4/10 Poor
valerie m.
1 Aug 2024
Disliked: Cleanliness
Disappointed
I booked this home w VRBO, but my communication was deferred to Vacasa. From the start, they were condescending and rigid about request to check-in early. I was told we would be notified btn 12pm-3pm IF early check in was available. My only other email was to inquire as to whether there were spices in stock. I was told "due to sanitary purposes, no spices were available." Not only were there plenty of spices but ironically our biggest complaint was how filthy things were! The area rug was filthy. We ran the vacuum but these were spots imbedded. the floors were sticky and full of debris. The freezer clearly was overlooked too. The gas bque pit was filled with rat poop. My husband worked tirelessly to clean and sanitize that for use. There were 2 onsite and both in the same shape. While there was a bocce court, they were missing the primary balls to play. There was cornhole with no bean bags. No umbrellas or shade was available outside. The weeds had just been cut and there was debris everywhere. When I complained about the substandard cleanliness, i was asked if I wanted them to come back. After a long drive and a 4pm check in, the last thing we wanted to do was leave again so they could finish a job they had 8 hrs to do. Vacasa staff told me how hard their girls work and how they are extremely busy. A sincere apology would have bene preferred. I would not recommend this property unless they spent some time and money to give it the TLC is deserves.
valerie m.
Stayed 3 nights in Jul 2024