2/10 Terrible
ellen
14 Nov 2024
Disliked: Staff & service, property conditions & facilities
I stayed 3 nights and had to get 4 new keys over my stay. This was most frustrating at midnight coming back after a long day of wedding festivities -- my key would not open the door -- the person on site was wonderful but apparently upper management is unreachable.
It took the very kind overnight worker several phone calls to the owners personal phone before anyone in management even responded. She used every electronic option available and tried every old-school, metal key at her disposal.
I was outside of my room for over an hour not only frustrated but trying to figure out what I would do if I couldn't get into my room
Management would not speak to me Monday night, and the staff during the day told me all I could do was leave a note that they would send along.
I've asked about some compensation but will be stopping payment on my credit card due to their lack of any response.
ellen
Stayed 3 nights in Nov 2024