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Hotel Zara

2.0 star property
Hotel with a restaurant, a quick walk to Spaccanapoli

Photo gallery for Hotel Zara

Lobby
Point of interest
Superior Double or Twin Room
Hallway
Point of interest

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Bidet
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Shared Bathroom

Standard Room, 2 Single Beds, Shared Bathroom

Standard Room, 2 Single Beds, Shared Bathroom

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Rainfall showerhead
Digital channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Bidet
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room with Balcony

Family Room with Balcony

Family Room with Balcony

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Digital channels
Daily housekeeping
  • 36 sq m
  • Sleeps 5
  • 1 Queen Bed OR 3 Single Beds

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Digital channels
Daily housekeeping
Desk
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room Single Use

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Double Room Single Use

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Bidet
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Bidet
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
Via Firenze 81, Naples, NA, 80142

What's nearby

  • Spaccanapoli - 7 min walk - 0.6 km
  • Naples Underground - 15 min walk - 1.3 km
  • Naples National Archaeological Museum - 20 min walk - 1.7 km
  • Port of Naples - 3 min drive - 1.5 km
  • Piazza del Plebiscito - 4 min drive - 3.0 km

Getting around

  • Principe Umberto Tram Stop - 2 min walk
  • Naples (INP-Naples Central Rail Station) - 4 min walk
  • Naples International Airport (NAP) - 33 min drive

Restaurants

  • ‪Caffè Mexico - ‬5 min walk
  • ‪Gran Caffè Novara SRL - ‬4 min walk
  • ‪I Sapori di Parthenope - ‬3 min walk
  • ‪Pasticceria Eredi Carraturo - ‬3 min walk
  • ‪McDonald's - ‬1 min walk

About this property

Hotel Zara

Hotel near Spaccanapoli
Located close to Naples Underground and University of Naples Federico II, Hotel Zara provides a coffee shop/cafe, a library and a bar. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant.
Other perks at this hotel include:
  • Express check-out, express check-in and multilingual staff
  • A 24-hour front desk, a TV in reception and a lift
  • A front desk safe, smoke-free property and coffee/tea in reception
Room features
All guest rooms at Hotel Zara feature comforts, such as air conditioning, in addition to amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Hairdryers and shampoo
  • 18-inch LCD TVs with digital channels
  • Daily housekeeping and desks

Languages

English, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library
  • Stereo
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Tile flooring in room

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 18-inch LCD TV with digital channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 12:30 PM; check-in end time: 10:00 PM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT063049A1ZJ2YBQZG

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Zara
Hotel Zara Naples
Zara Naples
Zara Hotel Naples
Hotel Zara Hotel
Hotel Zara Naples
Hotel Zara Hotel Naples

Frequently asked questions

Is Hotel Zara pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Zara?

Check-in start time: 12:30 PM; check-in end time: 10:00 PM.

What time is check-out at Hotel Zara?

Checkout is at 11 AM.

Where is Hotel Zara located?

Located in Naples City Centre, this hotel is within 1 mi (2 km) of Spaccanapoli, Naples Underground and University of Naples Federico II. Naples National Archaeological Museum and Port of Naples are also within 2 mi (3 km). Principe Umberto Tram Stop and Piazza Garibaldi Station are within a 5-minute walk.

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Hotel Zara Reviews

Reviews

6.8
Rating 10 - Excellent. 52 out of 311 reviews
Rating 8 - Good. 104 out of 311 reviews
Rating 6 - Okay. 95 out of 311 reviews
Rating 4 - Poor. 36 out of 311 reviews
Rating 2 - Terrible. 24 out of 311 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Charisse

Disliked: Property conditions & facilities
The old man at desk was very gracious so no complaints there. Location is super seedy and location felt unsafe at night for solo female traveler.
Stayed 1 night in May 2025

4/10 Poor

Ali

Disliked: Staff & service, amenities, property conditions & facilities
Very unsafe neighborhood
Stayed 1 night in May 2025

4/10 Poor

Melissa

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The building looked extremely neglected when we arrived—dirty, full of cobwebs, like something out of a horror movie. The room itself was fine, but the next day the cleaning staff came knocking on our door before the check-out time. When we told them it wasn’t time yet, they were extremely rude.
Stayed 1 night in Jun 2025

4/10 Poor

Thomas

Disliked: Amenities, property conditions & facilities
It is not a hotel in the sense most people would consider a hotel. It is one floor of an apartment building. Area is filthy and very sketch . It was close to metro station. Staff was nice . Do not rent the shared bathroom . Shower was always clogged up . It had Spiders and mosquitoes in it often. Naples it very dirty and filled with shady people that just walk around or sell things on cardboard at all hours of the night. Police were friendly. WiFi worked well. AC worked but could not adjust it much. .
Stayed 8 nights in Jun 2025

2/10 Terrible

FURHATH

Disliked: Cleanliness, amenities, property conditions & facilities
unsafe for family, I had reservation for 4 nights but checked out the next morning. I don’t want to stretch any further but this is NOT a family friendly hotel. Inappropriate activities were also taking place at night in rooms, doors don’t lock as the master keys are out at the front desk. On top of that, shower didn’t work … water clocked and horrible smell. But most importantly, with kids never pick this as an option! I am happy that one night is over. No refund or anything, but we found contrasting option on the Piazza Garibaldi square. Expensive than this horror show but totally worth it.
Stayed 4 nights in May 2025

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t stay. Awful hotel, awful service, dangerous zone. Went to the NH hotel at 1 am
Stayed 2 nights in Jan 2025

6/10 Okay

Sandro

Liked: Cleanliness
Location sufficient for short stay..
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not great

Bad smell in the hallway of that connected the rooms. Same bad smell inside the room. The shower head looked to be in really poor conditions. There was a hole in the main door. No wifi, kettle or fridge. Beds and pillows were uncomfortable
Stayed 1 night in Mar 2025

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are very kind
Stayed 2 nights in Jul 2024

8/10 Good

SEBASTIAN

Liked: Cleanliness, staff & service, amenities
Very good location, 5 blocks away from the train station and 3 from the subway station, surroundings are very dirty, a lot of homeless and vendors in the street, however, I Never felt insecure in the area, I guess, is Napoli. Highly recommended for budget hotels.
Stayed 2 nights in Jul 2024

10/10 Excellent

david

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is in a good spot read bad reviews but had no problems. Staff were friendly and helpful. Room was clean and cleaned in our 3 night stay. Just be aware at night (late) as in any big cities.
Stayed 3 nights in Jun 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to train station and taxis rank Lots of cafes in nearby square
Stayed 3 nights in Jun 2023

8/10 Good

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place near the train and metro station. Basic but comfortable bed, good a/c and shower water pressure. Common area elevator.
Stayed 1 night in Nov 2023

8/10 Good

Felicitas

Liked: Staff & service
It is a quiet comfortable little hotel. The beds are not the best, the bathroom could be cleaner, but overall for 1 or 2 nights it is a perfect place to sleep. The main central station with a metro also is just about 6 minutes away.
Stayed 1 night in Sep 2023

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, worked for family of 5!

Great stay, affordable, and comfortable with great staff. Shower drained very slow, that was the only inconvenience.
Stayed 2 nights in Jun 2022

8/10 Good

achhar

Liked: Cleanliness, staff & service, property conditions & facilities
All good but no cleanex papers in room. Noisy room .
Stayed 1 night in Oct 2024

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was a very convenient location because it was right next to the train station, but the hotel itself was not in a very safe place we felt (two girls). The man running it was very kind, and we were glad it was cheap. Would reccomend if you’re only there to quickly sleep and get out… shared bathroom/shower
Stayed 1 night in May 2024

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived and they did not have a room for us so they walked us to another hotel and it was not a good area of the city. It was a terrible experience do not book at this hotel.
Stayed 1 night in Aug 2024

2/10 Terrible

Rob

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was one of the most stressful stays we have ever had. The area the hotel is in is very unsafe and unclean. The hotel it self is unclean and not a place I would ever want to stay again. Would not recommend.
Stayed 1 night in Jun 2024

6/10 Okay

Nick

Liked: Cleanliness
Disliked: Property conditions & facilities

Alright but nothing to write home about

Room was ok, but noting special. It's close to the station and had late check-in which were ideal for us. If you're not arriving late and don't need to be close to the station for an early departure, then you can probably find better for the money.
Stayed 1 night in Aug 2023

2/10 Terrible

becky

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk men were very impatient and not friendly.
Stayed 2 nights in Apr 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort

Impossible to sleep

4 nights spent in this hotel, great location. Unfortunately we didn't sleep one good night, the cleaning crew was talking really loudly in the corridor every morning at 8:00 am. They made so much noise until 10:00 am, walls were very thin. Also our room was attached to the upclosed room and we shared some kind of a window, so we couldn't sleep very long neither because of the light coming from it.
Stayed 3 nights in May 2023

6/10 Okay

Gian Piero

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We have not tv and a bad working airconditioner
Stayed 7 nights in Aug 2023

6/10 Okay

Lilly

Disliked: Staff & service, property conditions & facilities
The area that the hotel is situated is dirty and scary. Did not feel comfortable walking around during the day, let alone at night. The entrance to the hotel is also dirty and dark. You have to be buzzed into the area where your room is every time. they don’t give you a key and sometimes take a while to answer the buzzer. Linen and bedding was stained and dirty. Tv didn’t work Aircon remote didn’t work. Had to stand up on the bed to turn it on and couldn’t change the settings or temperature. Shower had bugs that came out of the drain overnight after a shower. Dirty towel left in the room from guests before Lots of noise coming from the other rooms and hallways (not soundproof) Our room was entered by housekeeping staff but not locked again and left ajar all day. The hotel is cheaper than other places in Naples but just avoid staying in this area around the central station all together. Would rather spend a lot extra to stay somewhere else.
Stayed 3 nights in May 2023

10/10 Excellent

YLENIA GIOVANNA

Liked: Cleanliness, staff & service, property conditions & facilities
Situata a due passi dalla stazione centrale di Napoli. Intorno ci sono supermarket e tante caffetterie. Il personale è stato super gentile: hanno permesso che lasciassi il mio bagaglio in struttura dopo il check out così da poter continuare a girare la città comodamente. 10 punti solamente per l’aria condizionata in camera che è stata veramente una salvezza nelle giornate calde di Napoli. Sconsiglierei a chi viaggia da solo come me di camminare per quei vicoli a tarda sera/notte. A parte questo, se mai dovessi trovarmi di nuovo a Napoli, o se avessi voglia di una pizza fatta a dovere, tornerei sicuramente in questa struttura.
Stayed 2 nights in Jun 2025