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Entire home

Encore Resort

4.0 star property
Upscale holiday home with kitchen and washing machine and dryer
your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Encore Resort

Encore Resort 11 Bedroom Home with Pool (2316) | Private pool
Encore Resort 11 Bedroom Vacation Home with Pool (2117)
Encore Resort 11 Bedroom Home with Pool (2316)
Deluxe House
ACO Encore Resort 6 Bedroom Vacation Home with Pool (1913) | Private kitchen
Reviews
6.4

Popular amenities

  • Kitchen
    KitchenKitchen
  • Air conditioning
    Air conditioningAir conditioning
  • Dryer
    DryerDryer
  • Washer
    WasherWasher
  • Parking included
    Parking includedParking included
  • Free WiFi
    Free WiFiFree WiFi

Check-in time

4:00 PM

Check-out time

10:00 AM

Explore the area

Map
101 Lasso Drive, Kissimmee, FL, 34747
  • Popular LocationReunion Resort Golf Course8 min drive
  • Popular LocationDisney's Hollywood Studios®15 min drive
  • Popular LocationDisney's Animal Kingdom® Theme Park19 min drive
  • AirportOrlando, FL (MCO-Orlando Intl.)32 min drive
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Room options

View all photos for Deluxe House

Deluxe House

Deluxe House

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Heating
Kitchen
  • 511 sq m
  • 11 bedrooms
  • 10 bathrooms
  • Sleeps 26
  • 8 King Beds, 2 Double Beds, 1 Double Bunk Bed and 1 Queen Bed

View all photos for Encore Resort 5 Bedroom Vacation Home with Pool (2100)

Encore Resort 5 Bedroom Vacation Home with Pool (2100) | Private pool

Encore Resort 5 Bedroom Vacation Home with Pool (2100)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 279 sq m
  • 5 bedrooms
  • 5 bathrooms
  • Sleeps 13
  • 3 King Beds, 3 Twin Bunk Beds and 1 Twin Bed

View all photos for ACO Encore Resort 6 Bedroom Vacation Home with Pool (1913)

ACO Encore Resort 6 Bedroom Vacation Home with Pool (1913) | Private pool

ACO Encore Resort 6 Bedroom Vacation Home with Pool (1913)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 308.0 sq m
  • 6 bedrooms
  • 5 bathrooms
  • Sleeps 16
  • 3 King Beds, 2 Double Bunk Beds, 2 Single Beds and 2 Double Beds

View all photos for Encore Resort 6 Bedroom Home (2300)

Encore Resort 6 Bedroom Home (2300) | Private pool

Encore Resort 6 Bedroom Home (2300)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Heating
Kitchen
  • 273 sq m
  • 6 bedrooms
  • 5 bathrooms
  • Sleeps 18
  • 3 King Beds, 1 Single Bunk Bed, 1 Double Bed, 1 Single Bed and 3 Double Bunk Beds

View all photos for Encore Resort 6 Bedroom Vacation Home with Pool (2015)

Encore Resort 6 Bedroom Vacation Home with Pool (2015)

Encore Resort 6 Bedroom Vacation Home with Pool (2015)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Heating
Kitchen
  • 299 sq m
  • 6 bedrooms
  • 6 bathrooms
  • Sleeps 17
  • 3 King Beds, 4 Double Beds, 1 Double Bunk Bed and 1 Single Bed

View all photos for 8 Bedroom Vacation Home with Pool (2114)

8 Bedroom Vacation Home with Pool (2114) | Room amenity

8 Bedroom Vacation Home with Pool (2114)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 390 sq m
  • 8 bedrooms
  • 6 bathrooms
  • Sleeps 16
  • 5 Double Beds, 2 King Beds and 2 Twin Beds

View all photos for Encore 6 Bedroom Home with pool (2401)

Encore 6 Bedroom Home with pool (2401)

Encore 6 Bedroom Home with pool (2401)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 6 bedrooms
  • 6 bathrooms
  • Sleeps 12
  • 1 King Bed, 5 Queen Beds, 2 Single Bunk Beds and 2 Large Single Bunk Beds

View all photos for 5 Bedroom Vacation Home with Pool (2201)

5 Bedroom Vacation Home with Pool (2201) | Living area

5 Bedroom Vacation Home with Pool (2201)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Heating
Kitchen
  • 297 sq m
  • 5 bedrooms
  • 5 bathrooms
  • Sleeps 13
  • 5 King Beds, 2 Double Beds and 1 Single Bunk Bed

View all photos for Encore Resort 8 Bedroom Vacation Home with Pool (2105)

Encore Resort 8 Bedroom Vacation Home with Pool (2105) | Living room

Encore Resort 8 Bedroom Vacation Home with Pool (2105)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private hot tub
Air conditioning
Heating
  • 399 sq m
  • 8 bedrooms
  • 7 bathrooms
  • Sleeps 18
  • 5 King Beds, 2 Queen Beds, 2 Single Beds and 2 Double Beds

View all photos for Encore 8 Bedroom Home with Pool (2311)

Encore 8 Bedroom Home with Pool (2311) | Living room

Encore 8 Bedroom Home with Pool (2311)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Heating
Kitchen
  • 377 sq m
  • 8 bedrooms
  • 8 bathrooms
  • Sleeps 18
  • 2 Queen Beds, 4 King Beds and 4 Single Bunk Beds

View all photos for Encore Resort 6 Bedroom Vacation Home with Pool (2102)

Encore Resort 6 Bedroom Vacation Home with Pool (2102) | Private pool

Encore Resort 6 Bedroom Vacation Home with Pool (2102)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 334 sq m
  • 6 bedrooms
  • 6 bathrooms
  • Sleeps 18
  • 3 King Beds, 4 Double Bunk Beds and 2 Double Beds

View all photos for Encore 11 Bedroom Home with Pool (2314)

Encore 11 Bedroom Home with Pool (2314)

Encore 11 Bedroom Home with Pool (2314)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
Heating
  • 511 sq m
  • 11 bedrooms
  • 10 bathrooms
  • Sleeps 24
  • 4 Double Beds, 5 King Beds and 6 Single Beds

View all photos for Encore 8 Bedroom Home with Pool (2308)

Encore 8 Bedroom Home with Pool (2308)

Encore 8 Bedroom Home with Pool (2308)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Heating
Kitchen
  • 317 sq m
  • 8 bedrooms
  • 7 bathrooms
  • Sleeps 24
  • 5 King Beds, 6 Double Bunk Beds and 2 Double Beds

View all photos for Encore Resort 11 Bedroom Vacation Home with Pool (2117)

Encore Resort 11 Bedroom Vacation Home with Pool (2117) | Terrace/patio

Encore Resort 11 Bedroom Vacation Home with Pool (2117)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Heating
Kitchen
  • 11 bedrooms
  • 10 bathrooms
  • Sleeps 22
  • 7 King Beds, 4 Double Beds and 2 Double Bunk Beds

View all photos for Encore 6 Bedroom Home with pool (2301)

Encore 6 Bedroom Home with pool (2301)

Encore 6 Bedroom Home with pool (2301)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Heating
Kitchen
  • 299 sq m
  • 6 bedrooms
  • 6 bathrooms
  • Sleeps 12
  • 2 King Beds, 6 Single Beds and 1 Queen Bed

View all photos for Encore Resort 11 Bedroom Pool Home(2206)

Encore Resort 11 Bedroom Pool Home(2206)

Encore Resort 11 Bedroom Pool Home(2206)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 11 bedrooms
  • 10 bathrooms
  • Sleeps 28
  • 8 King Beds and 6 Double Beds

View all photos for Encore Resort 11 Bedroom Home with Pool (2303)

Encore Resort 11 Bedroom Home with Pool (2303)

Encore Resort 11 Bedroom Home with Pool (2303)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Heating
Kitchen
  • 511 sq m
  • 11 bedrooms
  • 10 bathrooms
  • Sleeps 25
  • 8 King Beds, 1 Single Bunk Bed, 2 Single Beds and 2 Double Beds

View all photos for 6 Bedroom Vacation Home with Pool (1829)

6 Bedroom Vacation Home with Pool (1829) | Terrace/patio

6 Bedroom Vacation Home with Pool (1829)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 316 sq m
  • 6 bedrooms
  • 5 bathrooms
  • Sleeps 12
  • 3 Queen Beds, 1 King Bed and 4 Single Beds

View all photos for Encore Resort 10 bd Home with Pool(2302)

Encore Resort 10 bd Home with Pool(2302) | Private pool

Encore Resort 10 bd Home with Pool(2302)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Heating
Kitchen
  • 467 sq m
  • 10 bedrooms
  • 7 bathrooms
  • Sleeps 24
  • 4 Queen Beds, 3 King Beds, 2 Double Beds, 2 Single Beds and 1 Double Bunk Bed

View all photos for Encore Resort 11 Bedroom Home with Pool (2316)

Encore Resort 11 Bedroom Home with Pool (2316)

Encore Resort 11 Bedroom Home with Pool (2316)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
Heating
  • 511 sq m
  • 11 bedrooms
  • 10 bathrooms
  • Sleeps 30
  • 6 King Beds, 6 Double Beds, 1 Double Bunk Bed and 1 Queen Bed

Similar properties

Flat-screen TV
Encore Resort at Reunion
Pool
Spa
Pet-friendly
Kids pool
8.4 out of 10, Very good, (761)
Encore Resort at Reunion

About the area

Kissimmee

This holiday home is located in Kissimmee. Disney Springs™ is worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Walt Disney World® Resort and Disney's Hollywood Studios®. Disney's Animal Kingdom® Theme Park and Magic Kingdom® Park are not to be missed.
Visit our Kissimmee travel guideOpens in a new window
View more Holiday homes in OrlandoOpens in a new window

What's nearby

  • Mystic Dunes Golf Club - 6 min drive
  • Reunion Resort Golf Course - 8 min drive
  • Disney's Hollywood Studios® - 15 min drive
  • Disney's Animal Kingdom® Theme Park - 19 min drive
  • Epcot® - 22 min drive

Getting around

  • Kissimmee Station - 27 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 27 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Starbucks - ‬6 min drive
  • ‪Starbucks - ‬5 min drive
  • ‪Kekes Breakfast Café - ‬5 min drive

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Encore Resort

Upscale holiday home with kitchen and washing machine and dryer
This smoke-free holiday home features laundry facilities, express check-out and free self parking. The holiday home provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests can appreciate conveniences, such as a washer/dryer and a dining area, and other amenities include free WiFi and a sitting area.
Air-conditioned accommodation at this holiday home offers washers/dryers and coffee/tea makers. This individually decorated and furnished accommodation has separate sitting areas and includes kitchen islands. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas.

Bathrooms include baths or showers and hairdryers. Guests can surf the web using complimentary wireless Internet access.

Languages

English, Portuguese, Spanish

Property amenities

Pool/Spa

  • Pool

Internet

  • Available in the house: Free WiFi

Parking and transport

  • Free self parking on site

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen island
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Iron/ironing board
  • Virtual front desk

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 unit
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Heated pool maintenance fee: USD 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests are not granted access to resort facilities or amenities at this property during their stay.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

ACO Encore Resort Kissimmee
ACO Encore Resort
ACO Encore Kissimmee
ACO Encore
ACO Encore Resort
Encore Resort Kissimmee
Encore Resort Private vacation home
Encore Resort Private vacation home Kissimmee
Encore Resort 6 Bedroom Vacation Home with Pool (2102)

Frequently asked questions

Is Encore Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Encore Resort?

Self-parking is free at this property.

What time is check-in at Encore Resort?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Encore Resort?

Checkout is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is Encore Resort located?

Situated in Kissimmee, this holiday home is 5.3 mi (8.6 km) from Walt Disney World® Resort, and within 12 mi (20 km) of Disney's Hollywood Studios® and Disney Springs™. Disney's Animal Kingdom® Theme Park and Magic Kingdom® Park are also within 12 mi (20 km).

Encore Resort Reviews

Reviews

6.4
Rating 10 - Excellent. 31 out of 111 reviews" "
Rating 8 - Good. 21 out of 111 reviews" "
Rating 6 - Okay. 15 out of 111 reviews" "
Rating 4 - Poor. 18 out of 111 reviews" "
Rating 2 - Terrible. 26 out of 111 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good time and good place definitely will come back next vacation
Stayed 3 nights in Sep 2023

4/10 Poor

Juan, Key Biscayne

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I am writing to express my extreme disappointment with my recent stay at the house rented at your resort. I booked a stay at your resort in Orlando over Memorial Day weekend. We were looking forward to a relaxing weekend of soccer tournament at Disney, but our stay turned into a nightmare when we discovered that one room and bathroom was infested with cockroaches. We first noticed the cockroaches on the first night of our stay. There were at least 10 of them crawling around the bathroom and bedroom. We killed the first one, but as more appeared, we realized that the room was infested. We were so disgusted that we couldn't sleep in the room and had to move to a different room. The next morning, we called the front desk to complain. The staff member who answered the phone was very apologetic and said that they would send someone up to clean the room. However, when the cleaning person arrived, they did nothing more than spray some pesticide around the room. We requested a refund for our stay, but we were told that we would not be getting one. We are very disappointed with the way that this situation was handled. We feel that the resort did not take our concerns seriously and that they did not do enough to address the cockroach infestation. We would not recommend this resort to anyone. The room was filthy and infested with cockroaches. We were very disappointed with the lack of customer service that we received. We would like to get a refund.

10/10 Excellent

Donetha

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Sunilkumar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Hermas

Stayed 5 nights in Jan 2023

2/10 Terrible

Naydi

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The house was really big and looked very comfortable, but the cleanliness and hygiene were terrible, it seems that a long time ago they did not give maintenance and cleaning, we had two 3 bathrooms that we could not use since they never heated water, the sheets, bathrooms, towels, bathtub, dirty sink, at the level that we had to buy detergents and wash them.

8/10 Good

Nermeen, monroe

Travelled with family
Liked: Property conditions & facilities
Nice place, needs pest control, found a couple of cockroaches

8/10 Good

Angel

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Cozy and quite place to relax.
Stayed 4 nights in Oct 2022

2/10 Terrible

Maykenis

Travelled with family
We rented for the water park, and couldn’t use it. They told us it wasn’t include
Stayed 3 nights in Aug 2022

6/10 Okay

Jovel, Fairfield

Stayed 4 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The home was not well kept, the carpet was dirty, the walls were dirty, and the condition of the furniture was not appealing. The reservation was changed at the last minute by the managing company for a home that was not as good as the one reserved but the price remained the same.
Stayed 3 nights in Aug 2022

6/10 Okay

Ivonne

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
It was my mistake of not reading reviews before I booked but just like other reviews say the Place and pool were dirty. I was charged for “stained towels” even before they washed them, when obviously they were just dirty, make sure you report everything you see as soon as you get there otherwise they will charge you when you check out
Stayed 4 nights in Jun 2022

4/10 Poor

Bonnie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There wasn’t many towels, some of the beds didn’t have blankets. Tiny ants all in the kitchen. Blinds broken, curtains where barely on. Dirty walls and now dish towe. The house was barely cleaned. The pool heater didn’t work until the end of the second day. I will be visiting again just not booking it through here. They didn’t answer my calls for real when I called about the heated pool. I had to clean the leaves and all myself. It was trash already in the bin before we were able to put our trash in there.
Stayed 4 nights in Apr 2022

2/10 Terrible

xavier

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property was in excellent condition but we were forced to sleep with high A/C temperatures because the owner refused to lower the temperature anywhere below 72 degrees. At 72 degrees the A/C almost never would turn on and there was a lot of humidity outside. We were a large group and everyone was uncomfortable with the temperature settings in the house. The property was excellent but this issue completely ruined our stay as we could not sleep properly.
Stayed 3 nights in Apr 2022

2/10 Terrible

Valerie

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Ok. I walked into my property is filthy and sanitary. The financials from Park soiled carpet was dirty the pool has not seen chlorine in quite a while because it had mold at the bottom around
Stayed 4 nights in Mar 2022

2/10 Terrible

Tricia

Stayed 8 nights in Mar 2022

4/10 Poor

Renee, Tampa

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
We typically rent here for access to the waterpark but apparently this rental company does not provide access which is not mentioned at booking. Additionally this house appears to have many issues brewing ie step is broken, cleanliness is lacking there was blood on pillows, Ice machine did not work, jacuzzi did not work, internet was weak and eventually went out completely, worms coming out of shower light fixture and missing tv remotes
Stayed 4 nights in Mar 2022

2/10 Terrible

Danielle

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First of all Encore Resorts is amazing but we thought we booked thru them but it was a third party called ACO vacation rentals and they was so nasty there location rental was a house in Encore Resorts but not affiliated with them. They had broke appliances and none working pool,stove,refrigerator and more. Expedia gave me a fund in full once they tried to reach ACO vacation rentals and got the run around. Always double check before booking that it’s only thru Encore Resorts they are awesome. If it’s ACO run as fast as you can
Stayed 13 nights in Mar 2022

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It would have been great if the beds were not broken (2 kings) and the carpets weren’t filthy.
Stayed 14 nights in Feb 2022

4/10 Poor

Jacqueline M

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was good. The beds need new mattresses and the place needs a good cleaning and a painting .
Stayed 6 nights in Feb 2022

4/10 Poor

Mohammed

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No Shampoo not Enough towels
Stayed 3 nights in Feb 2022

6/10 Okay

Amanda

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
I messaged the property prior to booking to inquire about the use of the resort ammenities, which i was assured that we would have access to. I arrived and the house I rented was not part of the encore resort management, so i cpuld not use their facilities. I could not even pay to use them. I had no way of knowing this when i booked despite my communications with the resort. I paid extra for heating the pool, which was never done. When i arrived, the furnace did not work. Someone was sent out the next day to repair it. The garbage disposal did not work, however no one came out until the day before we left to fix it. House was in need of cosmetic repairs, looked a bit neglected. There were very minimal kitchen ammenities, no pot holder, no spatula, only one small pan and two pots and one round cookie sheet. The grill was dirty, there was nothing to clean it with...i could go on...the area was nice, close to parks and shopping. I will not be renting from this property again.
Stayed 5 nights in Feb 2022

4/10 Poor

George

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We stayed at the same resort in October last year and very much enjoyed.At time of booking we did not realize there are numerous property management companies. This time arsonist we used ACO and were not happy with property condition and service. Dishwasher was not working and not resolved during our stay and interior of home was not great - needed a coat of paint. Additionally when calling for service there were long wait times with ACO
Stayed 4 nights in Feb 2022

2/10 Terrible

Joshua

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

6/10 Okay

Susan

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property is managed by a third party who does not maintain it well. Several things were broken. We found a old dirty sock in one of the beds. The spa, which we paid to heat, never worked. We found food debris on the floor in the living room when we arrived. Lights were burnt out. Lighting fixtures and shades were broken. Furniture and walls were stained. One of sliding door wouldn’t lock. The property was certainly large enough for our needs and it was centrally located, so if we go back we’ll book directly through Encore.
Stayed 4 nights in Jan 2022