Hotel du Grand Lac Excelsior

4.0 star property
Lakefront hotel with 2 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel du Grand Lac Excelsior

Front of property
Aerial view
Flat-screen TV, DVD player
View from property
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Gym
    Gym
  • Spa
    Spa
  • Breakfast available
    Breakfast available

Room options

Available filters for rooms
Showing 4 of 4 rooms

Junior Suite, Lake View

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

Deluxe Double Room, Lake View

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
  • 38 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

Standard Double Room, Lake View

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Family Room

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

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About the area

Map
Rue Bon Port 27, Montreux, VD, 1820

What's nearby

  • Montreux Casino - 9 min walk - 0.8 km
  • Montreux Christmas Market - 10 min walk - 0.8 km
  • Place du Marche - 11 min walk - 0.9 km
  • Freddie Mercury Statue - 12 min walk - 1.0 km
  • Chateau de Chillon - 3 min drive - 2.5 km

Getting around

  • Montreux (ZJP-Montreux Train Station) - 16 min walk
  • Geneva International Airport (GVA) - 73 min drive

Restaurants

  • ‪Casino Barrière de Montreux - ‬8 min walk
  • ‪Buffet de la Gare - ‬6 min drive
  • ‪Fouquet’s - ‬10 min walk
  • ‪Chez Bilia - ‬8 min walk
  • ‪Confiserie-Tea-Room Zurcher - ‬9 min walk

About this property

Hotel du Grand Lac Excelsior

Upscale hotel by the lake
Consider a stay at Hotel du Grand Lac Excelsior and take advantage of an airport shuttle, a terrace and a coffee shop/cafe. Treat yourself to a body scrub, a body treatment or aromatherapy at Biotonus Clinique, the on-site spa. Enjoy a poolside location and more at the two on-site restaurants. Enjoy the 24-hour gym, as well as activities such as kayaking. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
You'll also enjoy the following perks during your stay:
  • An indoor pool and an outdoor pool
  • Free self-parking
  • Breakfast (surcharge), babysitting (surcharge) and multilingual staff
  • Free newspapers, 3 meeting rooms and a lift
Room features
All 87 individually decorated rooms include comforts such as air conditioning, as well as amenities such as free WiFi and safes.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with baths or showers and free toiletries
  • Flat-screen TVs with satellite channels and DVD players
  • Balconies, daily housekeeping and phones

Languages

Arabic, Czech, English, French, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Height restrictions apply for on-site parking
  • Airport shuttle available
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily breakfast available 7 AM to 10 AM for a fee: CHF 23 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • La Mouette (Snack-Bar)
  • Les Magnolias

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3 meeting rooms
  • 5,586 square feet of conference space

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open select days
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Belle Époque architecture
  • Built in 1907
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

For more details, please contact the property using the information on the booking confirmation

Pets

Pets are allowed for an extra charge of CHF 29 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 7.00 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: from approximately CHF 23 per person
  • Pet fee: CHF 29 per pet, per night
  • A late check-out fee will be charged
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires payment at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

du Grand Lac Excelsior
du Grand Lac Excelsior Montreux
Hotel du Grand Lac Excelsior
Hotel du Grand Lac Excelsior Montreux
Hotel Grand Lac Excelsior Montreux
Hotel Grand Lac Excelsior
Grand Lac Excelsior Montreux
Grand Lac Excelsior
Du Lac Excelsior Montreux
Hotel du Grand Lac Excelsior Hotel
Hotel du Grand Lac Excelsior Montreux
Hotel du Grand Lac Excelsior Hotel Montreux

Frequently asked questions

Does Hotel du Grand Lac Excelsior have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Hotel du Grand Lac Excelsior pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 29 per pet, per night.

How much is parking at Hotel du Grand Lac Excelsior?

Self-parking is free at this property.

What time is check-in at Hotel du Grand Lac Excelsior?

Check-in begins at 3 PM.

What time is check-out at Hotel du Grand Lac Excelsior?

Checkout is at noon. Late checkout is available for a fee.

Where is Hotel du Grand Lac Excelsior located?

Situated on the waterfront, this spa hotel is within a 10-minute walk of Swiss National Audiovisual Museum, Montreux Casino, and Montreux Christmas Market. Place du Marche and Freddie Mercury Statue are also within 15 minutes. Montreux (ZJP-Montreux Train Station) is 16 minutes by foot and Montreux Station is 16 minutes.

Hotel du Grand Lac Excelsior Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 99 out of 331 reviews" "
Rating 8 - Good. 150 out of 331 reviews" "
Rating 6 - Okay. 54 out of 331 reviews" "
Rating 4 - Poor. 18 out of 331 reviews" "
Rating 2 - Terrible. 10 out of 331 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

June

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In dire need of some TLC
If it wasn't for the stunning view from the balcony and the comfy bed I would have been very disappointed. The rooms are in urgent need of refurbishment to meet the standards expected at the price they charge. Here are my main gripes; No bath robes (only slippers - why?) No tea/coffee facilities Radiators don't work properly, have to use noisy ancient aircon on high to heat the room. No sockets take universal adaptors in the room, only socket that does is the shaver socket in the bathroom. Not ideal to charge electrical items on the sink! Bath stained and chipped as are the tiles. Shaving mirror hinge broken, hangs down from the wall Useless hairdryer attached to the wall, yellowed with age, casing cracked and noisy. Lamp wiring cracked and 'fixed' with tape. The saving grace was the balcony and comfy bed. Tip for the proprietor: Upgrade rooms and balconies - add outside lighting,quality table and chairs and a heater for winter months. This would allow customers to make the most of the view and want to make a return visit

8/10 Good

Anne

Liked: Cleanliness, room comfort
Oh, so comfy beds with an amazing view!
One of the most comfortable hotel beds I've slept in! Lovely, pillows and duvets. Some parts of the accommodation are a little tired, but this did not distract from the overall welcome and feel of bonhomie in the hotel. The employees, without exception, were courteous, cheerful and made us feel valued. The view from the balcony was everything we'd hoped, location is great.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
FSNTASTIC VIEWS
We had an amazing room on the 5th floor with a view out over Lake Geneva. Comfortable bed and s great breakfast was slap a plus sling with a fantastic indoor swimming pool. Very helpful, positive, friendly staff. Decor and specifically the carpet are tired and require urgent attention and this spoils what could be an outstanding belle époche hotel.

8/10 Good

Susi, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, excellent location and great staff. My husband and I really like it and we'll definitely go back!!

10/10 Excellent

jim, Torquay devon uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Beautiful hotel great staff food brilliant best scrambled eggs I've ever tasted , views from the room out of this world we have stayed here four times now can't fault it 10/10

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room very cold and old fashion, hotel employee very friendly. Good breakfast but close to the window very cold

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Nice, Historic Hotel
The hotel was nice and staff were great. The free WiFi was fast. The hotel's location was convenient to the train and walking distance to everything. The view of the mountains and water was the best from the balcony. We had a loud/rude guest in the next room that we could hear through a connecting door. The front desk called the room and requested the guest keep the noise down which only caused the guest to become more obnoxious. I called the front desk for a room change. We had a new room/key within 5 minutes. The issue was resolved by the room change. Great service and hotel.

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Room comfort
FADED GLORY COMING BACK WITH TREMENDOUS VISTA
This is very old. mostly renovated, super gourmet and very expensive Swiss restaurant in a luxury setting in the lobby area. This is an old grand hotel now refurbished as a health resort. Empty rooms are rented to the public...but...amazingly, all rooms have a HUGE stone private terrace overlooking Lake Geneva with a table and chairs. Heat is a problem with floor to ceiling French doors which are not air tight, but large tile bathrooms and nice amenities. Polite staff, and with wifi and parking free, this is a buy for a 3.8 or maybe 4 star hotel. During the jazz festival and ski and summer seasons prices triple....beware that Hotels.com prepaid rates do not inclue modest tax of about $8 a day at check out.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Not so luxury hotel, but you sure pay for it.
Our first impression was that the hotel was old. We were hoping for a more modern hotel and it was difficult to tell from the photos. Maybe this is a historic hotel. The floors creak, the decor was outdated, and they probably need to clean or just replace the curtains, as we found a stain on our them. I've never stayed in a 4 star that didn't really feel like luxury, until this one. The view is what you pay for at this hotel, not the room. The staff was great though. I emailed them and asked for the champagne and rose petals to be set up before our arrival and they did a great job! The negative about this is that the rose petals were fake, which may be normal, I don't know. This is the first time I've asked for this service. As for the champagne, they gave me two options and I chose the "cheaper" of the two, which was still 130 euro. We just happened to see the same bottle of champagne in a store down the street for 44 euro. As best I could tell it was the same, so if that's true, they charge 300% of the original price. Needless to say, I won't ever do that again. The area is nice and it is absolutely beautiful. Next time we will look for a different hotel on the lake to enjoy the view from.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely visit again....
Fantastic location with breathtaking views of the lake and mountains. Friendly and helpful staff.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location. Beautiful view.
Lovely location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view from the balcony of Lake Geneva was outstanding.

8/10 Good

Siu Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lakeview hotel in between train station and castle
Quite impressed by decoration especially in the reception lobby. Room size matches expectation. Washroom just average. Small balcony adds quite some marks. Free storage of luggage. A little far from public bus stop (some 12 minutes over walking distance).

2/10 Terrible

Mona, Washington, DC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at cleaner hostels than this hotel.
Upon check-in, no one helped us with our bags. When we first used our sink, it clogged and instead of fixing it, they gave us the key to another room to use the sink. Having a baby with us, this was incredibly unpractical. To be honest, all this could have been over-looked if it wasn't for the fact that the hotel was incredibly dirty. There was a dead bug on our sheets and peeling paint and rusted balcony. The view is spectacular, but we couldn't even enjoy it because there was construction in the morning that made it impossible to step outside to enjoy it. I know as Americans, we can be neat freaks, but even by European standards I don't think this hotel can be ranked better than 2 stars. It has the facade of what was likely a lovely and stately hotel but in decades past.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel
It was our last stop from a 1 week trip to Italy. Lovely staff and great view of Lac Leman. The location was beautiful and quality of the hotel was great. We will love to visit again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location, large rooms, fantastic view!
We had a room on the 5th floor with fantastic views of lake Geneva. Great location as it is right on the walking path along the lake... Which you can swim in. Rooms are large and clean. Did not go to the pool. The only thing I would suggest is new carpeting. The hotel is old and unite luxurious at one time but the carpets are worn and dated. Didn't eat in the hotel so can't comment on the food. We were able to find parking in front of the hotel. The hotel has a few spots but usually full

8/10 Good

Elisa, Italy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff pleasant but service could be better.
I spent one night and asked for an extra bed for my daughter; they forgot to give us extra towels; no big deal but, what bothered me more is that I called several times the reception for about 30 minutes to get some information and no one picked up the phone; then, I went down to see them, and had to wait as no one was there (another gentlemen was also waiting!) ; in addition, I asked for a boiler and never got it, and what is is more serious, I had asked a wake-up call at 5:45 as I had to catch a plane, and they did not even bothered to do it!

8/10 Good

Loan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

isabel, wagga wagga australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracious hotel,with amazing view
It,was a perfect stopover between Italy and Paris. We loved the location of,the hotel with postcard views. Enjoyed our walk along the lake to,the castle. Had dinner both nights at the hotel and found the food first rate. Front desk staff most helpful. Shame everything is so much more expensive in Switzerland with Australian dollar.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand old hotel with excellent views
This grand hotel is beautifully furnished in the public rooms and comfortable in the bedroom. It was clean and quiet and had a great ambience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view!
Classy, large room with a wonderful view of Lake Geneva. The bed was extremely comfortable with good quality sheets and pillows. The hotel itself has a huge array of beautiful antiques and a lovely patio. Highly recommend!

2/10 Terrible

Vijay Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very bad experience in such a beautiful town the worst hotel i have stayed yet ,no wifi at all room was very old we stayed for three nights and even toiletries not proper would never recommend anyone, there was a knocking sound at night ,many mosquitos couldn't sleep for one night also .

2/10 Terrible

Vijay Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very bad experience,the staff were ok but all of them lied for wifi they didn't had any wifi suffered a lot due to this and the toiletries in room were bot proper we stayed there for three nights and every day some toiletries were missing no soap one day ,the other day no shower cap etc ... and above all there were so much noise from behind the room were very old and so much mosquitos in the room ,it was a horrible experience,the only good thing about this hotel was their breakfast thats it would necer recommend anyone to go here after being so expensive so bad service.