2/10 Terrible
Darnell
Travelled with family
31 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was undergoing reservations but upon calling the staff said renovation would be completed before my stay , that did bot happen there was no pool, laundry or dining amenities available. I booked an 11 night stay so laundry services at least was needed. I am not sure what the policy is but my entire stay housekeeping never came to my room, even after I placed the dirty towels which we only used to stand on outside of the shower in the corridor right outside of the room they never replenished so I ended up purchasing a cheap bath mat on my own. We walked around the room in socks and the bottom got really dirty as though the floors had not been cleaned in a while, and in walking the hallway there was a blue and pink capsule on the floor for at least 8 days that I was there. I went to the front desk for the basic bathroom amenities i.e. toilet paper which they only supplied one at a time. They informed no extra pillows are alloted to rooms. There was no night latch on the door just a flimsy lock so we would stockpile all the suitcases at the door every night. I live outside of the USA and roaming can get very expensive so free wifi at a hotel is expected even if its in the hidden fees but for almost 3 days the hotel was without wifi so in between roaming and racking up charges I would have to walk in front of restaurants to connect to their wifi. To top it off the bathrooms stopped flushing on the last day there. This was the epitome of the hotel from hell.
Darnell
Stayed 11 nights in Dec 2024