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"Just an average stay. Hotel feels rather unloved. Staff seem to be going through the motions rather than engaging with guests. Plenty of nice easy free parking (although its £30 per charge for an electric vehicle). Rooms pleasant but just feel unfinished. Breakfast is good but not had bacon quite so overcooked in a long time. Personally, wouldn't stay again, there are lots of better quality establishments in this price range nearby."

"Our room was amazing....the breakfast was awesome...and the staff went above and beyond to make our stay perfect Would stay here again in a heart beat.💜💜"

"We had a lovely one night stay. Staff very friendly. Our room was lovely and clean and breakfast very good with a good choice. Will stay again, thank you"

"Staff were every good but the hotel is very tired. Dirty bed throws, wall paper tired and peeling of walls. "

"Room was disappointing. Damaged bunkbed, TV and ripped wallpaper."

"Ideal situation"

"Underwhelming. This is a very ordinary hotel, despite the hot tubs, pool and spa. The decor is vile, all dull browns with turquoise. In the “Troutbeck” room there is a nasty trip hazard into the bathroom. A stubbed toe was annoying but a cracked skull would have been more so. Tip: if it’s not fixed put a rolled up hand towel down to fill the gap and catch your attention. Pillows were like sandbags and need immediate replacement. The mattress had an uncomfortable lump and was likely in need of replacement too. The hot tub was good, as was the jacuzzi bath. The fridge was handy, and the chairs comfortable enough for a short while. Free parking on site. The building is a maze of corridors and stairs. Regrettably the lift was out of order for the first 24 hours or so. As a walking stick user this was less than ideal. Breakfast was okay but not special. My choice of evening meal, “roast of the day”, was almost inedible. Vegetable selection poor. The wait staff were pleasant but scruffy, in contrast to the smart and highly exuberant maitre’d. It is far from being a gourmet restaurant and there are other places to eat."

"Fantastic hotel. Lovely staff and superb breakfast. Free upgrade and chocs for my big birthday was a lovely touch."

"Older country hotel with spacious charming rooms. A short, easy walk from the town centre. "