"Very nice hotel in a great location adjacent to railway. Easy access to shops and restaurants. The only issue was finding a bar in the hotel. Got ripped off with so called happy hour in hotel."

"Very helpful staff. Breakfast was fabulous. Lots of variety and the best view in the city."

"almost perfect, non English speaking people at the counter are very helpless and not able to give info about hotel or travel information or what about the hotel around."

"This is the only Onsen-hotel located near the Nagano station."

"Coffee machine in lobby was very good."

"It was easy to find and check in. The service was great, staff helpful and friendly. The room was very small and the bathroom even smaller, so wouldn’t stay more than one night. But it did the job!"