10/10 Excellent
Marjael
Travelled with family
21 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel was incredible for our brief 2 night stay in NYC. We were able to visit all the spots we wanted even in such a short stay. Broadway district is just a few blocks away, and a couple of prime observation decks are also a few minutes of walking from the hotel. We took advantage of the free breakfast for 1 morning and it was great. Kind of a small selection but it was enough to fuel us up for a whole day of exploring. The waffles were the stand out for me. A gripe for me was the plumbing in the room. The toilet wasn't flushing after our first night and we had to call in for maintenance. Also, the shower can't run too hot or else a grating noise will start coming from the pipes. Other than that, the hotel was clean and had great amenities. Checking in and out was efficient and the front desk answered all my questions about areas of interests and airport transportation. The concierge Joseph was also very helpful with the services offered to hotel guests. He helped us with luggage storage while we walked around after checking out and called us a private car to take us to the airport. Overall it was a great stay and will consider this hotel again when I go back to NY.
Marjael
Stayed 2 nights in Nov 2024