CitizenM Hotels in Northern Europe from AU$127

"Terrible hotel, look elsewhere. The first strike was offering luggage storage and then sending me on a harrowing 15 minute hellacious experience as they “Tried” to locate my luggage when I returned to check in. How do you not communicate with each other where you store luggage? (Side note: pretty sure they let me into a room that was occupied by others to “look” for my bag. Great privacy protection they have…) The second strike was the teeeeerible bed. I’ve never complained about a bed in a hotel before and when reading about the complaint about the bed in this place before booking I thought the person complaining must be one of “those” people who always find something to complain about. THEY WEREN'T WRONG. The bed is soooo uncomfortable. It literally made me sore in places. That’s a first for me. The third strike was when there was no hot water on my last night there or the last morning so I got to fly 13 hrs home without a shower. I read a previous review with a management response that said the guests lack of hot water was an “isolated incident” but clearly not since it happened to me too!! How do you just not have hot water for 12 hrs?? Furthermore, the fourth strike was when the fire alarm went off on my last day there at 6am and it took 1.5 hrs to get back in. AND THEN when I went to leave having an urgent train to catch for my last days activity, the front door would not open. There was no manual override and when a member of staff came around to “help” her approach wa"

"Clean room. Right in the middle of the city. "

"Great location for most of theaters,attractions & train stations. All with walking distance. "

"Great location, comfy beds, and had everything we needed but weirdly un insulated windows so noisy overnight and breakfast was a bit chaotic as it is a massive hotel so really busy"

"Check-in = horrible - we did not feel "welcome" at all. Room - overall, very good - a coupe of issues - but nothing major - just disappointing issues for a 4-star hotel. Bar food - not great - was not hot enough - felt very "rushed". Check-out - whilst not as bad as check-in - it was still not great. 1 big shock - hotel charges €15 for parking over-night. I find that unacceptable for a 4 star hotel that is effectively in the middle of a field. Overall feeling/comment on stay: It was abundantly clear from our stay that the hotel was being run as a conveyor belt hotel – i.e.: get them in, get them out and do the least amount as possible as we can – but still over-charge them for everything. Grant it – at the end of the day – it’s an “airport hotel” – and those sort of hotels have now made it very clear that service is going to be sub-standard. But my issue here was that it was a four star hotel – so immediately, and rightly, my expectations are set at four star level. But when all you experience is 3-star service – then it just ruins the stay. Would I recommend it – yes and no. If all you need is a 1 night base by the airport – then fine (provided the price is right) – but if you are looking to stay longer and are going away as a couple/romantic getaway – then avoid it – you’ll be bitterly disappointed."

"All fine"

"Overall good "

"The location is excellent and the price very affordable. However, the rooms, even though decent-sized, they have no amenities (i.e. kettle/fridge), the breakfast (additional cost) is pretty basic to say the least and the bed/pillows somewhat uncomfortable."

"Check in could have been earlirr"