6/10 Okay
Hariharan
Travelled with family
3 Dec 2024
Disliked: Staff & service, amenities, property conditions & facilities
Riu palace is a decent place, but not a place I would like to visit again based on my experience.
The room they put me in was extremely noisy with loud music playing below my room till 11 PM. Not sure why they assume that families with little kids enjoy loud music till 11 PM.
Their staff is absolutely clueless. I had to call the reception three times to get a bottle of water which the housekeeping forgot to put in. This is despite me tipping the housekeeping team.
They have very few food choices for vegans. Also, hygiene is a major concern in their restaurant. I found dead mosquitoes on our table and a dead fly among the dessert. Not to metion birds that fly free in the indoor dining area.
They boast about a kids play area, which is pretty useless. Even when the kids area “Riuland” is supposed to be open, there was no one to entertain the kids. We had to call multiple times to get the staff to come over.
Rooms are pretty dated with water stains in bathrooms and shower doors that do not close. Overall, not a pleasant stay.
Hariharan
Stayed 4 nights in Nov 2024