"A broken door mechanism should have been replaced - particularly in a room of this category.
No turn-down service.
Otherwise room is OK. The restaurant "the grill" was most disappointing, with two dishes not available and service either painstakingly slow or no service at all. The evening ended in a "Spur" manner with a little crowd deafeningly screaming "happy birthday" to some guests, in absolute oblivion of the tranquillity of the others.
Definitely NOT what you would expect in a 5 Star...