Ngoc Thanh Holidays from AU$1,368

Nancy, the front desk manager helped us in booking Fansipan and helped me prep some food for my baby on the journey back to Hanoi. She also helped in some small issues and she is so honest in telling me they overcharged me for my Fansipan tickets (we got combo). Only thing that was quite frustrating would probably be the restaurant for breakfast were quite overbooked and we need wait without a proper queuing system from them. The restaurant is quite understaffed and staff are not trained to handle guests. There were some Vietnamese guests, who just walked in without telling the staff their room number and also without queueing up! They claimed they can take over the table where their friends have already finished their breakfast earlier, but that will be unfair because there are people queuing up to take over the next table. In addition, it seems the staff might not know English well hence they got frustrated with me when they are not able to communicate what we can do?

Staff are amazing, room size is what is expected for being in old quarter. Overall an amzing experience

Close to ild quarter and very convenient.

Amazing room, lovely view, pool is so nice and view is amazing from pool. Breakfast was lovely, great vegetarian options. Only 1 problem I had, under the bed had not been cleaned and there was a lot of dirt and bottles/wrappers from previous guests. Everything else was absolutely spotless

We were happy with the beds and quietness of the hotel at night. We had two rooms in the back of the hotel, very quiet at night despite traffic. The breakfast was incredible. I do suggest getting only one Vietnamese coffee, it was strong, and two made us vibrate. lol, great experience!