4/10 Poor
Jill R.
8 Sept 2024
Disliked: Cleanliness
Terrible smells and insulting reimbursement
When we arrived the bottom floor smelled terrible and the area rug was soaking wet. The mold smell was so bad we couldn’t use the entire down stairs the first day. So a 2 bedroom/2 bathroom apartment turned into a 1 bedroom,l/1 bath with adults sleeping on trundle bed mattresses in the middle of the upstairs common space. We had to step over someone sleeping on the pull out trundle bed mattress to get to the one bathroom, and the two of us in the upstairs bedroom had to walk around quietly in the dark in order to not wake those sleeping on the trundle beds. The second day it still smelled bad but we used the downstairs just to sleep in order to have privacy. All 6 days we didn’t use the down stairs common area due to the lingering smell and the trundle bed obviously couldn’t serve as a sofa for 4 adults. When I asked the owner to at least reimburse us the first night when we couldn’t use a whole bedroom or bathroom, let alone a common space and the only sofa in the apartment for the whole time, he offered only $100- which honestly felt insulting given the impact on our comfort. Accidents happen and the owner responded promptly and I believe did his best to address the situation, but his solutions didn’t fully fix the problem and our whole stay was impacted. Also, the space was smaller and darker than the listing suggests with little things like shabby curtains, cheap plastic plates, rusted out toilet paper holder, etc that didn’t reflect the aesthetics in the listing photos.
Jill R.
Stayed 5 nights in Aug 2024