6/10 Okay
Luka
Business traveller
10 Jan 2025
Disliked: Staff & service
At one point, I was locked out of my hotel room for an hour. During that time, I received support from someone on the phone who spoke very little English. This person did not fully understand my requests and kept trying to convince me that I could enter the room when, in fact, I could not. It was incredibly frustrating and humiliating, especially since I needed to use the bathroom.
The hotel didn’t have any on-site staff, and everything was operated remotely via phone. Eventually, I was able to get into my room, but I wasn't confident that this situation wouldn’t happen again during my stay. Fortunately, I was able to stay until the end of my trip, but I will never stay at this hotel again.
Luka
Stayed 4 nights in Oct 2024