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Hotel Riu Palace Tropical Bay - All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Bloody Bay Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Tropical Bay - All Inclusive

Sports facility
Reception
Aerial view
Aerial view
On the beach, white sand, sun-loungers, beach towels

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar

Room options

Available filters for rooms
Showing 37 of 37 rooms

View all photos for Junior Suite, Garden View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Oceanfront (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Sea View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Sofa bed
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Partial Sea View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Ceiling fan
Blackout curtains
Rainfall showerhead
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Blackout curtains
2 bedrooms
Ceiling fan
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Sofa bed
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Partial Sea View (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Sea View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Blackout curtains
2 bedrooms
Ceiling fan
  • Sleeps 8
  • 2 Double Beds

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Oceanfront (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Blackout curtains
2 bedrooms
Ceiling fan
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Blackout curtains
2 bedrooms
Ceiling fan
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

View all photos for Suite Junior With Side Sea View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Ocean View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite With Sea View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Garden View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds
6 restaurants, breakfast, dinner served; Italian cuisine

Hotel Riu Negril - All Inclusive

On private beach
Pool
Hot tub
Breakfast included
7.6 out of 10, Good, (1007)
Hotel Riu Negril - All Inclusive
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About the area

Map
Norman Manley Boulevard, Bloody Bay Beach, Negril, Westmoreland

What's nearby

  • Bloody Bay - 1 min walk - 0.0 km
  • Bloody Bay Beach - 10 min walk - 0.9 km
  • Hedonism II - 16 min walk - 1.4 km
  • Seven Mile Beach - 18 min walk - 1.6 km
  • Kool Runnings Water Park - 3 min drive - 2.1 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 98 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬15 min walk
  • ‪Hunter Steakhouse - ‬16 min walk
  • ‪Ackee - ‬3 min drive
  • ‪Hedonism II - Delroy's Bar - ‬16 min walk
  • ‪Mahogany - ‬3 min drive

About this property

Hotel Riu Palace Tropical Bay - All Inclusive

Upscale all-inclusive property near Bloody Bay Beach
Located close to Kool Runnings Water Park and Booby Cay, Hotel Riu Palace Tropical Bay - All Inclusive provides a free breakfast buffet, a swim-up bar and a poolside bar. With a white sand beach, sunloungers and scuba diving, this property is the perfect place to soak up some sun. Indulge in a Swedish massage, a manicure/pedicure and a facial at Renova Spa, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. Fitness classes are offered at the health club; other things to do include snorkelling, kayaking and waterskiing. Free in-room WiFi is available to all guests, along with a garden and a playground.
Additional perks include:
  • 2 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Limo/town car service, express check-out and multilingual staff
  • Smoke-free property, a gift shop and a front desk safe
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 452 rooms offer comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Bathrooms with eco-friendly toiletries and hairdryers
  • Plasma TVs with satellite channels
  • Balconies, separate sitting areas and LED light bulbs

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Water activities

Kayaking
Sailing
Snorkelling
Snorkelling excursions
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Spa tub
  • Volleyball
  • Water skiing
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa tub
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Tropical
Riu Palace Tropical Bay
Riu Palace Tropical Bay All Inclusive
Riu Palace Tropical Bay All Inclusive Negril
Riu Palace Tropical Bay Negril
Riu Tropical
Riu Tropical Bay
Riu Tropical Bay Palace
Riu Tropical Palace Bay
Tropical Bay
Riu Tropical Inclusive Negril
RIU Palace Tropical Bay All Inclusive
Hotel Riu Palace Tropical Bay - All Inclusive Negril

Frequently asked questions

Does Hotel Riu Palace Tropical Bay - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Riu Palace Tropical Bay - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Tropical Bay - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Palace Tropical Bay - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Riu Palace Tropical Bay - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Tropical Bay - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkelling, kayaking and more.

Where is Hotel Riu Palace Tropical Bay - All Inclusive located?

Nestled on the beach, this Negril property is within 1 mi (2 km) of Bloody Bay Beach, Booby Cay and Seven Mile Beach. Kool Runnings Water Park and Time Square Mall are also within 6 mi (10 km).

Reviews

8.6

Excellent

Rating 10 - Excellent. 569 out of 1009 reviews" "
Rating 8 - Good. 237 out of 1009 reviews" "
Rating 6 - Okay. 112 out of 1009 reviews" "
Rating 4 - Poor. 47 out of 1009 reviews" "
Rating 2 - Terrible. 44 out of 1009 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

All is good
Stayed 11 nights in Dec 2024

10/10 Excellent

Teresa Kay

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very nice resort! Beautiful beach, great food and service!! The buffet was excellent with many options! Staff are very nice!
Stayed 8 nights in Dec 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 8 nights in Dec 2024

10/10 Excellent

Horace

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food; friendly, cheerful staff
Stayed 5 nights in Nov 2024

8/10 Good

Sobhan, Ellicott City

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet calm beach; peaceful
Stayed 4 nights in Dec 2024

10/10 Excellent

Maria E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Dec 2024

10/10 Excellent

Joanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the way from the airport to the hotel.The hotel is very clean and the services are very nice and professional
Stayed 8 nights in Nov 2024

10/10 Excellent

brad w

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. We are repeat satisfied customers. 10 rating on food. Beach. And service and entertainment staff, jerk chicken hot on beach -Jolly serves amazing jerk Chicken
Stayed 9 nights in Dec 2024

2/10 Terrible

Sakshi

Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Very poor service , Staff is very rude and disrespectful. We had no AC for 2 days and all rooms very quite humid. Would never return to this hotel. Despite being a Riu property the stds very bad.
Stayed 4 nights in Nov 2024

2/10 Terrible

Kunal J

Travelled with group
Disliked: Staff & service, property conditions & facilities
Badly maintained and unfriendly staff
Stayed 4 nights in Nov 2024

6/10 Okay

Diana

Travelled with family
I've been coming here for years. While the staff is very friendly the property seems to be declining every year. There is always something not working. Be it the refrigerator, or the liquor bottle dispensers, or the safe, this year was the safe and the room entry key cards. Also, came into our room the first day and found a staff member sitting on the couch watching a game on the TV. He said "oh you guys are here already". It was so odd. Sadly we no longer feel RIU is giving quality anymore.
Stayed 5 nights in Nov 2024

6/10 Okay

Destiny

Stayed 4 nights in Nov 2024

10/10 Excellent

Dwit Marrece

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good food good people nice beaches
Stayed 7 nights in Nov 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Old
Stayed 5 nights in Nov 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere.
Stayed 6 nights in Nov 2024

8/10 Good

J'aime

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
SammiJo and Kimberly at the front desk were the BEST. Many thanks to them for their help with surprising our family. The only unfriendly face that we encountered during our entire stay was our housekeeper. The rest of the staff was absolutely incredible, friendly and helpful. The presentation of the food was beautiful. However, we were unhappy with the food during our stay. If you don't know how Jamaican food should taste, it could be passable, but when you know how it should be, it was very disappointing. We were disappointed in the lack of cleanliness of our room. When we have to pay hundreds of dollars per night, I would expect an elite level of cleanliness. Our shower continued to grow mold the entire time that we were there, along with the corner of the floor under the sink. There was dried snot on the walls of the shower the whole stay (gross). Each time we came into the room, the floor was SO wet and soapy and you could literally see everywhere that wasn't mopped. We had to use a towel to dry the floor every day, so we wouldn't slip. We didn't get turn down service until our 4th night and that was only because the housekeeping supervisor asked us how that was going and we had NO idea it was a thing. She made sure the night housekeeper did it. They didn’t bother again on the final night. So we had the turndown service 3 nights of our 8. The room we had for the kids smelled BADLY of sewage so they slept with us. A lot of money spent on 2nd room that was barely used.
Stayed 8 nights in Nov 2024

10/10 Excellent

Raghavendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.. excellent food, drinks and kids safety. Looking to see a good disco night club like RIU cabos
Stayed 2 nights in Nov 2024

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Johntia Dayana

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with great staff
Stayed 4 nights in Nov 2024

10/10 Excellent

Bernitra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Bevon

Liked: Cleanliness, staff & service, property conditions & facilities
It was an ok stay my only problem is when i wanted to extend my stay they told me that they didn't have any rooms and i think it could be handled better based on the reason why i wanted to extend my time there. But overall it was an ok stay
Stayed 4 nights in Nov 2024

10/10 Excellent

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort. Would book again.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jean-Gardy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, staff is great!!! Definitely going back.
Stayed 4 nights in Nov 2024

2/10 Terrible

Judith Ann

Travelled with family
Disliked: Amenities
Riu’s policy of leaving their guests stranded at the airport because they booked through a 3rd party was very disappointing. For this reason I would never stay at a RIU again. Who does that? Where is your hospitality? Is this the 1st impression you want to give your potential recurring guests???
Stayed 4 nights in Nov 2024

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Oct 2024

General hotel information

Reasons to Book
Room Cleanliness & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.5