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Swan Novo Hamburgo

4.0 star property
Treat yourself to a rejuvenating getaway amidst lush gardens and soothing saunas. Then enjoy delicious Brazilian cuisine or challenge friends to billiards.

Photo gallery for Swan Novo Hamburgo

Front of property
Bar (on property)
Lobby
Interior
Reception
In the heart of Hamburgo Velho, Swan Novo Hamburgo offers a luxurious retreat. Start your day with a free breakfast buffet, then unwind in the sauna or steam room. With an indoor pool, arcade/game room, and Brazilian cuisine at the on-site restaurant previous guests rave about their stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Gym
  • Pet-friendly
  • Housekeeping
The current price is AU$87
includes taxes & fees
1 Mar - 2 Mar

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Executive Studio Suite

Executive Studio Suite

Executive Studio Suite

Highlights

Air conditioning
Free cots/infant beds
Kitchen
Smart TV
Pillow menu
Blackout curtains
Shower/bath combination
Designer toiletries
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Standard Casal / Twin

Suite Standard Casal / Twin

Suite Standard Casal / Twin

Highlights

Separate dining area
Separate sitting area
Air conditioning
Smart TV
Pillow menu
Separate bedroom
Blackout curtains
Rainfall showerhead
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Casal/Twin

Minibar, in-room safe, blackout curtains, free WiFi

Standard Casal/Twin

Highlights

Air conditioning
Smart TV
Pillow menu
Blackout curtains
Designer toiletries
Private bathroom
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite standard twin

Suite standard twin

Suite standard twin

Highlights

Air conditioning
Smart TV
Pillow menu
Separate bedroom
Blackout curtains
Deep-soaking bath
Shower/bath combination
Designer toiletries
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Minibar, in-room safe, blackout curtains, free WiFi

Superior Double Room

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Designer toiletries
Private bathroom
Rainfall showerhead
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Minibar, in-room safe, blackout curtains, free WiFi

Executive Double or Twin Room

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Minibar, in-room safe, blackout curtains, free WiFi

Standard Twin Room

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Designer toiletries
Private bathroom
Rainfall showerhead
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Minibar, in-room safe, blackout curtains, free WiFi

Standard Double Room

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Designer toiletries
Private bathroom
Rainfall showerhead
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Minibar, in-room safe, blackout curtains, free WiFi

Executive Double Room

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite standard casal

Suite standard casal | Living area

Suite standard casal

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Pillow menu
Renovated in 2012
Separate bedroom
Blackout curtains
Shower/bath combination
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite, 1 Queen Bed

Superior Suite, 1 Queen Bed

Superior Suite, 1 Queen Bed

Highlights

Air conditioning
Smart TV
Pillow menu
Separate bedroom
Blackout curtains
Deep-soaking bath
Shower/bath combination
Designer toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
Smart TV
Pillow menu
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
Minibar
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double or Twin Room

Minibar, in-room safe, blackout curtains, free WiFi

Superior Double or Twin Room

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Designer toiletries
Private bathroom
Rainfall showerhead
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Similar properties

Property entrance

Novo Hamburgo Business Hotel

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
8.0 out of 10, Very good, (78)
The price is AU$72
includes taxes & fees
21 Feb - 22 Feb
Novo Hamburgo Business Hotel
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About the area

Map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250

What's nearby

  • Schmitt-Presser House - 5 min walk
  • Municipal Paschoal Carlos Magno Theater - 3 min drive
  • Igreja Evangelica - 3 min drive
  • I Fashion Outlet - 6 min drive
  • Fenac - Events and Business Center - 7 min drive

Getting around

  • Novo Hamburgo Station - 8 min drive
  • St. Alphonsus Station - 15 min drive
  • Canoas Air Force Base (QNS) - 51 min drive

Restaurants

  • ‪Mercado Weber - ‬8 min walk
  • ‪Kings Kão Lanches - ‬5 min walk
  • ‪Fat Bull Tap House - ‬9 min walk
  • ‪Quiero Café - ‬11 min walk
  • ‪Locatelli Grill - ‬5 min walk

About this property

Swan Novo Hamburgo

Upscale hotel located in Hamburgo Velho
A free breakfast buffet, a terrace and a garden are just a few of the amenities provided at Swan Novo Hamburgo. For some rest and relaxation, visit the sauna or the steam room. Be sure to enjoy Brazilian cuisine at the on-site restaurant. In addition to a hair salon and an arcade/games room, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool with sunloungers
  • Self-parking (surcharge), a round-trip airport shuttle (surcharge) and a ballroom
  • Luggage storage, a billiards/pool table and a 24-hour front desk
  • A banquet hall, 6 meeting rooms and smoke-free property
Room features
All 134 rooms offer comforts such as pillow menus and air conditioning, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Designer toiletries and hairdryers
  • Smart TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and phones

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (BRL 20 per day)

Food and drink

  • Free buffet breakfast available daily 6 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 70 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 10 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Self-parking fee: BRL 20.00 per day
  • Pet fee: BRL 70 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Property is also known as

Swan Hotel Novo Hamburgo Tower
Swan Tower Novo Hamburgo
Swan Tower Novo Hamburgo Brazil
Swan Tower Novo Hamburgo Hotel
Swan Novo Hamburgo Hotel
Swan Tower Novo Hamburgo
Swan Novo Hamburgo Novo Hamburgo
Swan Novo Hamburgo Hotel Novo Hamburgo

Frequently asked questions

Does Swan Novo Hamburgo have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Swan Novo Hamburgo?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Swan Novo Hamburgo on 1 Mar 2025 start from AU$86.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Swan Novo Hamburgo pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of BRL 70 per pet, per night. Service animals are exempt from fees.

How much is parking at Swan Novo Hamburgo?

Self-parking is available for BRL 20.00 per day.

What time is check-in at Swan Novo Hamburgo?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Swan Novo Hamburgo?

Checkout is at noon.

Does Swan Novo Hamburgo provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Swan Novo Hamburgo located?

Located in Hamburgo Velho, this hotel is within a 5-minute walk of Comunidade Evangelica Hamburgo Velho and National Shoe Museum. Schmitt-Presser House and Scheffel Foundation are also within 10 minutes.

Swan Novo Hamburgo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 124 out of 241 reviews
Rating 8 - Good. 64 out of 241 reviews
Rating 6 - Okay. 33 out of 241 reviews
Rating 4 - Poor. 16 out of 241 reviews
Rating 2 - Terrible. 4 out of 241 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Changes are not always for the better!
We’ve been staying at this hotel for many years … so much has changed and some of it not for the better: Guests now have to pay for parking. There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept . Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating. Staff has changed and although we had two nice reception attendants most of them didn’t seem to care … Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Stayed 6 nights in Aug 2024

6/10 Okay

Ricardo

Travelled with family
Disliked: Staff & service, amenities
Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Stayed 3 nights in Nov 2023

8/10 Good

Iara

Stayed 5 nights in Oct 2022

10/10 Excellent

Iara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff !
We love this hotel! Very convenient location, beautiful lobby and great breakfast ! The staff is the main reason we keep going back, however … staff is very friendly and Mathew goes above and beyond the call of duty to make sure we are comfortable and enjoy our stay . Rooms need an update, but other than that our stay was perfect.
Stayed 3 nights in Jan 2022

10/10 Excellent

Iara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, clean and amazing staff!!
Staff is very friendly and helpful! They always make me feel very welcome.... The breakfast buffet is great and it’s operating again in a very safe and sanitized way. The hotel is very clean and sanitized and they’ve taken all the necessary actions to make the entire hotel as safe as possible to avoid Covid.
Stayed 5 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great The staff is wry friendly and helpful
Stayed 8 nights in Oct 2019

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!!
The staff was wonderful!! They made us feel very welcome every time we walked in! Mathew at the front desk was outstanding , but everyone was great and went out of their way to accommodate any requests we had! The complementary breakfast is delicious and everything was homemade! Great selection of juices, smoothies and fresh fruit! We’d stay there again for the breakfast alone, bur the staff just made everything perfect for our stay! We will definitely go back!
Stayed 4 nights in Sep 2019

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trips to Novo Hamburgo
I always stay here while on business in Novo Hamburgo. The staff are polite and helpful, the room is clean and the area feels safe. The gym is good, but the pool is freezing!!!
Stayed 7 nights in Sep 2019

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I were at the Swan Tower NH for a meeting at the FEEVALE university and the location was great, the hotel nice and clean - not fancy but good- and the staff could not have been been more helpful!! I will stay there again without any hesitation.
Stayed 2 nights in Sep 2017

8/10 Good

Aline

Liked: Staff & service
Basic hotel
I stayed in this hotel for one night this time. The room is ok, good size but the hotel is old, need renew over all. But it has a good location and parking free.

6/10 Okay

Carlos, New York

Liked: Cleanliness, staff & service
first time in this hotel
first time in this hotel, wifi is not good, kept changing rooms.

6/10 Okay

Malcolm, Argentina

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel needs to upgrade the rooms, old furniture, old TV and old design.

6/10 Okay

BLAKE, Charleston, SC

Disliked: Cleanliness, property conditions & facilities
Very nice hotel...back in '86
Hotel needs updating

6/10 Okay

BLAKE, USA

Disliked: Property conditions & facilities
Decent
Decent hotel...good location...needs updating.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Best of the worst
I travel to Novo Hamburgo for business. Even though Swan Tower is better than average compared to most hotels in Novo Hamburgo, it is nothing special. Needs a complete renovation.

4/10 Poor

Ilan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As imagens da tela net net não condizem com a condição atual do hotel! O hotel é antigo, quartos e móveis antigos, ar condicionado com cheiro e banheiros bem normais!
Stayed 1 night in Dec 2024

10/10 Excellent

JOÃO ADELAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom
Hotel muito bom! Recomendo!
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Estadia boa
A estadia foi boa. Café da manhã bem gostoso e o lugar super acessível. O única questão foi o elevador, acho que o prédio é mais antigo e o elevador demora bastante pra vir. As vezes trava em um andar e não abre a porta… como ficamos no 11o andar fica ruim pegar escada
Stayed 1 night in Nov 2024

10/10 Excellent

José Felipe

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Raphael

Stayed 1 night in Nov 2024

10/10 Excellent

Jackson

Stayed 1 night in Nov 2024

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 1 night in Nov 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Leandro

Stayed 1 night in Sep 2024