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Best Western Nairobi Upper Hill

3.5 star property
Colonial Nairobi hotel in Kilimani with 4 restaurants

Photo gallery for Best Western Nairobi Upper Hill

Property grounds
Meeting facility
Reception
Standard Room, 2 Single Beds, Non Smoking
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Gym
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry
The current price is AU$181
includes taxes & fees
1 Mar - 2 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

TV
Ceiling fan
Private bathroom
Coffee/tea maker
Free bottled water
In-room safe
Desk
Daily housekeeping
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

TV
Ceiling fan
Private bathroom
Coffee/tea maker
Free bottled water
In-room safe
Desk
Daily housekeeping
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Standard Room, 1 Single Bed, Non Smoking

Highlights

TV
Ceiling fan
Private bathroom
Coffee/tea maker
Free bottled water
In-room safe
Desk
Daily housekeeping
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

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About the area

Map
2nd Ngong Avenue, Nairobi

What's nearby

  • Nairobi Hospital - 10 min walk
  • Uhuru Park - 11 min walk
  • Kenyatta International Convention Centre - 3 min drive
  • University of Nairobi - 4 min drive
  • Yaya Centre - 5 min drive

Getting around

  • Syokimau Station - 22 min drive
  • Nairobi (WIL-Wilson) - 11 min drive

Restaurants

  • ‪Art Caffe - Britam Tower - ‬11 min walk
  • ‪Java KMA - ‬8 min walk
  • ‪Java Upper Hill - ‬9 min walk
  • ‪BBQ Central - ‬14 min walk
  • ‪The Daily Café & Bistro - ‬13 min walk

About this property

Best Western Nairobi Upper Hill

Hotel located in Kilimani
You can look forward to an airport shuttle, a terrace and a garden at Best Western Nairobi Upper Hill. Be sure to enjoy a meal at any of the 4 on-site restaurants. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • Continental breakfast (surcharge), airport pick-up service (surcharge) and smoke-free property
  • A banquet hall, tour/ticket information and a lift
Room features
All 84 rooms have amenities, such as free WiFi and safes, as well as free bottled water and room service.
More amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with premium channels
  • Coffee/tea makers, ceiling fans and daily housekeeping

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10 to 15 for adults and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Frequently asked questions

Is Best Western Nairobi Upper Hill pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Best Western Nairobi Upper Hill?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Best Western Nairobi Upper Hill on 1 Mar 2025 start from AU$181.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Nairobi Upper Hill?

Self-parking is free at this property.

What time is check-in at Best Western Nairobi Upper Hill?

Check-in start time: noon; check-in end time: 6:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Nairobi Upper Hill?

Checkout is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Best Western Nairobi Upper Hill provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 25 per vehicle applies.

Where is Best Western Nairobi Upper Hill located?

Located in Kilimani, this hotel is within a 15-minute walk of Nairobi Hospital, Uhuru Park and Kenya Railway Golf Club. Nairobi Gallery and Nairobi Railway Museum are also within 1 mile (2 km).

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Best Western Nairobi Upper Hill Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 123 out of 191 reviews
Rating 8 - Good. 57 out of 191 reviews
Rating 6 - Okay. 8 out of 191 reviews
Rating 4 - Poor. 1 out of 191 reviews
Rating 2 - Terrible. 2 out of 191 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ngingyu

Excellent services and very polite staffs
Stayed 3 nights in Jan 2025

10/10 Excellent

Enrique

Nice property with access to a 4 star hotel next door
Stayed 3 nights in Dec 2024

10/10 Excellent

Alison

lovely staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Jonathan

Great place
Stayed 2 nights in Aug 2024

10/10 Excellent

Kenneth

very helpful and friendly staff, great breakfast, quit, clean rooms, great value for money
Stayed 6 nights in Jun 2024

10/10 Excellent

Rebecca

A great landing place after a busy city tour
Clean, safe and friendly a great start to a Kenyan adventure. The breakfast was tasty and freshly cooked and the rooms, whilst basic had everything you needed. Excellent value.
Stayed 2 nights in Oct 2024

10/10 Excellent

Susana

I stayed a few a few days before my departure back home. Nice and cozy. Clean, friendly staff members
Stayed 3 nights in Nov 2024

8/10 Good

Gonzalo

Good place. You can use the facilities of the Fairview hotel
Stayed 6 nights in Oct 2024

10/10 Excellent

Dean

This is one of my favorite hotels.
Stayed 5 nights in Jun 2024

10/10 Excellent

Dean

Wonderful place to stay. Highly recommended.
Stayed 2 nights in Jun 2024

8/10 Good

Harry

Beautiful Hotel and great service
Good location ,Nice roms and amazing front office and restaurant personell !totally recomended 👍👍👍
Stayed 3 nights in Feb 2024

10/10 Excellent

Jan

Everyone was very friendly and helpful. There was also plenty of hot water and a great breakfast!
Stayed 3 nights in Jul 2024

8/10 Good

Johannes Hartmut

Proper and safe hotel with friendly staff.
Stayed 2 nights in Feb 2024

8/10 Good

Dut

Nice area and close to town and there are a number of good restaurants in the area.
Stayed 1 night in Jan 2024

10/10 Excellent

Cedrique

Very Good. Each time I'm in Nairobi, I stay at Best western Upper Hill.
Stayed 1 night in Nov 2024

10/10 Excellent

Musa

This property exceeded my expectations. The rooms were surprisingly big. Very clean and comfortable rooms
Stayed 3 nights in Jul 2024

10/10 Excellent

Grace

Great place - peaceful amenities like pool shared with Fairview. Good bed, room, and food options.
Stayed 9 nights in Jan 2024

10/10 Excellent

Jan

Everyone here has been super friendly and helpful!
Stayed 2 nights in Jul 2024

10/10 Excellent

Musa

I liked everything about this hotel. No dislikes
Stayed 4 nights in Jun 2024

10/10 Excellent

Kristina

Excellent stay!
We had an excellent stay at the Nairobi Best Western Upper Hill. From our smooth check-in experience (Pauline is FANTASTIC!), to the cleanliness, and comfort of our room, we were very happy with our Best Western stay. The whole staff is kind and very professional. We look forward to returning!
Stayed 1 night in Jun 2024

10/10 Excellent

JAMES

Room was adequate, clean, quiet. Breakfast was very good. Location was convenient to my business meetings and to good restaurants. Good value for money.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tamara

Very nice and clean.
Stayed 3 nights in Jul 2024

8/10 Good

Scott

Cheap and cheerful and clean with a very nice garden nad garden bar
Stayed 3 nights in Jun 2023

10/10 Excellent

Dean

The connection with the Fairview Hotel is a key positive for this property.
Stayed 1 night in Nov 2022

8/10 Good

Dominic

Nice gardens
Stayed 3 nights in Dec 2023