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Hotel Big Sur

3.0 star property
Hotel in Natales with free breakfast and 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Big Sur

Front of property
Interior
Living area
Standard Twin Room
Free daily buffet breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
Desk
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed
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About the area

Located in Natales, Hotel Big Sur is near the airport. Old Pier and Mirador Cerro Dorotea are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Última Esperanza Fjord and Cueva del Milodon.
Visit our Puerto Natales travel guideOpens in a new window
Map
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena, 6160000

What's nearby

  • Costanera - 3 min walk - 0.3 km
  • History Museum - 4 min walk - 0.4 km
  • Puerto Natales Casino - 8 min walk - 0.7 km
  • Plaza de Armas - 9 min walk - 0.8 km
  • Old Pier - 9 min walk - 0.8 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive

Restaurants

  • ‪La Disquería Natales - ‬5 min walk
  • ‪El Bote - ‬4 min walk
  • ‪Pampa Restobar - ‬4 min walk
  • ‪Masay Pizza & Sandwich - ‬5 min walk
  • ‪Cafe Kau - ‬8 min walk

About this property

Hotel Big Sur

Hotel near the airport
Hotel Big Sur provides amenities, such as a free breakfast buffet and a free daily manager's reception. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A lift, coffee/tea in reception and smoke-free property
  • A 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Big Sur offer amenities, such as free WiFi.
Extra amenities include:
  • Restaurant dining guides, guidebooks and local maps
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • Coffee and tea in common areas
  • Free daily manager's reception

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit

Property is also known as

Hotel Big Sur Hotel
Hotel Big Sur Natales
Hotel Big Sur Hotel Natales

Frequently asked questions

Is Hotel Big Sur pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Big Sur?

Check-in begins at 2:00 PM.

What time is check-out at Hotel Big Sur?

Checkout is at 11:00 AM.

Where is Hotel Big Sur located?

Situated near the airport, this hotel is within a 5-minute walk of Última Esperanza Fjord, Costanera and History Museum. Puerto Natales Casino and Plaza de Armas are also within 10 minutes.

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Hotel Big Sur Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 65 out of 121 reviews
Rating 8 - Good. 36 out of 121 reviews
Rating 6 - Okay. 13 out of 121 reviews
Rating 4 - Poor. 2 out of 121 reviews
Rating 2 - Terrible. 5 out of 121 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, close to everything!
Stayed 1 night in Apr 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close by the water, shopping and dining.
Stayed 1 night in Mar 2025

8/10 Good

TRINNAKATE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, clean and comfortable

Good location, clean and comfortable. No elevator for guests but only for your bags. You can find good restaurants, big and small supermarkets, and shops around the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option

Great value for money with breakfast included
Stayed 1 night in Jan 2025

10/10 Excellent

Diomel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and accessible to restaurants, groceries and attractions in Puerto Natales. The hotel staff especially James and the young lady during check-in were very attentive to our needs.
Stayed 1 night in Jan 2025

10/10 Excellent

Susan

The rooms are clean and warm the staff are wonderful
Stayed 2 nights in Oct 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Good breakfast. Staff are very helpful. Short walk to the waterfront. My friend and I left our luggage at the hotel for safekeeping while we embarked on our 8-day O Circuit Trek trip. I will stay at this hotel if I visit Puerto Natales again.
Stayed 1 night in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place

Very comfortable, excellent location and friendly, helpful staff. I was very happy that I could have a late checkout while I waited to board the ferry nearby, (well worth the extra $).
Stayed 1 night in Jan 2025

10/10 Excellent

joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service, very clean, great location, nice breakfast. A plus is that breakfast open early ( 6 am) then you can have breakfast before your excursion Only negative is the room size
Stayed 5 nights in Jan 2025

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Be aware

Friendly hotel and simplistic design. Unfortunately paper thin walls make it difficult to sleep and it’s quite close to a noisy harbor.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms, great staff and well located.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I go back to Puerto Natales, I'll be stopping at this hotel again. Lovely hotel with great staff and breakfast. Great location in town too!

8/10 Good

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and a nice room ! Thanks
Stayed 1 night in Oct 2024

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable, walkable, and close to the water.
Stayed 1 night in Dec 2023

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locatio and new
Stayed 1 night in Mar 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean, comfortable and had everything we needed for two nights. The reception staff were really helpful with booking us a tour and taxi to the airport. You can hear some noise in the corridor but it wasn’t as bad as the other reviews suggest and we slept through. Breakfast was also great.
Stayed 2 nights in Nov 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Was convenient to many dining places and sightseeing places in the city.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff and service.

We stayed two nights a few days apart. The first room was not very good. Things did not work well in it. They made up for it with our next night. Stay gave us a wonderful room where everything worked beautifully warm and cozy hotel overall!
Stayed 1 night in Feb 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and simple. The staff was great and breakfast and good. Would definitely return.
Stayed 3 nights in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff
Stayed 4 nights in Nov 2023

10/10 Excellent

Jong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and professional. The unit is little small but it was functional. You can hear the echoes of doors opening/closing through the hallway, but unit has ear plugs to reduce the noise. The breakfast had time slots to limit the number of guests at the same time in cafeteria, so it wasn't crowded. The food was great with lots of options.
Stayed 1 night in Jan 2025

10/10 Excellent

FRANCISCO XAVIER TORRES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 3 nights in Feb 2025

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great simple hotel

Nice, clean, simple spot. good breakfast. I lost my phone and the staff were extremely helpful, letting me use their computer etc.
Stayed 2 nights in Feb 2024

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was not working Nice hearty breakfast The front desk very pleasant and helpful Its a brand new hotel