2/10 Terrible
Emaba Nunki
Travelled with family and small children
20 Dec 2024
Disliked: Staff & service
I booked a standard room, they said they wouldn't let my seven year old in because she took will count as a person. The standard room only has two people allowance that's why. Expedia contacted them to say if they can do something, they lied and told them that there is no availability. My husband decided to stay outside and my daughter and I found out that they gave us a huge room with two twin beds. Despite that when my husband came in to say bye to us, the hotel man called and told us that he needs to get out of the room in ten minutes. I have never encountered such inhuman pointless rudeness in my life. They lied all the time. Toni's, they said there is family room available if we pay approximately £100 and to Expedia they said nothing was available. This was greedy behaviour. In Kuwait, I booked a single room when my daughter was 6 and there was no problem and they let us in. Here the man in the reception mistreated us beyond belief.
Emaba Nunki
Stayed 1 night in Dec 2024