2/10 Terrible
Brenna
Travelled with family and small children
10 Feb 2025
Disliked: Amenities
The hotel was booked via expedia for 2.5 weeks on the One Key cash credit via Expedia and is non refundable AND it is awful. We have had to change rooms three times because everything is broken. The first room was just for two nights and we needed a kitchen bc we are here so long, so we moved to the suite with a kitchen and the refrigerator was broken. The second, and only other suite, shower is broken, AC is broken and the place is totally run down-see the attached picture of the pool. It advertised a private bedroom, but it was really a loft. We are working remotely and need a private place to work so we thought this room would do and it is an open air room with broken AC and only one bathroom up a winding stair case full of nails sticking out.
Then our boys both got food poisoning from the restaurant and have been puking and diarrhea for 24 hours since eating here. When I went this morning to talk to management the restaurant is now closed for maintenance. The hotel said they cannot cancel it bc it was through expedia. I am not sure what to do and really just want to enjoy our vacation.
Brenna
Stayed 2 nights in Feb 2025