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DoubleTree by Hilton Ottawa Downtown

4.0 star property
Eco-certified Ottawa hotel in Downtown Ottawa with a 24-hour front desk

Photo gallery for DoubleTree by Hilton Ottawa Downtown

Exterior
Terrace/patio
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Breakfast, dinner, brunch served; international cuisine
Breakfast, dinner, brunch served; international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Housekeeping
The current price is AU$233
includes taxes & fees
4 Mar - 5 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Lord Elgin Hotel

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  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, (2213)
The price is AU$215
includes taxes & fees
8 Mar - 9 Mar
Lord Elgin Hotel
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About the area

Map
33 Nicholas St, Ottawa, ON, K1N 9M7

What's nearby

  • Rideau Centre - 1 min walk
  • University of Ottawa - 2 min walk
  • Rogers Centre Ottawa - 3 min walk
  • Byward Market Square - 6 min walk
  • Parliament Hill - 12 min walk

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • ‪Bridgehead - ‬4 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Poulet Rouge - ‬4 min walk
  • ‪Bourbon St. Grill - ‬4 min walk
  • ‪Umi Sushi Express - ‬4 min walk

About this property

DoubleTree by Hilton Ottawa Downtown

Eco-certified hotel near University of Ottawa
Located close to Rogers Centre Ottawa and Byward Market Square, DoubleTree by Hilton Ottawa Downtown provides a terrace, dry cleaning/laundry services and a bar. The on-site international cuisine restaurant, The Albion Rooms, offers breakfast, brunch, dinner and children's meals. In addition to a business centre, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool with sunloungers
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • Access to a nearby indoor pool, express check-out and express check-in
  • A computer station, a 24-hour front desk and meeting rooms
  • Guest reviews say great things about the central location and helpful staff
Room features
All 283 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, showers and hairdryers
  • Free infant beds, electric kettles and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Farsi, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 33 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 25 for adults and CAD 12.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Albion Rooms

Things to do

  • Bicycle rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Stereo

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,905 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Hand-held showerhead
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CAD 25 for adults and from CAD 12.5 for children
  • Self-parking fee: CAD 33 per night (in/out privileges)
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

Frequently asked questions

Does DoubleTree by Hilton Ottawa Downtown have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at DoubleTree by Hilton Ottawa Downtown?

As of 6 Feb 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Ottawa Downtown on 4 Mar 2025 start from AU$233.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is DoubleTree by Hilton Ottawa Downtown pet-friendly?

Yes, pets are allowed at this property. There's a fee of CAD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at DoubleTree by Hilton Ottawa Downtown?

Self-parking is available for CAD 33 per night.

What time is check-in at DoubleTree by Hilton Ottawa Downtown?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at DoubleTree by Hilton Ottawa Downtown?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is DoubleTree by Hilton Ottawa Downtown located?

Located in Downtown Ottawa, this eco-certified hotel is steps away from Ottawa Art Gallery and University of Ottawa. Rogers Centre Ottawa and Rideau Canal are also within 5 minutes. Rideau Station is only a 3-minute walk and uOttawa Station is 11 minutes.

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 841 out of 1614 reviews
Rating 8 - Good. 450 out of 1614 reviews
Rating 6 - Okay. 165 out of 1614 reviews
Rating 4 - Poor. 85 out of 1614 reviews
Rating 2 - Terrible. 73 out of 1614 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alyssa

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude, access to the pool was blocked off and we were not made away, room was not clean, charged my card for a thank you fee without making me aware
Stayed 1 night in Feb 2025

8/10 Good

Eugene, Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we expect in a Hilton
Stayed 2 nights in Jan 2025

6/10 Okay

Colin

Disliked: Property conditions & facilities
The pool was not easily accessible and we had chosen this hotel specifically for the pool. We had to leave the premises in -20 degree weather to access the pool. Additionally the shower did not drain. The staff and service were good
Stayed 2 nights in Jan 2025

8/10 Good

seema

Liked: Staff & service, property conditions & facilities
Nice property
Stayed 1 night in Jan 2025

4/10 Poor

Catherine

Disliked: Property conditions & facilities
No gym, no pool available unless I go outside to through next building Les Suites. No convenient store in the Hôtel. Again I need to go outside. It’s winter -20 degrees!!
Stayed 2 nights in Jan 2025

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, nice location, in nice Ottawa.
Stayed 2 nights in Jan 2025

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Courriel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near rideau canal
Stayed 5 nights in Jan 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would be nice to have EV charging in the parking
Stayed 1 night in Jan 2025

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities
The temperature in the rooms was very hot! No maintenance people to help on a wknd. Parking was next door at another hotel. Our vehicle was too high for 2 of the parking floors and we had to walk 2 floors inside the parking garage to get in or out. Our fridge was not cold and knob seemed to be broken. Location was perfect and price was reasonable. Hotel was clean and staff were friendly.
Stayed 2 nights in Jan 2025

2/10 Terrible

Mark

Travelled with family
Disliked: Staff & service
After a long day of driving there is no hot water.
Stayed 1 night in Jan 2025

8/10 Good

Akshay

Stayed 1 night in Jan 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable, clean. Excellent customer service.
Stayed 1 night in Jan 2025

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and the room was great in size and the most comfortable sleep. Unfortunately, there was a WiFi issue (no internet our whole stay) we did ask for compensation. We were given complimentary breakfast, for the trouble.
Stayed 1 night in Jan 2025

8/10 Good

Marie-Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2025

10/10 Excellent

wang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Jan 2025

8/10 Good

sofia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Dec 2024

10/10 Excellent

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities
We had an excellent stay. We had a complication within our group and the staff made it painless to solve our problem. Beds were comfy and everything was clean. The rooms show some wear and tear, but everything worked and the bathrooms were new and nice.
Stayed 1 night in Jan 2025

4/10 Poor

Philip

Liked: Cleanliness
No cable...tv's would not work..slow as they are streamed..no water provided-bottles, no vending machines
Stayed 2 nights in Jan 2025

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely hotel, staff was friendly. Place was clean. No complaints.
Stayed 3 nights in Jan 2025

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central in Ottawa and walkable to lots of sights in the city. During our stay the internet was down so we could not use the wifi or the tv which was inconvenient but not the hotel's fault.
Stayed 1 night in Jan 2025

2/10 Terrible

Josh

Stayed 1 night in Dec 2024

10/10 Excellent

Patricia

Stayed 1 night in Jan 2025

General hotel information

Reasons to Book
Room Cleanliness & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5