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The Towers at Lotte New York Palace

5.0 star property
Luxury New York hotel in Manhattan with free local shuttle
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Towers at Lotte New York Palace

Suite (Champagne Triplex) | Living area
Lobby lounge
Imperial Suite
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
  • Pet-friendly
  • Breakfast available
  • Room service
  • Gym
The price is AU$1,356
includes taxes & fees
5 Jan - 6 Jan 2025

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Suite, 3 Bedrooms, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 3 Bedrooms, Tower

Highlights

Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Tower

View from room

Suite, 2 Bedrooms, Tower

Highlights

Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Room, 1 King Bed, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Luxury Room, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 2 Queen Beds, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Luxury Room, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Corner (Towers)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed with Sofa bed, Corner (Towers)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
  • 112.4 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 King Bed with Sofa bed, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 61 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Jewel Triplex)

Suite (Jewel Triplex)

Suite (Jewel Triplex)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
  • 465 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Penthouse, Tower (Triplex)

Penthouse, Tower (Triplex)

Penthouse, Tower (Triplex)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
  • 465 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Corner (Towers)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Corner (Towers)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
  • 156 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, Multiple Beds, Corner (with Pantry, Towers)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, Multiple Beds, Corner (with Pantry, Towers)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
  • 112 sq m
  • City view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Executive Suite, Accessible, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, Accessible, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 61 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, 1 King Bed, Accessible, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Luxury Room, 1 King Bed, Accessible, Tower

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Accessible, Tower

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Hastens Suite

Hastens Suite

Hastens Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
  • 232 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 Bedroom, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Tower

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Champagne Triplex)

Suite (Champagne Triplex) | Living area

Suite (Champagne Triplex)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
  • 465 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Imperial Suite

Imperial Suite

Imperial Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
  • 334 sq m
  • City view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Suite, 1 Bedroom, Tower (King)

42-inch plasma TV with cable channels, TV, video game console

Suite, 1 Bedroom, Tower (King)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 99 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Studio Suite, 2 Queen Beds, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Studio Suite, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • City view
  • Sleeps 4
  • 2 Queen Beds
Lobby lounge

Lotte New York Palace

Spa
Pet-friendly
Restaurant
Air conditioning
8.8 out of 10, Excellent, (1235)
The price is AU$885
includes taxes & fees
8 Jan - 9 Jan 2025
Lotte New York Palace
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About the area

Map
455 Madison Avenue, New York, NY, 10022

What's nearby

  • 5th Avenue - 2 min walk - 0.3 km
  • Rockefeller Center - 6 min walk - 0.5 km
  • Grand Central Terminal - 10 min walk - 0.9 km
  • Times Square - 11 min walk - 1.0 km
  • Broadway - 12 min walk - 1.1 km

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 31 min drive

Restaurants

  • ‪Toasties - ‬1 min walk
  • ‪Joe's Home of Soup Dumplings - ‬3 min walk
  • ‪Mangia - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Duke Eatery - ‬3 min walk

About this property

The Towers at Lotte New York Palace

Luxury boutique hotel near 5th Avenue
A short walk from Rockefeller Center and Radio City Music Hall, The Towers at Lotte New York Palace provides shopping on-site, a coffee shop/cafe and a garden. Treat yourself to spa services, such as a body scrub, a facial or a manicure/pedicure. The on-site restaurant, Pomme Palais, offers breakfast and lunch. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Full breakfast (surcharge), a free local area shuttle and valet parking (surcharge)
  • A gift shop, ATM/banking services and a ballroom
  • A lift, luggage storage and newspapers in the reception
  • Guest reviews give top marks for the helpful staff
Room features
All 176 rooms include comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Designer toiletries and hairdryers
  • 42-inch plasma TVs with premium channels and DVD players
  • Wardrobes/cupboards, fridges and dishwashers

Languages

Chinese (Mandarin), English, French, Italian, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Secured, covered valet parking on site (USD 90 per day; includes in/out privileges)

Food and drink

  • Weekend cooked-to-order breakfast available 6:30 AM to noon for a fee: USD 16 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard Restuarant

Things to do

  • Health club
  • Shopping

Family friendly

  • DVD player
  • Free area shuttle
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch plasma TV with premium cable channels
  • DVD player
  • IPod dock
  • Pay films
  • Video game console

Food and drink

  • Dishwasher
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 11 kg per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 75.0 per day.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Utility fee: USD 23 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 16 to 26 per person
  • Valet parking fee: USD 90 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Towers New York Palace
Towers Palace
Towers Palace Hotel
Towers Palace Hotel New York
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

Frequently asked questions

Is The Towers at Lotte New York Palace pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 11 kg per pet. There's a fee of USD 125 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Towers at Lotte New York Palace?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at The Towers at Lotte New York Palace on 5 Jan 2025 start from AU$1,319.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Towers at Lotte New York Palace?

Valet parking is available for USD 90 per day.

What time is check-in at The Towers at Lotte New York Palace?

Check-in start time: 4:00 PM; check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at The Towers at Lotte New York Palace?

Checkout is at 11:00 AM.

Where is The Towers at Lotte New York Palace located?

This family-friendly New York hotel is located in the entertainment district, within a 5-minute walk of 5th Avenue and St. Patrick's Cathedral. Rockefeller Center and Radio City Music Hall are also within 10 minutes. 5 Av.-53 St. Station and 51 St. Station are within a 5-minute walk.

Reviews

9.2

Wonderful

Rating 10 - Excellent. 433 out of 593 reviews" "
Rating 8 - Good. 90 out of 593 reviews" "
Rating 6 - Okay. 39 out of 593 reviews" "
Rating 4 - Poor. 17 out of 593 reviews" "
Rating 2 - Terrible. 14 out of 593 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Deborah

Travelled with family
Disliked: Staff & service, amenities
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Kip

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always a GREAT place for Christmas time. Best service, location and accommodations.
Stayed 4 nights in Dec 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Such beautiful decor and views, generous room size and friendly professional service
Stayed 8 nights in Nov 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Gerald, Newport Coast

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Not exactly a 5 star experience. Location good. Views very good
Stayed 2 nights in Nov 2024

10/10 Excellent

Fariba, Kirkland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a very nice and large room with excellent service and location was fantastic.
Stayed 4 nights in Sep 2024

10/10 Excellent

Radoslaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very unique. Beautiful historic place.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jorge

Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel and the staff were all amazingly helpful and kind.
Stayed 4 nights in Oct 2024

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, perfect location. Minor touches in the room could be fixed to make it nicer
Stayed 3 nights in Oct 2024

2/10 Terrible

Ryan

Stayed 3 nights in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around.
Stayed 5 nights in Sep 2024

10/10 Excellent

JEROME ALEXANDER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down one of the best hotel stays
Stayed 7 nights in Jun 2024

10/10 Excellent

Richard, Brookline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great here, and surprisingly quiet given the location.
Stayed 3 nights in Sep 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in many hotels in NYC and this was by far the best experience I’ve ever had. The hotel itself is beautiful both inside and out. The staff were all friendly and helpful. The location was wonderful. The views from the room were amazing. I cannot recommend enough!
Stayed 3 nights in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Not only was the room clean and lobby beautiful. Management bent over backwards to accommodate my family 5 stars
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good value in mid town.
This is a great place to say in Mid-Town. The towers start on the 45th floor. Ask for a room with one of the better views. Actually we thought for the size and quality of the room combined with the view, made this really good value.
Stayed 4 nights in Mar 2024

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 4 nights in Jul 2024

10/10 Excellent

Helen

Stayed 2 nights in Jul 2024

10/10 Excellent

Latarsha Batiste

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely pleasant
Stayed 3 nights in Jun 2024

10/10 Excellent

Roula

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

General hotel information

Reasons to Book
Spacious Rooms & Beautiful Rooms
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0