2/10 Terrible
Bradley L.
4 Oct 2024
Disliked: Cleanliness
Owner cancelled the day before arriving
When confirming the checkin details the day before our arrival and flight from the West coast and overseas the owner contacted us saying there was an emergency at the property and that we had to cancel our reservation. Firstly the owner should not ask us to cancel as we would void a refund. Secondly, if it’s the owners issue then they should cancel and refund and at least offer an alternate equivalent accomodation with assistance from VRBO. To say the least it was a nightmare at midnight the day before arriving to find alternate accomodation with only 6% of all properties available in New York at such short notice. We booked the property months prior. We were lucky to find another accomodation on the jersey shore of the Hudson on another provider (not VRBO) that worked out for the better anyhow.
Bradley L.
Stayed 4 nights in Sep 2024