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Cloud Hotel & Suites

4.0 star property
Hotel connected to a shopping centre in Nairobi with free parking

Photo gallery for Cloud Hotel & Suites

Enjoy expansive city views from the high-ceilinged dining area with large windows.
Standing tall with a unique architectural design, this building features glass and concrete elements, balconies, and terraces.
Relax in a spacious lobby with ample seating and a stylish coffee table.
Enjoy a drink at the bar with expansive city views.
Relax in a spacious room with a large bed, seating area, and a window offering a view of the outside.

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Air conditioning
  • Breakfast available
  • Room service

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Rainfall showerhead
Hairdryer
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Hairdryer
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Hairdryer
Private bathroom
  • 28 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Corner of 4th Parklands and Masari Road, Nairobi, 00100

What's nearby

  • The Aga Khan University Hospital - 8 min walk - 0.7 km
  • University of Nairobi - 3 min drive - 2.2 km
  • Sarit Centre - 4 min drive - 2.2 km
  • United Nations Office at Nairobi - 5 min drive - 3.3 km
  • Village Market - 6 min drive - 4.5 km

Getting around

  • Syokimau Station - 33 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 35 min drive

Restaurants

  • ‪Maru Bhajias - ‬2 min walk
  • ‪Red Ginger - ‬7 min walk
  • ‪Parklands 2nd Avenue - ‬8 min walk
  • ‪Java House - Aga Khan University Hospital - ‬11 min walk
  • ‪Java Express - M.p Shah - ‬16 min walk

About this property

Cloud Hotel & Suites

Upscale hotel located in Parklands
At Cloud Hotel & Suites, you can look forward to a poolside bar, a coffee shop/cafe and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in aromatherapy or a deep-tissue massage. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour business centre.
Additional perks include:
  • An indoor pool and an outdoor pool, with free cabanas and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • ATM/banking services, a front desk safe and 1 meeting room
Room features
All guest rooms at Cloud Hotel & Suites have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and baths or showers
  • 32-inch LCD TVs with premium channels
  • Fridges, free infant beds and electric kettles

Languages

English, French, Russian

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 9 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Free pool cabanas
  • Pool umbrellas

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 9 per person
  • Airport shuttle fee: USD 30 per vehicle (one way)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi

Frequently asked questions

Does Cloud Hotel & Suites have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Cloud Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cloud Hotel & Suites?

Self-parking is free at this property.

What time is check-in at Cloud Hotel & Suites?

Check-in start time: noon; check-in end time: midnight.

What time is check-out at Cloud Hotel & Suites?

Checkout is at 11:30 AM.

Does Cloud Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30 per vehicle applies.

Where is Cloud Hotel & Suites located?

Located in Parklands, this hotel is within a 15-minute walk of Diamond Plaza II, Aga Khan University Nairobi and The Aga Khan University Hospital. Oshwal Religious Centre and Nairobi National Museum are also within 2 miles (3 km).

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Cloud Hotel & Suites Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 25 out of 97 reviews
Rating 8 - Good. 34 out of 97 reviews
Rating 6 - Okay. 13 out of 97 reviews
Rating 4 - Poor. 13 out of 97 reviews
Rating 2 - Terrible. 12 out of 97 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice time and the staff were friendly.
Stayed 2 nights in Aug 2024

8/10 Good

Claudina

Staff very professional and kind.
Stayed 1 night in Aug 2024

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, Customer service is excellent
Stayed 1 night in Jul 2022

10/10 Excellent

Adeniran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024

10/10 Excellent

Arifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 3 nights in Sep 2023

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service personnel were political and welcoming
Stayed 1 night in Sep 2024

6/10 Okay

Phabeeo

Liked: Staff & service
Disliked: Property conditions & facilities
Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
Stayed 1 night in Jun 2024

8/10 Good

Sadrudin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location, price and facilities. Did not like too many stairs and steep ramp going to the dinning area
Stayed 4 nights in Mar 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
Stayed 1 night in Oct 2024

4/10 Poor

Brendan

Disliked: Cleanliness, amenities, property conditions & facilities
The cleanliness of the shared spaces was below par. The pool does not look like the pictures on the website, it is cloudy white, the sunroof has been mostly covered. The breakfast options were poor, with the food sometimes being cold and the amount and variation much less than similar hotels in Nairobi. Compared to other neighborhoods, I found there were more and more aggressive panhandlers in the area around the diamond plaza. If I were to return to Nairobi, I would highly consider staying elsewhere
Stayed 3 nights in Oct 2024

2/10 Terrible

Abdiyare

Disliked: Staff & service, property conditions & facilities
Very bad
Stayed 1 night in Feb 2024

2/10 Terrible

Joanne

Disliked: Cleanliness, property conditions & facilities
It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on expedia doesn’t look the same as the hotel.
Stayed 4 nights in Jun 2023

2/10 Terrible

Paul

Liked: Amenities
Disliked: Staff & service
No what I expected. 1. It’s a hotel in the mall. 2. Very noisy in the morning. 3. problems with parking, and when we asked for help, the manager does not talk directly to us, but instead talks to the employees in front of us and the employee talk to us. 4. They owe us 50ksh for parking. Try Cysuites Apartment Hotel instead!

4/10 Poor

Pratik

Stayed 6 nights in Mar 2025

10/10 Excellent

Amandeep

Stayed 1 night in Nov 2024

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

sigborn

Liked: Amenities
Stayed 1 night in Nov 2024

8/10 Good

CRYOLOGISTICS

Stayed 1 night in Oct 2024

6/10 Okay

Pirashanth

Liked: Cleanliness, property conditions & facilities, room comfort

agreable

correct , diffcile a trouver car cest dans une zone commercial , et entouré de shop indien , hotel avec piscine et salle de sport genial. la vu au petit dejeuner est sympa
Stayed 1 night in Oct 2024

4/10 Poor

Aminata

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel viellot situé dans un endroit tres bruyant Personnel peu agreable a la reception et qui vous appelle a 11h31 pour vous virer de la chambre alors que l’hotel est vide.
Stayed 1 night in Sep 2024

10/10 Excellent

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
Stayed 3 nights in Aug 2024

8/10 Good

Epiphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is good. The staffs are very nice
Stayed 2 nights in May 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Kathryn

Stayed 2 nights in Jan 2024