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Mercure Charlestown

4.0 star property
Hotel in Newcastle with coffee shop/cafe and outdoor pool

Choose dates to view prices

Photo gallery for Mercure Charlestown

Breakfast, lunch, dinner served; Modern European cuisine, pool views
Bar (on property)
Standard Room, Multiple Beds
Garden
Breakfast, lunch, dinner served; Modern European cuisine, pool views

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • Laundry
The current price is AU$169
includes taxes & fees
17 Aug - 18 Aug

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Privilege, Room, 1 King Bed

1 bedroom, premium bedding, minibar, desk

Privilege, Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, premium bedding, minibar, desk

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(27 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Premium bedding
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

8.6 out of 10
Excellent
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Premium bedding
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, minibar, desk

Standard Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Adamstown Heights, a neighbourhood in Newcastle, is home to Mercure Charlestown. The area's natural beauty can be seen at Lake Macquarie and Newcastle Beach. Newcastle supa putt golf and Newcastle Showground are also worth visiting.
Visit our Newcastle travel guideOpens in a new window
Map
109 Madison Drive, Adamstown Heights, NSW, 2290

What's nearby

  • Charlestown Square - 17 min walk - 1.5 km
  • Westfield Kotara - 17 min walk - 1.5 km
  • Blackbutt Reserve - 3 min drive - 2.0 km
  • John Hunter Hospital - 6 min drive - 5.0 km
  • Merewether Beach - 6 min drive - 5.8 km

Getting around

  • Kotara Station - 6 min drive
  • Newcastle, NSW (NTL-Williamtown) - 33 min drive

Restaurants

  • ‪Hot Shot Lounge - ‬2 min drive
  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪The Letter Q - ‬3 min drive
  • ‪The Mattara Hotel - ‬15 min walk

About this property

Mercure Charlestown

Hotel near Lake Macquarie
A terrace, a coffee shop/cafe and a garden are just a few of the amenities provided at Mercure Charlestown. The on-site Modern European cuisine restaurant, Madison Kitchen + Bar, offers breakfast, brunch, lunch, dinner and ocean views. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and a TV in reception
  • A computer station, concierge services and 1 meeting room
  • Guest reviews give top marks for the helpful staff
Room features
All 53 rooms include comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch HDTVs with premium channels
  • Fridges, cots/infant beds and electric kettles

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 27 to 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 per cent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
5 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 35 per night.
Cots (infant beds) are available for AUD 20.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Does Mercure Charlestown have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Mercure Charlestown?

As of 13 Aug 2025, prices found for a 1-night stay for 2 adults at Mercure Charlestown on 17 Aug 2025 start from AU$168.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Charlestown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Charlestown?

Self-parking is free at this property.

What time is check-in at Mercure Charlestown?

Check-in start time: 2 PM; check-in end time: 9 PM.

What time is check-out at Mercure Charlestown?

Checkout is at 10 AM.

Does Mercure Charlestown provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of AUD 95 per vehicle applies.

Where is Mercure Charlestown located?

Located in Adamstown Heights, this hotel is within 1 mile (2 km) of Charlestown Square and Westfield Kotara. Glenrock State Conervation and Banksia Reserve are also within 2 miles (3 km).

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Mercure Charlestown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 366 out of 1000 reviews
Rating 8 - Good. 410 out of 1000 reviews
Rating 6 - Okay. 144 out of 1000 reviews
Rating 4 - Poor. 59 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property we stayed at was clean, the bed was comfortable and the breakfast we had was excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night for family get together Easy....
Stayed 1 night in Jul 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
We had 2 rooms, a deluxe king and a family room. Both were excellent. Beautiful views from the balcony of the king room. The pool looked very inviting. Sadly we didnt have long enough to use it. Had a meal in the restaurant downstairs which was excellent. Highly recommended
Stayed 1 night in Jun 2025

8/10 Good

Dane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated, however enjoyed the restaurant
Stayed 1 night in Jan 2025

6/10 Okay

Ken

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff and good food at restaurant
Stayed 1 night in Dec 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely friendly hotel

What a lovely friendly hotel!! Staff are exceptional!! Very friendly and welcoming, gave us lots of recommendations on places to visit. It’s very central to 2 large shopping centers. Would highly recommend this hotel 😊
Stayed 8 nights in Mar 2025

10/10 Excellent

Diorne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasurable stay

A pleasure to stay at
Stayed 1 night in Sep 2024

6/10 Okay

vijenti

Noisy
Stayed 2 nights in Jul 2025

8/10 Good

Brian William

Liked: Cleanliness, staff & service, property conditions & facilities
Stay there often .
Stayed 2 nights in Nov 2024

8/10 Good

Georgina

Liked: Cleanliness, staff & service
The restaurant food was very good. Nice area to eat in.
Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very lovely and warm. Free parking
Stayed 2 nights in Jan 2025

8/10 Good

Jitendra

Liked: Cleanliness, staff & service, amenities
Staff were great which is always a bonus. It's quite close to restaurants if you looking to dine out. Breakfast was great really enjoyed it.
Stayed 1 night in Dec 2024

6/10 Okay

Shirley

Liked: Cleanliness, staff & service, amenities
Room tired. Mattress definitely seen better days (my back is still aching). Bathroom needs a revamp get rid of bath. TV sound sub par not clear.
Stayed 3 nights in Jun 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
All good hassle free
Stayed 1 night in Apr 2025

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a comfortable stay
Stayed 1 night in Jun 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good especially the breakfast, staff friendly, a convenient bus stop near-by.
Stayed 5 nights in Feb 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was fantastic, staff were great and facilities and rooms first class would definitely stay again
Stayed 3 nights in Nov 2023

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very friendly professional staff.
Stayed 1 night in Nov 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy parking, very clean and staff were great.
Stayed 1 night in Oct 2022

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given that it was pouring rain & very windy for three-quarters of the time we stayed, the staff did very well to keep the hotel running as smoothly as they did. Thank to the cleaners & all the staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

Averne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and restaurant
Stayed 1 night in Feb 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy, enjoyed our stay💖

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this motel is in a quiet and convenient location in Newcastle
Stayed 2 nights in Dec 2023