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Phoenix Hotel

3.5 star property
Mountain ski retreat with restaurant and bar/lounge

Choose dates to view prices

Photo gallery for Phoenix Hotel

Public bath
Breakfast and dinner served
Sauna
Reception
Free WiFi, bed sheets

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Twin Room (Triple Room)

Free WiFi, bed sheets

Deluxe Twin Room (Triple Room)

Highlights

Heating
Fridge
Flat-screen TV
Toilet with electronic bidet
Hairdryer
Bathrobes
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Twin Futons

View all photos for Room (Western-Japanese Room)

Room (Western-Japanese Room)

Room (Western-Japanese Room)

Highlights

Heating
Fridge
Flat-screen TV
Toilet with electronic bidet
Hairdryer
Bathrobes
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

Highlights

Heating
Fridge
Flat-screen TV
Toilet with electronic bidet
Hairdryer
Bathrobes
Coffee/tea maker
Electric kettle
  • Sleeps 1
  • 1 Twin Futon

View all photos for Deluxe Twin Room

Free WiFi, bed sheets

Deluxe Twin Room

Highlights

Heating
Fridge
Flat-screen TV
Toilet with electronic bidet
Hairdryer
Bathrobes
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Twin Futons
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About the area

Located in Hakuba, Phoenix Hotel is near a train station and in the mountains. Hakuba Happo-One Ski Area and Hakuba Valley Ski Area are worth checking out if an activity is on the agenda. Hakuba Mini Train Park and Yupuru Kizakiko are also worth visiting. Take in the nearby slopes with snowboarding and skiing lessons, or try out other outdoor activities such as snowmobiling and snow tubing.
Visit our Hakuba travel guideOpens in a new window
Map
4690-2 Hokujo, Hakuba, Nagano, 399-9301

What's nearby

  • Hakuba Valley Ski Area - 1 min walk - 0.0 km
  • Hakuba Happo-One Ski Area - 6 min walk - 0.5 km
  • Happo-one Adam Gondola - 8 min walk - 0.7 km
  • Happo One Sakka Ski Lift - 15 min walk - 1.3 km
  • Hakuba Iwatake Ski Resort - 3 min drive - 2.4 km

Getting around

  • Hakuba Station - 6 min drive

Restaurants

  • ‪Hand Made House 4260 - ‬10 min walk
  • ‪Blizzard (Pizza) - ‬13 min walk
  • ‪レストラン シャモニー - ‬3 min walk
  • ‪Mark Matsuoka Grill Hakuba - ‬8 min walk
  • ‪らあめん寸八 - ‬13 min walk

About this property

Phoenix Hotel

Hotel near Hakuba Valley Ski Area
Take advantage of free continental breakfast, an indoor public bath (no minerals) and laundry facilities at Phoenix Hotel. Hit the slopes at this hotel, offering a free ski shuttle, ski passes and ski storage. For some rest and relaxation, visit the sauna. The on-site restaurant, Mimi's Restaurant & Bar, offers breakfast, dinner and children's meals. In addition to a fireplace in reception and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking
  • A free bus station shuttle, games and a front desk safe
  • Bike tour information, tour/ticket information and luggage storage
Room features
All guest rooms at Phoenix Hotel have comforts, such as bathrobes, in addition to
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Toilets with electronic bidets, free toiletries and hairdryers
  • Wardrobes/cupboards, fridges and heating

Languages

English, French, Italian, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 500 metres; reservations required
  • Offsite parking; reservations required
  • Free train station pick-up shuttle from 7:00 AM to 10:00 PM
  • Train station shuttle at scheduled times, on request
  • Free bus station shuttle
  • Free ski shuttle
  • Free train station drop-off
  • Onsite parking available only on request
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mimi's Restaurant & Bar

Things to do

  • Bicycle tours
  • Books
  • Games
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear

Family friendly

  • Children's games
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains

Spa

  • Public indoor bath (no minerals)
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Heating
  • Laundry detergent
  • Phone
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between 10 March and 20 December.

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property does not have any lifts
Hot springs access available from 8:00 AM to 10:00 PM
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transport to and from this property
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Phoenix Hotel Hakuba
Phoenix Hakuba
Phoenix Hotel Hotel
Phoenix Hotel Hakuba
Phoenix Hotel Hotel Hakuba

Frequently asked questions

Is Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Phoenix Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Phoenix Hotel?

Check-in begins at 4 PM.

What time is check-out at Phoenix Hotel?

Checkout is at 10 AM.

Where is Phoenix Hotel located?

Located near the slopes, this Hakuba hotel is situated in the mountains, within a 10-minute walk of Hakuba Valley Ski Area and Hakuba Happo-One Ski Area, and is convenient for winter sports, such as skiing lessons and snow tubing. Hakuba Ski Jumping Stadium and Happo Information Center are also within 10 minutes.

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Phoenix Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 4 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Phoenix. Not only was the staff was very friendly and accommodating, but they spoke English. It's not too far of a walk to good food and they offered shuttles to the ski park, even after i missed the pick up time. My room was very clean. The ski locker was very convenient and nothing got stolen. The onsen was great and the restaurant had the best steak I've ever had in my life. Thank you Phoenix staff for the great stay. I would definitely stay there again.
Stayed 6 nights in Jan 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transport options were amazing and the Phoenix van drivers were great at getting us to/from the other Hakuba Hospitality Group restaurants and to/from the ski fields. Taxi service in Hakuba is spotty at best, so the vans are a life saver.
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple room). Mimi’s restaurant is amazing. The in-house Onsen is great as well - definitely give that a go!
Stayed 8 nights in Feb 2019

10/10 Excellent

Richard, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and close to the snow

Had a great week here at the Phoenix hotel in hakuba. Staff very friendly and Is managed by an Australian couple The hotel restaurant is very good. Worth trying the bear, wild boar and venison pie!!
Stayed 7 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Hotel staff offered to pick us up and drop us off at the bus terminal when we arrived/departed. They also have a shuttle to the ski slopes each morning. Breakfast included is very good. Restaurant looks very nice for dinner also, but they were booked out during our stay (you'll have to book ahead if you want to eat there). Hotel also has an onsen which is great for relaxing after skiing. Location is a bit far from the main areas for dinner, so if you are looking to go out in the evening then you will have to time it with the local shuttle bus which has a stop at the next hotel (less than five minutes walk away).
Stayed 4 nights in Dec 2017