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"My sincere thank you to Marissa for her amazing commitment to customer service. Due to an imminent Air Canada flight attendant strike in Canada, we were unable to use our original non-refundable hotel reservation date at Novotel and had to rebook with new dates, in effect having to pay twice. I contacted my original booking agent, Hotel.ca, numerous times not to get a refund, because we knew it was not possible, but rather a modification of our dates given the extenuating circumstances but there was no relief. Upon our arrival at Novotel, I spoke with Marissa who immediately helped us. She contacted the booking agent directly to facilitate the modification of dates on her end and approve the special waiver. Marissa was incredibly helpful throughout the entire process and made it happen. Once again, thank you Marissa for your compassion."

"Great location, on local bus route and good eateries around "

"good"

"I honestly did not expect a very secluded green area so close to my home. It is perfect for a peaceful retreat and a tranquil night."

"Beautiful hotel with lovely grounds . The pool area was quite small but adequate as not overly busy "

"The surface"

"Stayed for 2 nights BB and couldn’t fault it, front desk were pleasant and alway helpful, along with the staff in the restaurant. Bed was massive, and comfortable. Everything you needed was in your room. This hotel is close to the park & ride, so very handy for getting in and out of Oxford, and last bus runs till after 11pm. "

"Really enjoyed our stay at The Store. All the staff were great, room was great and the rooftop bar was amazing. Great location, will definitely stay there again. "

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