Norfolk Premium Outlets Tours and Activities

Two elevators didn't work at all, the other two made unhappy sounds. Had to switch out the coffee maker FOUR times the first morning to find one that worked. visible patina of dust on the chest of drawers top and various size and aged crumbs under the desk from more than one skipped vacumming. Room was given 'complete redo' including bed linens while I was out. When I got back, there were only three pillows instead of four, dust still on some of the furniture and crumbs still on part of the floor. In their defense, the staff I was in frequent commiunications with due to the above (and more I didn't put down) was apologetic and trying their best. They took one night off the bill entirely and refunded the final night of the pre-paid four night stay, so I ended up staying there three nights and paying for two of them. I applaud them for that. Also, the hotel is on a rise, but the parking lot has signs posted "this lot floods during heavy rains". Seriously. And it's a rough neighborhood immediately around the hotel.

Good location to everywhere we want to be

Beautiful property with friendly staff. Would definitely stay again.