 nights in Nov 2024

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 3 nights in Nov 2024

2/10 Terrible

Sharon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel based on review. I got there and the water pressure was very low, the room had two towels, three washcloths, no ice, no microwave, and their mini bar had two beers, 3 sprite, 2 cokes. The restaurants had reservation and then we had to wait until 12 to reserve a table. I had to go get my own lemon for the scallops, and drinks. One person wanted to take a $50.00 tip from us. They said on Expedia that the shuttle was included from and to the airport. Went ask the hotel and they said it is Expedia transparency not theirs. Spending $5000 for 3 nights was not worth it. No one has taken accountability for their actions. The airport shuttle for the hotel wanted us to pay $80.00 for a 15 min drive to the hotel. Another one wanted $40.00 then we paid $20.00 to another taxi. Overall our trip was ruined because the 'ALL INCLUSIVE' NON TRANSPARENCY. Then Marvin who was promoting the timeshare hotels in all of the US and WORLD was very condescending towards us. He did not care about our experience, just to sell us the package deal for 39,000. The DJ had a cutoff time on 09th November was 12:00 am and we ask to play a song and he refused because he went over his time and refuse even though it was my birthday. I will not be visiting this hotel anymore. Thank you.
Stayed 3 nights in Nov 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0