Does Hotel Troy Nairobi have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8 AM to 6 PM.

Is Hotel Troy Nairobi pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Troy Nairobi?

Check-in start time: 11:00 AM; check-in end time: 11:30 PM.

Does Hotel Troy Nairobi provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Troy Nairobi located?

Located in Karen, this hotel is within 1 mi (2 km) of Nairobi National Park and Bomas of Kenya. Karen Blixen Museum and Kenyatta International Convention Centre are also within 9 mi (15 km).

Hotel Troy Nairobi Reviews, Deals & Photos 2025

About the area

Located in Karen, a neighbourhood in Nairobi, Hotel Troy Nairobi is in a regional park. The area's natural beauty can be seen at Nairobi National Park, while Bomas of Kenya and Karen Blixen Museum are cultural highlights. Kenyatta International Convention Centre and United Nations Office at Nairobi are two other places to visit that come recommended. Discover the area's wildlife on a nearby safari, or try your luck with game drives and game viewing.

Visit our Nairobi travel guide

10/10 Excellent

Karen

7 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I traveled to Nairobi, where I was picked up by a staff from hotel. Stayed at the Troy hotel for two weeks. I had plenty of dishes to choose from. The staff checked on me to make sure I was comfortable. I was greeted going out and coming in. I was asked what would I like for breakfast the next morning. This experience was delightful being a single traveler. I recommend Troy hotel. It gave a family friendly atmosphere.

Stayed 12 nights in Jul 2025

10/10 Excellent

Verified traveller

31 Dec 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly hotel nr Galleria Shopping Centre & Karen

Very friendly and helpful staff. Great breakfast. Good wifi. Very comfortable rooms. The hotel would have received a 5 for rooms too, except at the shower's water pressure was very low.

2/10 Terrible

selly

13 Mar 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The receptionist, Lucy, overcharged us for the stay. Make sure you check your receipts before payments. Rooms are badly neglected, especially plumbing, with smelly toilets and blocked bathrooms. The garden and some staff were nice. If you are coming for a holiday I wouldn't recommend it. Not worth the price compared to the quality.

Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveller

10 Oct 2024

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

It seemed like this place just opened and was not ready for guests, but they did not have power when I arrived, which was a big let down after traveling from the US for over a day. They also didn't have internet for a while, until they got power back and after I asked. Not a bad place, maybe it'll get better with time. The food and service was good!

Stayed 2 nights in Oct 2024

6/10 Okay

Virginie

28 Aug 2022

Liked: Cleanliness

Disliked: Property conditions & facilities

The cottage room was nice and pretty, with a little common area with couches and a kitchenette. The double room on the other side, not so much. Very hard to sleep because of the dogs barking or wimping most of the night and very basic room. The place is sadly run down, garden might have been beautiful in the past but could use some maintenance and the dining room is cold and unfriendly. Food was not the best we had. Still a good option if you just want a room to sleep and don’t want to spend too much. This is also conveniently located next to the elephant orphanage, the giraffe center and Nairobi National Park.

Stayed 1 night in Aug 2022

4/10 Poor

Rebecca

15 Mar 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

We were so disappointed in the Hotel Troy, we left after one night. Many things were broken in my room, there were ants crawling all over the floor. The staff were very pleasant but way too few, so service was quite poor. Tea at breakfast the next morning took one hour to receive. I tried numerous times through emails and phone calls to speak with hotel management but still have not heard back from anyone regarding my concerns. I hope they'll do better! It's a pretty property.

Stayed 3 nights in Feb 2023

2/10 Terrible

selly

13 Mar 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I was not going to write this since mistakes happen, but it kept getting worse. Our arrival(late night) was in a dusty room with an overflowing toilet. We were given another room, in which the shower was not working properly. Overal, maintenance of the rooms are neglected and we stopped talking to them about it. Breakast took almost 1hr and ordering dinner close to 2 hrs. The pool was never cleaned. Lastly, the receptionist, Lucy, decided to overcharge our stay by a lot of money. Had we not counterchecked receipts ourselves, she would have gotten away with it. The management was kind enough to refund us for one day, but I must express how disappointing our stay was, considering we spent so much at this premise. Pros: spacious garden, tasty dinner and other good staff.

Stayed 8 nights in Mar 2025

10/10 Excellent

Megan

28 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely staff and beautiful grounds. Highly recommended.

Stayed 1 night in Nov 2023

2/10 Terrible

Beverley

21 Sept 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2023

10/10 Excellent

Katherine

16 June 2023

Stayed 3 nights in Jun 2023

6/10 Okay

Helen

26 Mar 2022

Liked: Cleanliness

Disliked: Property conditions & facilities

Just an average hotel

The checkin process was disappointing as they couldn’t find my reservation for a while. Internet is very spotty. Staff are friendly but everything else was mediocre.

Stayed 1 night in Mar 2022

10/10 Excellent

Monique

11 Feb 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for tucked away relaxing stay

This came recommended to me by a new acquaintance. Highly recommend for an out of the way, tucked in a wooded area to truly relax away from the city center. Near the national park, BOMAS, and regional Wilson Airport. Great service. Internet is intermittent, but manageable within the main reception/restaurant area and rooms above. Very clean!

Stayed 1 night in Feb 2022

8/10 Good

Maria

28 Oct 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service at Troy hotel

The stay was great and the staff were very friendly. We had a nice relaxing day round the pool. The cottage was spacious and the setting was beautiful in the shade of the trees

Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

22 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel was good.

Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

20 Dec 2020

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

It is like a disco, loud noise day and night. I chose the hotel because it is secluded and promised to be quiet, but the opposite is true.

Stayed 1 night in Dec 2020

10/10 Excellent

Khipani

24 Oct 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Homely stay

Homely as usual. A few good changes all around. Food was fantastic. Staff were very friendly.

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

10 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sehr nette Leute und ein gute Lage zum Erkunden der Stadt und der Sehenswürdigkeiten.

Stayed 5 nights in Feb 2020

8/10 Good

susan diane

4 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, helpful staff

Hotel Troy is in a convenient location near Galleria Mall and Nairobi National Park. The staff is very welcoming and helpful, although their service in the restaurant was very slow and inattentive. Rooms were clean and comfortable and it was clear that they aim to please their customers. We enjoyed our stay and if in the area will definitely stay again.

Stayed 1 night in Feb 2020

10/10 Excellent

Peter, Deutschland

1 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Die Freundlichkeit und Hilfsbereitschaft aller Mitarbeiter des Hotels war ungewöhnlich und hat diesen Kurzurlaub bereichert. Das reichhaltige Frühstück mit Omelette nach Wahl, knusprigen Baconstücken, frischem Gemüse und reichhaltigem Buffet machte ein Mittagessen überflüssig. Die Zimmer im Cottage sind groß, sauber und haben eine Küchenzeile mit Kühlschrank, Microwelle, Wasserkocher usw. Tägliche Reinigung mit frischen Handtüchern. Wunderbarer Park. Sehr ruhige Lage. Warmwasserversorgung durch Solar. Kleiner Pool mit gut bestückter Bar. Unser Chauffeur Jackson war stets ansprechbar und hat uns gut beraten und nicht nur die Touristenziele gezeigt. Das einzige Negative war die immer noch katastrophale Zufahrt mit tiefen Schlaglöchern, die schön längst hätten repariert sein sollen

Stayed 7 nights in Jan 2020

6/10 Okay

Fredrik

8 Jan 2020

Liked: Staff & service

Trevligt familjehotell

Trevligt hotell, men slitet och lite otillgängligt att komma fram till (extremt dålig väg fram till hotellet). Mysiga bungalows men dåligt med ytor att lägga saker på.

Stayed 3 nights in Jan 2020

10/10 Excellent

Thomas

6 Nov 2019

Liked: Cleanliness, staff & service, room comfort

Supert hotell til jobb og ferie

Et utmerket hotell med veldig hyggelig personale. Hotellet ligger supert til om du skal besøke Nairobi nasjonalpark og andre severdigheter men en kan fort begynne å tenke litt om du kommer til hotellet etter mørkets frembrudd da det ligger noen hundre meter fra hovedveien på en skikkelig skogsvei. Hotellet er noe slitt. Det er god mat og et fint bassengområde. Vi kommer definitivt tilbake hit neste gang vi skal til Nairobi.

Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

1 Nov 2019

Liked: Cleanliness, staff & service

Stayed 1 night in Oct 2019

8/10 Good

Josette, San Diego

13 Oct 2019

Liked: Staff & service

Disliked: Cleanliness

It’s very lush and pretty. The food was excellent.

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

31 Aug 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

it is in a quiet and serene location away from chaos and noises of Nairobi conducive especially if you want to recharge

Stayed 1 night in Aug 2019

10/10 Excellent

Brian

22 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff, hope to return!

Stayed 2 nights in Aug 2019

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Hotel Troy Nairobi

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