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InTown Suites Extended Stay New Orleans - Metairie

2.0 star property
Hotel in Metairie with free parking

Photo gallery for InTown Suites Extended Stay New Orleans - Metairie

Exterior detail
Combined shower/bathtub, hydromassage showerhead, towels, soap
Desk, WiFi, bed sheets
Fridge, microwave, stovetop, freezer
Desk, WiFi, bed sheets

Reviews

4.8 out of 10

Popular amenities

  • Laundry
  • Air conditioning
  • Kitchen
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premium Room, 1 King Bed, Accessible

Desk, WiFi, bed sheets

Premium Room, 1 King Bed, Accessible

Highlights

Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Flat-screen TV
Hydromassage showerhead
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Desk, WiFi, bed sheets

Traditional Room, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Flat-screen TV
Hydromassage showerhead
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Non Smoking

Desk, WiFi, bed sheets

Traditional Room, 1 Queen Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Flat-screen TV
Hydromassage showerhead
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 2 Double Beds, Accessible

Desk, WiFi, bed sheets

Traditional Room, 2 Double Beds, Accessible

Highlights

Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Flat-screen TV
Hydromassage showerhead
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds

Premium Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Flat-screen TV
Hydromassage showerhead
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed

Desk, WiFi, bed sheets

Premium Room, 1 Queen Bed

Highlights

Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Flat-screen TV
Hydromassage showerhead
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Desk, WiFi, bed sheets

Traditional Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Flat-screen TV
Hydromassage showerhead
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Desk, WiFi, bed sheets

Premium Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Flat-screen TV
Hydromassage showerhead
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

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About the area

Map
4409 Hearst Street, Metairie, LA, 70001

What's nearby

  • Clearview Mall - 3 min drive - 1.8 km
  • Metairie Business District - 3 min drive - 2.0 km
  • East Jefferson General Hospital - 4 min drive - 2.9 km
  • Lakeside Shopping Center - 5 min drive - 5.2 km
  • Tulane University - 13 min drive - 11.5 km

Getting around

  • Cemeteries Transit Terminal - 8 min drive
  • New Orleans Union Passenger Terminal - 11 min drive
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 11 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬3 min drive
  • ‪Walk-On's Sports Bistreaux - Metairie Restaurant - ‬2 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Piccadilly - ‬9 min walk
  • ‪Burger King - ‬10 min walk

About this property

InTown Suites Extended Stay New Orleans - Metairie

Hotel near Mississippi River
InTown Suites Extended Stay New Orleans - Metairie provides laundry facilities and more. Stay connected with in-room WiFi (surcharge).
Additional perks include:
  • Free self-parking
  • A vending machine and smoke-free property
Room features
All 132 rooms include comforts such as air conditioning and separate sitting areas, as well as perks such as free Internet access.
More amenities include:
  • Bathrooms with hydromassage showers and shower/bath combinations
  • 49-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, separate sitting areas and kitchens

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 2 per night)
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 7:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Saturday (11:00 AM - 7:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wireless Internet: USD 2 per night (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system

We should mention

This property does not have any lifts

Property is also known as

Sun Suites
InTown Suites Hotel Metairie
Sun Suites Hotel Metairie
Sun Suites Metairie
Sun Hotel Metairie
Sun Suites Metairie/New Orleans West Hotel Metairie
Sun Suites Metairie Hotel
InTown Suites Metairie
Sun Suites Of Metairie
InTown Suites Metairie Hotel
InTown Suites
InTown Suites Metairie
InTown Suites Extended Stay New Orleans Metairie
InTown Suites Extended Stay New Orleans - Metairie Hotel
InTown Suites Extended Stay New Orleans - Metairie Metairie

Frequently asked questions

Is InTown Suites Extended Stay New Orleans - Metairie pet-friendly?

No, pets are not allowed at this property.

How much is parking at InTown Suites Extended Stay New Orleans - Metairie?

Self-parking is free at this property.

What time is check-in at InTown Suites Extended Stay New Orleans - Metairie?

Check-in start time: 11:00 AM; check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at InTown Suites Extended Stay New Orleans - Metairie?

Checkout is at 11:00 AM.

Where is InTown Suites Extended Stay New Orleans - Metairie located?

Situated in the business district, this hotel is within 1 mile (2 km) of Clearview Mall and Metairie Business District. East Jefferson General Hospital and Lakeside Shopping Center are also within 3 miles (5 km).

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InTown Suites Extended Stay New Orleans - Metairie Reviews

Reviews

4.8
Rating 10 - Excellent. 88 out of 1003 reviews
Rating 8 - Good. 162 out of 1003 reviews
Rating 6 - Okay. 193 out of 1003 reviews
Rating 4 - Poor. 178 out of 1003 reviews
Rating 2 - Terrible. 382 out of 1003 reviews

5.2/10

Cleanliness

5.6/10

Staff & service

3.4/10

Amenities

4.8/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Gracie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk lady was very nice. Other than that, floor was dirty, I had to use my own fumigations. I killed over 25 roaches in my room. Some roaches fell from the ceiling. Had to always check my surroundings when entering the room. Slept with the lights on. Made sure all items stayed in luggage or in bags. Never again. Believe me when I say there are roaches. I took. the other comments for granted. I figured how bad could it be. Trust me it’s bad. Expedia, you need to take them off your list. Makes you look bad Photos are not what they really seem to be, all fake
Stayed 8 nights in Feb 2025

6/10 Okay

David

Liked: Staff & service
Bed and bathroom are very clean. Rooms are a bit beaten. Staff is very nice. Otherwise a comfortable stay.
Stayed 14 nights in Jan 2024

6/10 Okay

Miguel

Disliked: Cleanliness
Good hotel. Huge fridge. But Stayed 15 days and on average we killed 8 roaches a day.
Stayed 16 nights in Oct 2023

10/10 Excellent

Jessica

Everything
Stayed 7 nights in Apr 2024

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above
Stayed 7 nights in Feb 2024

2/10 Terrible

Letiscia

Disliked: Cleanliness, amenities, property conditions & facilities
The best part was the staff. Very friendly, professional and inviting. However there was insect/bug issues which I ABSOLUTELY CANNOT do!
Stayed 7 nights in Apr 2023

2/10 Terrible

Lior

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY STAY AWAY STAY AWAY! They rip off. I booked 7 nights with them they took my money and canceled the entire reservation. They are going to be sued!!!! On the check in day the property called at 6:15 PM to see if I'm still coming. I replied yes and informed the lady over the phone that I'm 2 hrs away and should be there around 9:00 pm. The girl and the manager told me that check in is until 7:00 pm. Since their check in hours are not standard I would exoect them and expedia to make a note that check in hours are limited and not like other properties. I asked them to wait for me or help me to check in over the phone but they refused and hang up on me. They didn't make any considerations to wait for me or check me in over the phone. If they have certain hours that they check in and don't have late or over the phone check in that is a rip off and misleading. They left me without a room to stay so I had to book a room in Baton Rouge LA that messed up my work schedules on the next day. On the next day I showed up at the property to check in for the rest of the reservation (remember ? I booked 7 nights) and the girl over the counter told me for the first time that they cancelled the entire reservation. They didn't tell me that on the previous night when they called me. This is bad customer service, rip off and misleading the customer. STAY AWAY STAY AWAY STAY AWAY!
Stayed 7 nights in Feb 2025

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE WORST PLACE I HAVE EVER LODGED DEAD ANIMALS IN ROOM ALONG WITH POUND OF SOOT ON FLOOR UNDER MATTED RUG ROOM KEY EXPIRES LEAVE YOU LOCKED OUT ROOM W/ NO STAFF ATTENDANT ON SITE OFFICE CLOSES 7PM. NEVER HEARD OF FROM BUSINESS SUPPOSED TO OPERATE 24/7 HAD TO GO & GET A ROOM FROM DIFFERENT HOTEL OVERNIGHT BECAUSE NO ONE ANSWERS EMERGENCY # GIVEN BY HOTEL & REFUSE TO REIMBURSE AFTER INCONVENIENT FACILITY BREAKDOWN & MANY MORE UNACCEPTABLE DISHEVELED AREAS OF THE PROPERTY WORST PLACE I HAVE EVER LODGED AND AM NEVER GOING BACK
Stayed 26 nights in Jun 2024

2/10 Terrible

Oleg

Liked: Property conditions & facilities
Disliked: Cleanliness
Filthy. Dirty. Unsanitary.
Stayed 10 nights in Nov 2023

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was advertised as extended stay, but there was NO utensil pots or pans no silverware or glasses plus ROACHES
Stayed 11 nights in Feb 2023

2/10 Terrible

Micheal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waisted my time
Stayed 7 nights in May 2023

2/10 Terrible

Roland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled my reservation the day i was ariving and then they charged me for a day when they told me they was not going to
Stayed 7 nights in Feb 2023

2/10 Terrible

Deana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I reserved this room a few days prior. Arrived at location and was told they had no reservation for me and even if they did they couldn’t give it to us because the room had no power. No communication whatsoever.
Stayed 22 nights in Jun 2022

2/10 Terrible

Hailey

Disliked: Cleanliness, staff & service, property conditions & facilities
called 2 hours before our reservation to tell us it was cancelled due to over booking. was suppose to find us a replacement but was never called back. terrible staff and terrible experience
Stayed 7 nights in Mar 2023

2/10 Terrible

Ana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT stay at this property location. I’m originally from Fresno, Ca. I never thought there would be anywhere else worse than some of the conditions I’ve experienced Westside Fresno. I am not one to complain, I hated every day I was booked. Dealt with my decision & that I paid for everything already at a cheap rate. I got what I paid for!!! So, I am going to put this out to save anyone else from making the same mistake!
Stayed 10 nights in Sep 2023

2/10 Terrible

terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked 2 rooms at this location for 2 weeks, I received a call from the hotel about an hour before check in for them to tell me the rooms were no longer availible. I booked the rooms a week in advance but still had to find a new hotel. I was also charged a night a piece for each room even though I was told I wouldnt be charged at all. I have reached ou to the hotel multiple times to get everything straight but the employees put me on hold and never pick the phone back up. I will be reporting this to the BBB.
Stayed 12 nights in Jul 2023

6/10 Okay

Jorge

Liked: Cleanliness, property conditions & facilities
When I first got there the room I had reserved was unavailable so of course the only rooms were the more expensive "premium" rooms. The room had red splatter on the wall looked like some type of juice or Kool aid and a gash in the drywall and door handle for the bathroom was falling off. They had maintenance come tighten the handle and smear plaster on the wall. By the first night the big problem became apparent since every time the light was turned on you could see the roaches scatter. We were told housekeeping would be by on Thursday and the 7 days we were there they never showed up.
Stayed 7 nights in Oct 2023

4/10 Poor

Anbalagan

Liked: Amenities, property conditions & facilities
The staff stated that they would only give one set of towels for the entire duration of the stay. I stayed for seven days. Hence, I had to wash the towels by myself, and what made it worse was that the washing machine was broken. I had to find a laundromat that was close to me to wash the towel's towel. If the toilet paper ran out, I had to buy it myself. The management office is open from 11 a.m. to 5 p.m. only. Even if you call the number, no one picks it up. When I went to the office during their office hours, the staff member behind the counter saw me coming, and she continued her conversation on her personal phone without acknowledging me. She went into another room and continued the conversation with whomever she was having the conversation with. I waited more than 5 minutes to get her attention to my request. They should be trained there and have a sense of good customer service. Overall, I was not satisfied with their service. However, one staff member who was courteous was the person who worked on Friday, 6/7/2024. She was respectful and went out of her way to even get me an iron box. I wish I knew her name.
Stayed 7 nights in Jun 2024

8/10 Good

Christina

Stayed 14 nights in Aug 2024

10/10 Excellent

Elton

Stayed 7 nights in May 2024

10/10 Excellent

Renee

Stayed 7 nights in Apr 2024

8/10 Good

Gayle

Stayed 13 nights in Feb 2024

2/10 Terrible

marcos A

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Stayed 7 nights in Dec 2023

2/10 Terrible

Rob

Stayed 7 nights in Jul 2023

2/10 Terrible

Sierra

Stayed 7 nights in Feb 2023