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Heri Heights Hotel Apartments, SureStay Collection by BW

4.0 star property
Escape into serenity amidst lush gardens or dive into fun at the outdoor pool with your loved ones.
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Heri Heights Hotel Apartments, SureStay Collection by BW

Outdoor pool
Lunch and dinner served
Full-sized fridge, microwave, stovetop, electric kettle
Lunch and dinner served
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Gym
  • Laundry
  • Kitchen
The current price is AU$141
includes taxes & fees
1 Mar - 2 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Apartment, Multiple Beds, Non Smoking

Superior Apartment, Multiple Beds, Non Smoking

Superior Apartment, Multiple Beds, Non Smoking

Highlights

Kitchen
Full-sized fridge/freezer
Dining table
Flat-screen TV
Clothes dryer
Down duvet
Blackout curtains
Premium bedding
  • 13 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

View all photos for Standard Apartment, 1 Queen Bed, Non Smoking

Standard Apartment, 1 Queen Bed, Non Smoking

Standard Apartment, 1 Queen Bed, Non Smoking

Highlights

Kitchen
Full-sized fridge/freezer
Dining table
Flat-screen TV
Clothes dryer
Down duvet
Blackout curtains
Premium bedding
  • 6 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Queen Bed, Non Smoking

Deluxe Apartment, 1 Queen Bed, Non Smoking

Deluxe Apartment, 1 Queen Bed, Non Smoking

Highlights

Kitchen
Full-sized fridge/freezer
Dining table
Flat-screen TV
Clothes dryer
Down duvet
Blackout curtains
Premium bedding
  • 6 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Apartment, 1 Queen Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Apartment, 1 Queen Bed, Non Smoking

Highlights

Kitchen
Full-sized fridge/freezer
Dining table
Flat-screen TV
Clothes dryer
Down duvet
Blackout curtains
Premium bedding
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Queen Bed, Non Smoking

32-inch flat-screen TV with cable channels, TV

Standard Apartment, 1 Queen Bed, Non Smoking

Highlights

Kitchen
Full-sized fridge/freezer
Dining table
Flat-screen TV
Clothes dryer
Down duvet
Blackout curtains
Premium bedding
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Queen Beds, Non Smoking

Standard Apartment, 2 Queen Beds, Non Smoking

Standard Apartment, 2 Queen Beds, Non Smoking

Highlights

Kitchen
Full-sized fridge/freezer
Dining table
Flat-screen TV
Clothes dryer
Down duvet
Blackout curtains
Premium bedding
  • 11 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
Kolobot Drive, off Arboretum Road, Nairobi

What's nearby

  • Uhuru Park - 3 min drive
  • Kenyatta International Convention Centre - 4 min drive
  • University of Nairobi - 5 min drive
  • Yaya Centre - 6 min drive
  • United Nations Office at Nairobi - 11 min drive

Getting around

  • Syokimau Station - 27 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 30 min drive

Restaurants

  • ‪Lord Delamere Terrace - ‬3 min drive
  • ‪Blue Martini - ‬3 min drive
  • ‪Milan Kenya - ‬4 min drive
  • ‪Boulevard Hotel Nairobi - ‬4 min drive
  • ‪Amani ya Juu Garden Cafe - ‬17 min walk

About this property

Heri Heights Hotel Apartments, SureStay Collection by BW

Upscale hotel near Uhuru Park
Located close to Kenyatta International Convention Centre and Yaya Centre, Heri Heights Hotel Apartments, SureStay Collection by BW provides a poolside bar, a terrace and a garden. The on-site restaurant, Palm Cafe, offers lunch and dinner. In addition to a playground and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and access to a nearby health club
  • A lift, 1 meeting room and a banquet hall
Room features
All guest rooms at Heri Heights Hotel Apartments, SureStay Collection by BW have thoughtful touches, such as premium bedding and laptop-friendly workspaces, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Pillowtop mattresses, down duvets and rollaway/extra beds (surcharge)
  • Rainfall showers, free toiletries and hairdryers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, kitchens and full-sized fridge/freezers

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palm Cafe

Things to do

  • 24-hour gym
  • Outdoor pool
  • Playground

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Tea bags/instant coffee
  • Toaster

More

  • Desk
  • Dryer
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
3 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Airport shuttle fee: USD 35.00 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Heri Heights Serviced Apartments Nairobi
Heri Heights Serviced Apartments
Heri Heights Serviced Nairobi
Heri Heights Serviced
Aparthotel Heri Heights Serviced Apartments Nairobi
Nairobi Heri Heights Serviced Apartments Aparthotel
Aparthotel Heri Heights Serviced Apartments
Heri Heights Serviced Apartments Nairobi
Heri Heights Serviced Nairobi
Heri Heights Serviced
Heri Heights Serviced Apartments
Heri Heights Hotel Apartments SureStay Collection by BW
Heri Heights Hotel Apartments, SureStay Collection by BW Hotel
Heri Heights Hotel Apartments, SureStay Collection by BW Nairobi

Frequently asked questions

Does Heri Heights Hotel Apartments, SureStay Collection by BW have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Heri Heights Hotel Apartments, SureStay Collection by BW?

As of 31 Jan 2025, prices found for a 1-night stay for 2 adults at Heri Heights Hotel Apartments, SureStay Collection by BW on 1 Mar 2025 start from AU$140.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Heri Heights Hotel Apartments, SureStay Collection by BW pet-friendly?

No, pets are not allowed at this property.

How much is parking at Heri Heights Hotel Apartments, SureStay Collection by BW?

Self-parking is free at this property.

What time is check-in at Heri Heights Hotel Apartments, SureStay Collection by BW?

Check-in start time: noon; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Heri Heights Hotel Apartments, SureStay Collection by BW?

Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).

Does Heri Heights Hotel Apartments, SureStay Collection by BW provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 35.00 per vehicle applies.

Where is Heri Heights Hotel Apartments, SureStay Collection by BW located?

Located in Kilimani, this hotel is within 3 mi (5 km) of Uhuru Park, Kenyatta International Convention Centre and Yaya Centre. United Nations Office at Nairobi and Nairobi National Park are also within 9 mi (15 km).

Heri Heights Hotel Apartments, SureStay Collection by BW Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 12 out of 44 reviews" "
Rating 8 - Good. 22 out of 44 reviews" "
Rating 6 - Okay. 9 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 0 out of 44 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elly

Stayed 3 nights in Dec 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Soumyadeep

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was an excellent stay. The apartments were big and well maintained.
Stayed 1 night in Aug 2024

10/10 Excellent

Elly

Liked: Cleanliness, property conditions & facilities
Amazing. Home away from home.
Stayed 3 nights in Feb 2024

10/10 Excellent

Elly

Liked: Cleanliness, property conditions & facilities
Amazing
Stayed 3 nights in Jan 2024

10/10 Excellent

p

Stayed 1 night in May 2023

8/10 Good

candace

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2022

8/10 Good

candace

Travelled with family
Liked: Room comfort
Good price Great size
This stay was one three-part stay. There were a few challenges with the rooms and with myself, as I traveled with a broken leg. However, the staff was very helpful. They assisted us in every way they could. I would stay here again.
Stayed 6 nights in Dec 2022

6/10 Okay

Richard

Travelled with family
Liked: Room comfort
Could Be Better
Heri Heights is a nice place but the wi-fi is very poor, cleanliness not the best our first night was interrupted by a noise after complaining to the staff this was sorted and our 2nd night was a peaceful.
Stayed 2 nights in Nov 2021

10/10 Excellent

Elly

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place.. the rooms are huge.. I am definitely staying here again.
Stayed 2 nights in Oct 2021

10/10 Excellent

Eric

Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

david

Liked: Cleanliness, room comfort
Nice place
Stayed 4 nights in Feb 2021

6/10 Okay

Temwa

Business traveller
Quiet and Convinient
It was ok
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nairobi
The room is spacious and very clean, staff are very friendly and helpful.
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The staff are a gem here and keep this place shining. However, the management needs to pay attention to the maintenance and conveniences offered at similar types of properties to keep this place relevant and competitive. Services are lacking and accommodations just ok, nothing exemplary.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Heri Heights is relaxing, secure and quiet. The location is great for excursion and local travel. However, it falls short for apartment - hotel travelers needs for in house conveniences. The check in experience needs system and process improvement. Eve from the front office was exemplary in facilitating my accommodation despite these gaps. Accommodations are clean and spacious, however, in need of maintenance. The restaurant offerings are ok but there are plenty options nearby.
Stayed 1 night in Aug 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMFORTABLE CLEAN & RELAXING.
My stay at Heri Heights was very nice polite helpful staff makes it a more relaxed time spent. Although a taxi is required to venture out. I would recommend Heri Heights and am looking for another stay there some time later this year.
Stayed 5 nights in Feb 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heri Heights: Nairobi near town
Heri Heights is close to town, walking there or back through the university of Narobi residences area. The nearby Arboretum has attractive walking paths for a day break too. Cafe for breakfast and other meals means you seek outside options only when you want to. Kitchens are well enough equipped to allow you to self cater, and the hotel offers to shop for you at need. As a rule, meats are tastier but much smaller and tougher cuts than you may expect, and fruits and vegetables are varied and very good. Wireless internet is good and quick, though it can overload when the apartments are all full. Energy saving has upgraded some lighting to LED, with compact fluorescents in most standard bulb fittings. Wardrobe space is generous. Nairobi traffic is justly notorious. Especially at mornings and evenings, expect near gridlock and long travel times around town. You'll be able to get advice on how much time travel will need, if you need to arrive at a certain time.
Stayed 7 nights in Jun 2017

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was served luke warm and cold, would not eat at the hotel if I was to book again. Other than that every thing else was very good and I would stay there again.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days at Heri Heights
A pleasant enough stay with no concerns.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool and gym were closed but did not bother to update me before booking or compensate me. The manager really not nice. He did not hear the customer he only wants to be right

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable rooms and hotel
Overall it was good. The decor was nice and the room was very spacious. Staff was super flexible, I had an early check out so they delivered breakfast food the night before. Good apliances in the room. Down side Food at the cafe was bad and it took an hour to be served.

8/10 Good

Eugene, Mangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday at Nairobi
Wonderful stay. Very comfortable and enjoyable