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Hotel Sierra Resort Hakuba

4.0 star property
Hotel with 2 restaurants, near Tsugaike Ski Resort
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Sierra Resort Hakuba

Indoor spa tub
Reception hall
Outdoor spa tub
Spa
Indoor spa tub

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Air conditioning
The price is AU$815
includes taxes & fees
10 Jan - 11 Jan 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Grand Twin Room, Non Smoking

Grand Twin Room, Non Smoking

Grand Twin Room, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Premium bedding
Pillow-top bed
Down duvet
Blackout curtains
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Double Room, Non Smoking

Grand Double Room, Non Smoking

Grand Double Room, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Premium bedding
Pillow-top bed
Down duvet
Blackout curtains
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking

Junior Suite, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Premium bedding
Pillow-top bed
Down duvet
Blackout curtains
Bathrobes
  • 52 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)

Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)

Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)

Highlights

Air conditioning
Fridge
HDTV
Premium bedding
Pillow-top bed
Down duvet
Blackout curtains
Bathrobes
  • 52 sq m
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed
Exterior

Courtyard by Marriott Hakuba

Pet-friendly
Parking included
Free WiFi
Restaurant
9.0 out of 10, Wonderful, (172)
The price is AU$838
includes taxes & fees
5 Jan - 6 Jan 2025
Courtyard by Marriott Hakuba
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About the area

Map
14863-6 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301

What's nearby

  • Tsugaike Ski Resort - 4 min drive
  • Hakuba Iwatake Ski Resort - 4 min drive
  • Hakuba Happo-One Ski Area - 7 min drive
  • Happo-one Adam Gondola - 8 min drive
  • Happo One Sakka Ski Lift - 8 min drive

Getting around

  • Hakuba Station - 9 min drive

Restaurants

  • ‪岩岳スカイアーク Iwatake Sky Arc - ‬12 min drive
  • ‪ホワイトプラザ - ‬3 min drive
  • ‪Hakuba Mountain Harbor - ‬12 min drive
  • ‪THE CITY BAKERY - ‬12 min drive
  • ‪大法院 - ‬4 min drive

About this property

Hotel Sierra Resort Hakuba

Upscale hotel near Tsugaike Ski Resort
Located close to Hakuba Iwatake Ski Resort and Hakuba Norikura Onsen Ski Resort, Hotel Sierra Resort Hakuba provides a terrace, a garden and a playground. Treat yourself to a massage or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. In addition to laundry facilities and a fireplace in reception, guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and concierge services
  • Luggage storage, a billiards/pool table and multilingual staff
Room features
All 74 rooms include comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Extra amenities include:
  • Pillowtop mattresses and down duvets
  • Bathrooms with deep-soaking baths and toilets with electronic bidets
  • 32-inch HDTVs with cable channels and DVD players
  • Fridges, electric kettles and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,300 per person
  • 2 restaurants

Restaurants on site

  • メインダイニング
  • 白馬飯店

Things to do

  • Billiards/pool table
  • Karaoke
  • Playground
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • Table tennis

Family friendly

  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are available for JPY 1500 per day

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3300 per person
  • Crib (infant bed) fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Sierra Hakuba
Sierra Resort Hotel Hakuba
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Sierra Resort Hakuba
Hotel Sierra Resort
Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel
Hotel Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel Hakuba

Frequently asked questions

Does Hotel Sierra Resort Hakuba have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Hotel Sierra Resort Hakuba?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel Sierra Resort Hakuba on 10 Jan 2025 start from AU$815.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Sierra Resort Hakuba pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Sierra Resort Hakuba?

Self-parking is free at this property.

What time is check-in at Hotel Sierra Resort Hakuba?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Sierra Resort Hakuba?

Checkout is at 10 AM.

Where is Hotel Sierra Resort Hakuba located?

Situated in the mountains, this hotel is within 3 mi (5 km) of Tsugaike Ski Resort, Hakuba Iwatake Ski Resort and Hakuba Norikura Onsen Ski Resort. Happo-one Adam Gondola and Hakuba Koruchina Ski Area are also within 6 mi (10 km).

Reviews

9.4

Exceptional

Rating 10 - Excellent. 94 out of 131 reviews" "
Rating 8 - Good. 32 out of 131 reviews" "
Rating 6 - Okay. 4 out of 131 reviews" "
Rating 4 - Poor. 1 out of 131 reviews" "
Rating 2 - Terrible. 0 out of 131 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back!
Stayed 4 nights in Mar 2024

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, staff and experience
Stayed 5 nights in Mar 2024

10/10 Excellent

Marcello

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.
Stayed 3 nights in Mar 2024

8/10 Good

Norio, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby
Stayed 5 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Yuanze

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Wonderful breakfast and Onsen. Inccredibly relaxing.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time! The property is beautiful and the bus is easy to get to dinner and back. We struggled with the room being a bit hot but overall would stay again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. The shuttle to the door, close proximity to the snowfields, onsen when we returned from a day on the snow, welcome drinks each day, a hot soup or curry available on return and friendly staff who were very helpful made our stay outstanding. Definitely recommend.
Stayed 6 nights in Jan 2023

10/10 Excellent

Christopher, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again.
Stayed 4 nights in Jan 2023

10/10 Excellent

qq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience.

8/10 Good

Corey, DARLINGHURST

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the incredibly welcoming and hospitable staff at the hotel who went out of their way to make us feel at home and make the stay as enjoyable as possible. Although the rooms are basic, the rest of the hotel has every modern comfort. The big downside is the location - the hotel is miles from the town so you're reliant upon taxis ($40 each way to dinner) and infrequent shuttle buses to the snow fields and town. This really made it very limiting so we mostly dined at the hotel restaurant as it was much easier than trying to wait for infrequent scheduled shuttles. The French fixed menu was excellent every time - with impeccable service. However, surprisingly both the service and quality of the Western a-la-carte menu (at the same restaurant) was much much lower and quite disappointing. Overall I enjoyed the hotel but would likely pick another next time simply due to the inconvenience of the location. If the frequency of the shuttle buses were doubled, that might encourage me to return. Either way, I'd like to pass on my sincere thanks to the staff for being so friendly and making the stay very enjoyable.

10/10 Excellent

Wing hei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low density, comfortable and relaxing environment

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax. My limited Japanese was not an issue with the English speaking staff. Went without a car but the free shuttle was awesome, was still able to get to town and back with no issues. The private onsens were amazing, and relaxing. The food was amazing! Lastly, the staff was the topping to the cake as I felt they were extremely accommodating and helpful, they made sure it was a stress free getaway.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is extremely relaxing. The surrounding is sublime and the onsen is one of the best I’ve seen. They pay kind attention to extras like free wine in the relaxing area and access to free small food items throughout the day for hungry guests. But it’s expensive. And for the expense I don’t think the room matches. It’s outdated and smells funky. Also the breakfast is okay, but does not vary by a single item on any day. Would I stay here again? Yes... as I was relaxed upon fully leaving. Would I give it 5?stars? Not unless they upgraded the rooms and breakfast
Stayed 4 nights in Jul 2020

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
Enjoyable stay with good service and amenities. We stayed for the snow season and the shuttle bus to and from the nearby train station on arrival and departure was welcome. The on-site ski gear hire was fantastic and handy. The room was modest, and adequate however, the curtains were thin and left sunlight filtering through early in the morning. Onsite restaurants were good as well as well as the nearby restaurant recommendations
Stayed 4 nights in Jan 2020

10/10 Excellent

Werner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrific resort with service to match
Great well keot facility
Stayed 2 nights in Dec 2019

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful special touches!
Excellent touches: lobby reception wine and simple Japanese afternoon snacks of curry, oden, and miso soup to be enjoyed on the outside patio after a full day of skiiing, lovely picturesque views from main areas of the lobby, fantastic and spacious indoor and outdoor onsen with chilled coffee chocolate milk available after the onsen, convenient storage house for skis and excellent punctual shuttle service. The breakfast selection was good and the private label Sierra jam of two flavors was incredible. Great access to a washer and dryer. The In House Japanese restaurant was delicious. Housekeeping did an excellent job. The only improvement I would mention is that our junior suite furnishings could use a refreshing. Otherwise the hotel is charming and had easy access to all the onsite amenities. The location is not within walking distance to any minimarts but there were enough offerings at the hotel.
Stayed 7 nights in Dec 2019

10/10 Excellent

Natalija, Sydney, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! The resort was absolutely beautiful. It was really large with many segregated areas for tea/coffee, fireplaces, onsens, games rooms and the large garden area outside. The staff were so nice and helpful, they even went out of their way to drop us to a few places that weren’t on their included shuttle locations. After 4 nights, we didn’t want to leave!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

KEITH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel , fab hot springs , noisy frogs 🐸
Stayed 1 night in Jul 2019

General hotel information

Check-In Time
3:00 PM
Check-Out Time
10:00 AM
Star Rating
4.0
Address
Hakuba-Mizubasho-Onsen, Kitaazumi-gun, Nagano-ken