See all properties

The Ritz-Carlton, New Orleans

5.0 star property
Beaux Arts New Orleans hotel in French Quarter with a full-service spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Ritz-Carlton, New Orleans

Lobby
Room, 1 King Bed, Courtyard View | View from room
Exterior
Executive lounge
Junior Suite, 1 Bedroom, Balcony

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Parking available
The price is AU$657
includes taxes & fees
26 Jan - 27 Jan

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Queen Beds (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View (High Floor)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, City View (High Floor)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Ritz-Carlton, Club Level)

Club Suite, 1 Bedroom (Ritz-Carlton, Club Level)

Club Suite, 1 Bedroom (Ritz-Carlton, Club Level)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 260 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Double Beds, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom, Balcony

Junior Suite, 1 Bedroom, Balcony

Junior Suite, 1 Bedroom, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 53 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom (Maison Orleans, Club Level)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Suite, 1 Bedroom (Maison Orleans, Club Level)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Courtyard View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Courtyard View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, Multiple Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Premium Suite, 1 Bedroom

Premium Suite, 1 Bedroom | Living room

Premium Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom

Studio Suite, 1 Bedroom

Studio Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 76 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
Reception

The Roosevelt New Orleans, A Waldorf Astoria Hotel

Pool
Spa
Pet-friendly
Free WiFi
9.2 out of 10, Wonderful, (1006)
The price is AU$377
includes taxes & fees
20 Jan - 21 Jan
The Roosevelt New Orleans, A Waldorf Astoria Hotel
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
921 Canal St, New Orleans, LA, 70112

What's nearby

  • Canal Street - 1 min walk - 0.1 km
  • Bourbon Street - 2 min walk - 0.2 km
  • Mardi Gras - 12 min walk - 1.1 km
  • Caesars New Orleans Casino - 13 min walk - 1.2 km
  • Caesars Superdome - 14 min walk - 1.2 km

Getting around

  • Canal at Dauphine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 18 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive

Restaurants

  • ‪Bourbon Street Drinkery - ‬4 min walk
  • ‪Deanie's Seafood Restaurant in the French Quarter - ‬2 min walk
  • ‪Bourbon House - ‬3 min walk
  • ‪Acme Oyster House - ‬4 min walk
  • ‪Krystal - ‬3 min walk

About this property

The Ritz-Carlton, New Orleans

Luxury historic hotel near Canal Street
Located close to Bourbon Street and Caesars New Orleans Casino, The Ritz-Carlton, New Orleans provides a corner/local shop, a terrace and a coffee shop/cafe. Indulge in a facial, a deep-tissue massage and a manicure/pedicure at the on-site spa. The on-site American cuisine restaurant, M bistro, offers breakfast, lunch, dinner and children's meals. Free WiFi in public areas is available to all guests, along with a garden and a library.
You'll also find perks such as:
  • An indoor pool
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • Express check-out, express check-in and smoke-free property
  • Meeting rooms, a gift shop and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 528 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Designer toiletries, shower/bath combinations and hairdryers
  • 65-inch Smart TVs with premium channels
  • Wardrobes/cupboards, LED light bulbs and free infant beds

Languages

English, French, Hindi, Russian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 57 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 8 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Davenport Lounge
  • M bistro
  • Spa Café

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Piano
  • Sauna

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 33 meeting rooms
  • 35,000 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 65-inch smart TV with premium satellite channels
  • Video game console

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 14 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 30 per person
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 150.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, fitness facility or hot tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

New Orleans Ritz-Carlton
Ritz-Carlton Hotel New Orleans
Ritz-Carlton New Orleans
Ritz-Carlton New Orleans Hotel
The Ritz-Carlton New Orleans Hotel New Orleans
Ritz New Orleans
Ritz Carlton New Orleans
New Orleans Ritz Carlton
Ritz New Orleans
Ritz Carlton New Orleans
New Orleans Ritz Carlton
The Ritz-Carlton, New Orleans Hotel
The Ritz-Carlton, New Orleans New Orleans
The Ritz-carlton New Orleans Hotel New Orleans
The Ritz-Carlton, New Orleans Hotel New Orleans

Frequently asked questions

Does The Ritz-Carlton, New Orleans have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM to 5:00 PM.

How much does it cost to stay at The Ritz-Carlton, New Orleans?

As of 5 Jan 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, New Orleans on 26 Jan 2025 start from AU$656.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, New Orleans pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 14 kg per pet. There's a fee of USD 150.00 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Ritz-Carlton, New Orleans?

Valet parking is available for USD 57 per night.

What time is check-in at The Ritz-Carlton, New Orleans?

Check-in begins at 4 PM.

What time is check-out at The Ritz-Carlton, New Orleans?

Checkout is at noon.

Where is The Ritz-Carlton, New Orleans located?

This family-friendly New Orleans hotel is located in the historical district, steps away from Immaculate Conception Church, Canal Street and Bourbon Street. Caesars New Orleans Casino and Caesars Superdome are also within 15 minutes. Canal at Dauphine Stop and Canal at Baronne Stop are within a 2-minute walk.

Reviews

9.2

Wonderful

Rating 10 - Excellent. 736 out of 1004 reviews" "
Rating 8 - Good. 144 out of 1004 reviews" "
Rating 6 - Okay. 74 out of 1004 reviews" "
Rating 4 - Poor. 29 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Timothy, Houston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in folks were disorganized and unhelpful.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mandana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly
Stayed 4 nights in Dec 2024

10/10 Excellent

jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent
Stayed 5 nights in Dec 2024

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry nice and within walking distance to everything.
Stayed 1 night in Dec 2024

10/10 Excellent

Victoria

Stayed 1 night in Sep 2024

10/10 Excellent

Shannon

Stayed 1 night in Nov 2024

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went above and beyond for an excellent experience
Stayed 1 night in Nov 2024

10/10 Excellent

sara b, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Great location
Stayed 4 nights in Nov 2024

10/10 Excellent

sara, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful and kind. Great stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Martin, Winfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but in a bad neighborhood
Stayed 2 nights in Dec 2024

8/10 Good

Jeremiah

Travelled with family
Liked: Staff & service, property conditions & facilities
Decorated beautifully and atmosphere was nice.
Stayed 1 night in Nov 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first day started off rough due to a miss when we checked in however Q quickly remieded it. The club level was outstanding as well as the food. Ken and Sunday were exceptional, all of the staff was. Our room was very comfortable and everytime i hit the bed i was out cold. The hotel is in the perfect location to everything invluding the street car to the garden district. The gym is more than ample except on thanksgiving it was a bit crowded. Mbistro on thanksgiving was a bit of a miss, next time i would pass on this. The food lacked flavor and the turkey was dry. The seafood was good. The only recommendations would be to offer additional milk options and be more informed on allergies. Once staff knew of my nut allergy they made sure they had the ingredients on hand for me to verify.
Stayed 3 nights in Nov 2024

10/10 Excellent

Daria, Mcallen

Stayed 5 nights in Nov 2024

10/10 Excellent

Juan Felipe

Stayed 1 night in Nov 2024

8/10 Good

Shaquia

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Melita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this beautiful Ritz! convenient location , great staff, inside bar was wonderful with great entertainment and good food!
Stayed 2 nights in Nov 2024

10/10 Excellent

adam

Stayed 1 night in Oct 2024

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Jordan

Stayed 2 nights in Oct 2024

8/10 Good

Gordon and Melissa, Albuquerque

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Under construction room service was never brought up to the room
Stayed 4 nights in Oct 2024

8/10 Good

Michael, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard of a Ritz hotel was no met in my opinion. Simple things like free wifi are a convenience that should not be an additional charge to a customer in an executive suite. The staff was excellent and welcoming. The outside area was not a safe feeling. Many vagrants that gave the impression of a city in decline. I loved the food and culture of the city. Although my expectations of a Ritz experience was not met.
Stayed 4 nights in Oct 2024

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel put us in an upgraded club room, which was great - but the room next door was under construction! We ended up being moved to three other rooms because they kept moving up to smaller rooms. Once settled the club staff were amazing, the lounge had great music, and we were close to the quarter.
Stayed 4 nights in Oct 2024

6/10 Okay

Christine, Fergus falls

Travelled with group
I travel often and have always had great service however, this property was not up to their regular standards. Wait times were unusually long, staff was short tempered and this was the first time I've ever been charged to keep my room until after my spa appointment. Typically when you make an appointment within the facility they try to accommodate rather than charge a half day rate for a few extra hours. We also were not greeted upon check-in, struggled to find the front desk, there was no one help with our luggage, and I didn't see any bottled water even though it was very hot outside. Our spa day seemed rushed and my appointments were not back to back as booked.
Stayed 2 nights in Oct 2024

10/10 Excellent

Amy

Stayed 3 nights in Sep 2024