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UMA Hotel and Residences

3.5 star property
Hotel in Naga with 24-hour business centre and spa services

Photo gallery for UMA Hotel and Residences

Lobby sitting area
Ballroom
Deluxe Room, 1 King Bed with Sofa bed
Coffee shop
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Laundry
  • Breakfast available
  • Parking included
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Hairdryer
Bathrobes
Rainfall showerhead
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Deluxe Room, 1 King Bed with Sofa bed

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Private bathroom
Hairdryer
Bathrobes
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Hairdryer
Bathrobes
Rainfall showerhead
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

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The price is AU$102
includes taxes & fees
4 Apr - 5 Apr
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About the area

Map
Magsaysay Ave, Naga, Camarines Sur, 4400

What's nearby

  • Basilica of Our Lady of Penafrancia - 9 min walk
  • Basilica of the Nuestra Senora de Penafrancia - 9 min walk
  • Naga Metropolitan Cathedral - 18 min walk
  • Bicol Medical Center - 20 min walk
  • SM City Naga - 3 min drive

Getting around

  • Burabod Flag Station Station - 37 min drive
  • Naga (WNP) - 26 min drive

Restaurants

  • ‪Jollibee - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪DCA Signatures - ‬3 min walk
  • ‪Soledad - ‬3 min walk
  • ‪Avenue Square - ‬2 min walk

About this property

UMA Hotel and Residences

Hotel in the city centre
You can look forward to a coffee shop/cafe, dry cleaning/laundry services and a bar at UMA Hotel and Residences. In addition to a 24-hour business centre and a restaurant, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Buffet breakfast (surcharge), a 24-hour front desk and concierge services
  • A lift, 3 meeting rooms and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 191 individually furnished rooms have thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and desk chairs.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and bidets
  • 42-inch Smart TVs with cable channels
  • Electric kettles, daily housekeeping and desks

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 688 for adults and PHP 344 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Booya
  • Descanso
  • Panata

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Children's pool
  • Fitness facility
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: PHP 3000 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately PHP 688 for adults and from PHP 344 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 4-device limit

Property is also known as

UMA Residences
UMA Hotel and Residences Naga
UMA Hotel and Residences Hotel
UMA Hotel and Residences Hotel Naga

Frequently asked questions

Is UMA Hotel and Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking at UMA Hotel and Residences?

Self-parking is free at this property.

What time is check-in at UMA Hotel and Residences?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at UMA Hotel and Residences?

Checkout is at noon.

Where is UMA Hotel and Residences located?

Located in the heart of Naga, this hotel is within a 10-minute walk of Basilica of Our Lady of Penafrancia and Basilica of the Nuestra Senora de Penafrancia. Naga Metropolitan Cathedral and Bicol Medical Center are also within 1 mile (2 km).

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UMA Hotel and Residences Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 27 out of 42 reviews
Rating 8 - Good. 8 out of 42 reviews
Rating 6 - Okay. 5 out of 42 reviews
Rating 4 - Poor. 1 out of 42 reviews
Rating 2 - Terrible. 1 out of 42 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jose

Staff are very helpful and courteous. Very Clean and convenient to restaurant and grocery stores.
Stayed 1 night in Feb 2025

8/10 Good

Ma Corazon

Convenient & close to everything.
Stayed 11 nights in Jan 2025

10/10 Excellent

Robert

Nice and very clean
Stayed 10 nights in Jan 2025

10/10 Excellent

Agnes

Concierge/front desk are efficient, friendly and nice. Parking staff are a great help in finding a good spot. I highly recommend UMA instead of the hotel across the street.
Stayed 1 night in Jan 2025

8/10 Good

Joe

Overall a very nice and clean hotel. If we return to Naga we will stay again. The only problems we saw or smelled is odor in the elevator and also odors in the restroom indicates possible plumbing problems
Stayed 11 nights in Jan 2025

6/10 Okay

Jason

The place is great and has great staff. Problem is the internet never works. I've stayed here 3x and there is always a problem with the internet. Hard to do any work or even watch Netflix.
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen Junell

Great!
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert

Great place to stay with great staff
Stayed 1 night in Nov 2023

10/10 Excellent

Czarina

We enjoyed our stay here! Highly recommended!
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen Junell

Excellent location
Stayed 1 night in Mar 2024

8/10 Good

OSCAR

Clean, excellent location, courteous service, value fir money
Stayed 1 night in Mar 2024

10/10 Excellent

Eloisa

Staff are friendly and accommodating. Place is new and very clean. Comfy beds nice spacious room. Highly recommended.
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Very clean and extremely helpful staff.
Stayed 1 night in Nov 2023

10/10 Excellent

jennifer

Such a beautiful hotel, and the staffs are amazing, foods are delicious too. Reasonably priced. Beds are comfortable, rooms are clean, I'm a clean freak so I enjoyed my stay in this hotel. Hope they will maintain it well. Will go back for sure.
Stayed 1 night in May 2024

10/10 Excellent

Kevin

The staff here is the best!!! They are all friendly, respectful and accommodating. The property is very clean and the restaurant offers delicious food, buffet breakfast is also appetizing. Will stay here again the next time we go back to Naga City. Two-thumbs up to the people working here! Keep it up!
Stayed 5 nights in Mar 2024

6/10 Okay

Renato

Good
Stayed 1 night in Jun 2024

10/10 Excellent

Gerald

Hi quality facility
Stayed 4 nights in Feb 2024

8/10 Good

Dianne Dee

Good
Stayed 1 night in May 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
New but not ready to accommodate!
Hotel is new but needs improvement! The one-keycard policy sucks! Receptionists need training. Pool not ready yet. Don’t stay! The only good about it is the location.
Stayed 4 nights in Jul 2024

4/10 Poor

Moshe

Liked: Amenities
You need to call the lobby for hot water EVERY time you want to shower. The AC turn itself off when you are sleeping, I needed to wave my hands at the AC in the middle of the night. The breakfast buffet is ok but definitely overcharged. Internet was down for 3 days out of 4
Stayed 5 nights in Jul 2024

10/10 Excellent

David

Clean and modern design. Staff were courteous and respectful. Facial tissue is not provided in the room unlike other hotels. The room is not sound proof from adjacent rooms as conversations can be overheard.
Stayed 5 nights in Feb 2024

8/10 Good

Verified traveller

In soft start up mode, not not fair to judge. Things to improve, but they will get there.
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

I travelled with my wife and I really enjoyed my stay here. I even booked another extra room for my mother-in-law. Beds are comfy, rooms are clean and smell good. The staff are great and there was one bell boy who didn’t accept a tip and he said it’s his job to be of service. I asked for another tube of shampoo because they come in small tube and I was given at once, no problem at all. Staff are great. There’s a manager there too (we supposed) who helped us secure another day booking even though they are already full. She was friendly and always all-smile! Will recommend this property to my families and friends. Great job Uma!
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Great hotel and value
The hotel was beautiful, the staff was extremely friendly, helpful, and accommodating. The room and bed were comfortable and the AC was perfect. We had the honor of visiting during their soft opening so it was understandable that there were a few kinks. The wifi in the room was great but not in the lobby during breakfast. The breakfast was not buffet since there weren’t enough guests but when the hotel fully opens, it will be. My family booked 2 rooms but they were on separate floors. Our key cards did not let us visit them which I understand is for security purposes but was not convenient as this was a family trip. The staff accommodated by giving us cards for their floor. On our second night, we were able to switch rooms so we were on the same floor. Overall, I would stay here again and highly recommend them as I can’t compliment the wonderful staff enough plus the hotel itself was exceptional.
Stayed 1 night in Nov 2023

8/10 Good

Napoleon

Liked: Amenities
This is a relatively new hotel. Staff are friendly, but are very limited in what they can do for guests. We asked to change 500 pesos for smaller 100 pesos to tip for our bell man and we were not granted this simple request. The reason: we only do this service for customers. I assumed that when we booked a room at the hotel that we were customers. Oh well, we ‘ll let that go. The shower amenities like shampoo and conditioner were in tiny tubes most appropriately suited one use only and by one person. We asked for more but were denied because it would exceed the daily allowance. Simply unsatisfactory. In our many years of travel and staying at various hotels, we have never been denied such basic services. Maybe, Uma Hotel is new and has to go through some growing pains to become better. But for now, I can’t fully recommend this hotel until it reviews its’ policies and become more responsive to its’ customers basic requests.
Stayed 1 night in May 2024