2/10 Terrible
Luis
Travelled with family
3 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
I had one of the worst experiences at Starhotels Terminus, despite it being labeled as a VIP Access property. As an Expedia Platinum member, I expected a high level of service, but this hotel fell far below even basic standards.
1. No VIP Benefits Honored: At check-in, I was denied the complimentary upgrade guaranteed by my status, even though the front desk confirmed that upgraded rooms were available. This is unacceptable for a VIP Access property.
2. Uninhabitable First Room: The first room I was assigned reeked of sewage, forcing me to request a transfer.
3. Downgraded Second Room: The second room was of a lower category than what I booked, lacked amenities, and was clearly under renovation—there were exposed wires hanging from the bathroom ceiling, creating a safety hazard.
4. No Accountability or Resolution: The hotel staff offered no meaningful solutions and expected me to tolerate these unacceptable conditions.
This experience ruined my stay, forcing me to book alternate accommodations at my own expense. This hotel does not deserve its VIP Access status, and I strongly advise others to avoid staying here.
Verdict: Do yourself a favor and book elsewhere. This hotel is not worth the frustration or risk.
Luis
Stayed 6 nights in Dec 2024