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The Carmen Hotel

4.0 star property
Hotel in Naga with free airport shuttle and fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Carmen Hotel

Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Property grounds
View from room
Daily buffet breakfast (PHP 450 per person)
Reception

Reviews

8.4 out of 10

Very good

Popular amenities

  • Free airport shuttle
    Free airport shuttle
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Parking included
    Parking included

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
Blackout curtains
Premium bedding
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite

Suite

Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
Blackout curtains
Premium bedding
  • 35.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
Blackout curtains
Premium bedding
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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About the area

Map
Penafrancia Avenue, Naga, Bicol, 4400

What's nearby

  • Naga Metropolitan Cathedral - 3 min walk - 0.3 km
  • SM City Naga - 11 min walk - 1.0 km
  • Bicol Medical Center - 3 min drive - 2.1 km
  • Robinsons Place Naga - 3 min drive - 2.4 km
  • Basilica of Our Lady of Penafrancia - 4 min drive - 2.0 km

Getting around

  • Burabod Flag Station Station - 34 min drive
  • Naga (WNP) - 30 min drive

Restaurants

  • ‪Bigg's Diner - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Coconatz - ‬5 min walk
  • ‪Shabu Shabu de Coreanos - ‬4 min walk
  • ‪Smokey Minaluto - ‬6 min walk

About this property

The Carmen Hotel

Upscale hotel in the business district
Take advantage of a free return airport shuttle, a rooftop terrace and a coffee shop/cafe at The Carmen Hotel. Treat yourself to a massage or other spa services. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), tour/ticket information and a porter/bellboy
  • Free newspapers, 1 meeting room and concierge services
Room features
All guest rooms at The Carmen Hotel boast comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • LED TVs with cable channels
  • Wardrobes/cupboards, fridges and electric kettles

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 5:00 AM to 4:30 PM on request
  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: PHP 450 per person
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
This property offers airport shuttle pickup service from Naga Airport (WNP) only. Guests must contact this property at least 2 days in advance to arrange transfers.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately PHP 450 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Carmen Hotel Naga City
Carmen Naga City
Carmen Hotel Naga
Carmen Naga
The Carmen Hotel Naga
The Carmen Hotel Hotel
The Carmen Hotel Hotel Naga

Frequently asked questions

Does The Carmen Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 10:00 PM.

Is The Carmen Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Carmen Hotel?

Self-parking is free at this property.

What time is check-in at The Carmen Hotel?

Check-in start time: 2:00 PM; check-in end time: 4:00 PM. After-hours check-in is not available.

What time is check-out at The Carmen Hotel?

Checkout is at noon.

Does The Carmen Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 5:00 AM to 4:30 PM on request.

Where is The Carmen Hotel located?

Situated in the business district, this hotel is within a 15-minute walk of Naga Metropolitan Cathedral and SM City Naga. Basilica of Our Lady of Penafrancia and Basilica of the Nuestra Senora de Penafrancia are also within 1 mile (2 km).

The Carmen Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 92 reviews" "
Rating 8 - Good. 37 out of 92 reviews" "
Rating 6 - Okay. 11 out of 92 reviews" "
Rating 4 - Poor. 6 out of 92 reviews" "
Rating 2 - Terrible. 1 out of 92 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Martha, Laguna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean & has very courteous staff. Good food too!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Strong water pressure in the bathroom.
Stayed 1 night in Jan 2020

8/10 Good

CHARITO

Travelled with family
Liked: Staff & service, room comfort
pricey
The hotel prices is too expensive. You can can a better hotel at a lesser price.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Dec 2019

6/10 Okay

Brandon J

Business traveller
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NEARBY CHURCH
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, room comfort
Aircon was noisy
Stayed 1 night in May 2019

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay there again
Its a good hotel and young staff
Stayed 2 nights in Aug 2019

6/10 Okay

Maria

Disliked: Cleanliness
No Second Time
I will start with - PROS: Very good and satisfactory service from Joanne, front desk staff, restaurant staff, security, concierge and shuttle driver. Room was spacious and the location was central to everything. CONS: Breakfast was mediocre, lack in variety and repeatitive and no western food selection. Room cleanliness - not properly cleaned. I don't like the idea of itemising what I needed done in the room on a daily basis. Although, after 2 days, I was finally given a door sign, the bathroom toiletries, toilet paper, towels and mats were changed/replenished and bins emptied. But, not once was the bathroom floor mopped, dirt/mold growing in the bathroom tiles grout, nor the toilet cleaned in the time of my stay. Dirt from under the bed and chaise lounge and dust from the previous occupants were noticeable on the countertop, desk, bedside and fridge that showed smudges and residue marks. Doors are paper-thin and any sounds from people talking in the hallway to children screaming and rooms being serviced with the doors being shut loudly were unacceptable. Quilts should be shaken to stop it from bunching, which were never done. OJT should be trained and shown the correct and proper way of maintaining hotel rooms. Last, but not the least, the so-called free-wifi is almost not accessible/very-very slow in the room. I expected better from The Carmen Hotel from the hotel reviews and I believed that it all comes down to management.
Stayed 10 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good service
Stayed 1 night in Jul 2019

4/10 Poor

William

Liked: Property conditions & facilities, room comfort
Room for Improvement
We complained about a choked shower drain on our first day but nobody came to check. When we arrived late in the evening, we found out that the room was not made up and the drain was still choked. I have to personally report our concern to the lobby staff. The restaurant staff was slow in refilling food during breakfast.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Maria Socorro

Disliked: Cleanliness
Comfortable City hotel
The hotel was nicer and bigger in the photos than the actual. The Room was quite spacious.. The breakfast was great, Service was good.
Stayed 1 night in May 2019

10/10 Excellent

MSMS, Metro Manila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Superb, helpful staff!
Stayed 1 night in May 2019

8/10 Good

Mary Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
International standard
Stayed with my friends for a night and we had so much fun. The pool is quite small but it's very accommodating to ease the hot weather. Breakfast is served with classic Filipino dishes. The staff are very friendly and welcoming. Will definitely recommend this hotel to those who can go over the budget.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell of freshness
Stayed 1 night in May 2019

8/10 Good

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
I have to wait to check in coz they told me I did not have a reservation,until they get in touch with u. Bathroom was not clean for the next occupant as revealed by the yellowish towel and unclean one in the floor..
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have more complimentary bottled water available for the guest.
Stayed 2 nights in Feb 2019

8/10 Good

Fiameta V.

Liked: Cleanliness, staff & service, room comfort
Excellent facility but needs attention in details
The hotel is brand new however my room looked unfinished with caulking and paint smudged like the worker forgot to clean up after he’s done, there are scratches on the counter doors and cabinets that distract from the perfection of a new and beautiful hotel and the door location of the closet is blocked by the bed, also poor communication of timely information by unfailingly polite and charming staff but fails to deliver efficient service
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very kind, courteous and helpful. Can’t ask for more. So come and visit Carmen.
Stayed 4 nights in Feb 2019

10/10 Excellent

ROBERT, Naga

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Very friendly staff. Our room was very nice and comfy. Very clean. Great breakfast too.
Stayed 1 night in Jan 2019